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Network Operations Manager, Market Operations

About Carvana
If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?!

We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and every day we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. Here are a few of our stories! We've been changing the game since 2013, and we're not taking our foot off the gas now. Want more of the story? Check out our background here.

About the role
The Network Operations team is responsible for providing support for Carvana's field operations team. The Network Operations Manager oversees and manages the performance and efficiency of a team of Network Operations Specialists, focusing on publishing the next day schedule, driving continuous efficiency improvement, monitoring key performance indicators (KPIs), troubleshooting operation disruptions, and ensuring exceptional customer experience. This position will drive individual development and team success.

What you'll be doing

• Oversee day-to-day operations of the Network Operations team.
• Partner with department leaders and internal/external stakeholders to resolve and correct escalated operational challenges as they arise.
• Utilize and promote continuous improvement principles. Identify creative, sustainable solutions, in partnership with key stakeholders, that achieve required service and quality results for the Network Operations team. 
• Provide mentoring and accountability to direct reports and succession planning through appropriate coaching, leadership development and training, and performance management.
• Reviews and reacts to KPIs and coordinates with internal stakeholders.
• Balance execution, process improvement and impeccable customer experience.

What you should know/have

• Bachelor's degree, or equivalent, from an accredited undergraduate institution required.
• 4+ years experience in a Customer Service role.
• 4+ years of practical experience in Operations, Retail, Maintenance, or Logistics.
• 4+ years experience in leading and developing a team.
• Strong ability to coach and motivate others. 
• Experience with strategic planning and process improvement.
• Exceptional analytical skills with a data-driven approach to decision-making.
• Ability to communicate and interact with internal and external stakeholders effectively in a professional, courteous manner.
• Ability to multitask and prioritize effectively.
• Excellent interpersonal and leadership skills. 
• Ability to maintain professionalism in a fast-paced environment. 
• Ability and willingness to travel up to 20% of the time.
• Ability and willingness to work the demands of the department which may be subject to evenings, weekends and holidays.
• Ability to work in an office environment, with extensive use of computers. 
• Ability to sit for up to eight hours per day. 

What we'll offer in return

• Full-Time Salary Position with a competitive salary.
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skillset and share your knowledge with others across the organization.
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.

Legal stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.