113 Carvana Customer Service Jobs Hiring Near You

ABOUT CARVANA….

At Carvana, we sell cars, but we're not salespeople. Since 2013, we've been making it our mission to change the way people buy cars. We saw a huge problem with how much it can suck to buy a car the traditional way, so we committed ourselves to tackling one of the largest, yet-to-be-disrupted markets in the world – the $1T per year U.S. car market (yes, that's $Trillion with a "T").

With the ability to search thousands of vehicles from our expansive inventory, to high-resolution 360° photographs of our vehicles' interior and exterior, to real-time financing and the ability to complete contracts without visiting the back room of a dealership, we provide a seamless, online car buying experience for consumers that can be completed from their desktop or mobile device. All our vehicles are inspected and reconditioned based on our 150-point certification checklist and come with a 7-day return policy. We also operate our own logistics network to deliver cars to customers as soon as the next day, as well as offer customer pick-up at our state-of-the-art Car Vending Machine locations (yes, you read that right). By putting customer satisfaction at the core of our business, we've built a no-pressure, no-haggle online car buying experience that save our customers time and money.

For more information on Carvana, take a look at our company introduction video.

Annual Salary Range : $75k - $80k

WORKING AT CARVANA YOU WILL NOTICE THAT...

You'll need to be a great communicator, a brand ambassador, and possess the know how to get the job done. We expect bright people, willing to roll up their sleeves, take on new assignments, and juggle many things at once.

In return for your hard work, you'll have an opportunity to work at one of the fastest growing and creative technology companies around, as well as help us promote a life-changing product and develop a world-class team every day.

In our down time we have ping pong and corn hole (or "bags," depending on where you're from) tournaments. However, the pace is pretty quick around here, so you'll need to be prepared to keep up.

WE'RE LOOKING FOR….

As a Driver Trainer, your main goal is to develop solutions to daily challenges in the world of auto transport. The duties will vary from day to day. As part of this role, trainers will be ensuring drivers are up to speed on Carvana policies and safe driving. During times of not having a class, the trainer will perform continue education and evaluations of existing drivers. The qualifying candidate must love helping people and must be goal-oriented, enthusiastic, energetic and self-motivated with the ability to interact and communicate with all levels of the organization. 

SPECIFICALLY, YOUR RESPONSIBILITIES WILL INCLUDE:

I know, I know, you're in logistics, you want more details…

• Responsible for providing a world class onboarding experience to newest Vehicle Transporters at Carvana
• Serve as the primary trainer, getting new hires up to speed over a 1-week training period on how to effectively maneuver, maintain, and operate car trailers and other logistics equipment
• Comfortable with classroom training as well as hands-on training
• Ability to be coach, mentor, and provide feedback to new hires
• Draw upon a wide variety of techniques to ensure knowledge transfer and skill development.
• Use skills matrix and evaluation checklists/assessments or similar tools.
• Collaborate with multiple Logistics Managers to ensure a smooth transition from training to on-the-job

• Support with other projects as needed
• Travel is required 50% of the time, however business needs could dictate more travel.

 PHYSICAL DEMANDS

The Physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job position is designated as a safety-sensitive position.
• Must be able to lift up to 60 pounds independently; a majority of lifting from knee to shoulder heights; other lifting required from various levels.
• Must be able to carry and transport up to 60 pounds up to 20 feet.
• Requires standing for extended period of time with frequent stretching, reaching, walking and stooping, pushing and/or pulling in an environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance.

THE QUALIFYING CANDIDATE MUST HAVE:

• High School Diploma or equivalent is desirable
• System and on the job training experience preferred
• CDL class A and clean driving record
• Smith Systems training and/or certification preferred or willing to be certified
• Bend, kneel, twist, squat, stand and climb as required to secure load
• 21+ years old
• Ability to speak, read and write English
• Proficient with word, spreadsheets, systems
• Have more than two years of CDL driving experience
• Ability to multitask and prioritize effectively
• Maintain a DOT Medical card
• Ability to develop individuals and teams for organizational success

WHAT YOU CAN EXPECT IN RETURN: 

• Full-Time Salary Position: $75k - $80k
• Medical, Dental, and Vision benefits
• 401K with company match
• Access to opportunities to expand your skill set and share your knowledge with others across the organization
• Company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development

Carvana is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

This role is not eligible for visa sponsorship.