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59 Cargurus Customer Service Representative Jobs Hiring Near You

CarGurus

Regional Sales Executive, Canada

Montreal, QC · Remote

Analyze dealership online business practices and provide tailored recommendations leveraging CarGurus' suite of products and services. * Champion Client Success: Ensure high customer satisfaction by ...

CarGurus

IT Service Desk Analyst

Boston, MA · On-site

Who we are At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their ... Maintain high customer satisfaction (Internal) for our colleagues. * Host 'walk-in' sessions in ...

CarGurus

Principal IT Systems Administrator

Boston, MA · On-site

$113K - $142K/yr

Who we are At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their ... The displayed range represents the expected annual base salary / On-Target Earnings (OTE) for this ...

CarGurus

Associate Sales Specialist

Boston, MA · On-site

$15.25 - $20.75/hr

Who we are At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their ... our customers through every step. That includes everything from the sale of an old car to the ...

CarGurus

Product Manager, Consumer Mobile App

Boston, MA · On-site

$123K - $154K/yr

Who we are At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their ... This is a highly visible role with direct impact on customer success and business outcomes, helping ...

CarGurus

Account Manager, Level 1

Boston, MA · On-site

Become a subject matter authority on all CarGurus products (Listings Packages & Digital Suite ... in Account Management, Customer Success, or Client Services, ideally supporting complex or ...

CarGurus

Senior Manager, Product Marketing

Boston, MA · On-site

$131.50K - $172.20K/yr

Who we are At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their ... Represent the voice of the consumer and develop a deep understanding of our customers and products.

CarGurus

Systems Administration II

Boston, MA · On-site

$84K - $105K/yr

Who we are At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their ... Support office network services and remote access tools, including Wi-Fi, VPN, and ZTNA solutions

CarGurus

Senior DevOps Engineer

Boston, MA · On-site

$141.20K - $181.40K/yr

... our customers through every step. That includes everything from the sale of an old car to the ... services. What you'll do * Platform Development & Evolution: Design, build, and operate CarGurus ...

CarGurus

Senior DevOps Engineer

Boston, MA · On-site

$141.20K - $181.40K/yr

... our customers through every step. That includes everything from the sale of an old car to the ... services. What you'll do * Platform Development & Evolution: Design, build, and operate CarGurus ...

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What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What are some common challenges Customer Service Representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What are customer service representatives?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

Can I work in Amazon from home?

Customer Service Representatives at Amazon can often work remotely, depending on the role and location. Remote positions typically require good communication skills, a reliable internet connection, and sometimes specific equipment or certifications. Availability of work-from-home options varies by position and geographic region.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Cargurus?
What are the most popular categories at Cargurus?
Infographic showing various Customer Service Representative job openings at Cargurus in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.
Threat Detection and Response Engineer II

Threat Detection and Response Engineer II

CarGurus

Boston, MA • On-site

$116K - $145K/yr

Full-time

Posted 22 days ago

Job description

Who we are
At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we're the largest and fastest-growing automotive marketplace, and we've been profitable for over 15 years.
What we do
The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus-our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!
Role overview
CarGurus is looking for a Security Engineer II to add to our growing Threat Detection and Response (TD&R) Team. This is a hands-on technical role that will build our first line of defense against cybersecurity threats in a complex and evolving landscape. You will be responsible for our detection and response lifecycle, identifying and preventing threats from impacting our employees, customers and other stakeholders. As a Security Engineer II, you will have the opportunity to build a platform to identify and stop threats, work with data to solve complex security challenges, and serve as the primary defender for the CarGurus ecosystem.
What you'll do
  • Build tools and techniques to detect threats to the company using an engineering-first approach that prioritizes reliability, maintainability and scalability
  • Leverage AI and automation to streamline detection and response operations in a safe and reliable manner
  • Onboard, normalize and optimize security logging data to support detection engineering, applied ML models, and efficient querying during incidents.
  • Develop high-fidelity, rule-based and ML-driven detections as code, utilizing automated testing and CI/CD pipelines for deployment.
  • Respond to alerts, threats, and security incidents, including participating in on-call rotations
  • Monitor the threat landscape to identify and track emerging threats, ensuring that appropriate detective and preventative controls are deployed
  • Partner with development teams to design controls for a cloud first infrastructure (AWS, Kubernetes, etc)

What you'll bring
  • 3+ years of experience in software, security, and/or data engineering
  • Strong desire to apply the latest technology including AI and ML to defend against threats
  • Experience with data pipelines and data engineering, especially centralized logging, SIEM tools, and data lakes
  • Desire to measure the success of your work with quantitative tools like Precision and Recall
  • Experience in at least one programming language like Python, Go or similar
  • Experience with cloud infrastructure and technologies like AWS, Kubernetes, containers, IaC, etc
  • Experience with good engineering practices like git/GitHub and CI/CD automations
  • Familiarity with tactics, techniques, and procedures used by threat actors
  • Familiarity detecting and responding to cybersecurity incidents
  • Strong passion for continuous learning, especially relating to cybersecurity and technology
  • Team player with strong oral and written communication skills

The displayed range represents the expected annual base salary / On-Target Earnings (OTE) for this position. On-Target Earnings (OTE) is inclusive of base salary and on-target commission earnings, which applies exclusively to sales roles.
Individual pay within this range is determined by work location and other factors such as job-related skills, experience, and relevant education or training.
This annual base salary forms part of a comprehensive Total Rewards Package. In addition to benefits, this role may qualify for discretionary bonuses/incentives and Restricted Stock Units (RSUs).
Position Pay Range
$116,000-$145,000 USD
Working at CarGurus
We reward our Gurus' curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives.
We welcome all
CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential-starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That's why we hope you'll apply even if you don't check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus. #LI-Hybrid

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