Senior Product Specialist
Boston, MA · On-site
Provide resources and guidance to internal sales & service account teams * Collaborate with CarGurus product, engineering, and various stakeholders to deliver personal and customer feedback for ...
56 Cargurus Customer Service Representative Jobs Hiring Near You
Senior Product Specialist
Boston, MA · On-site
Provide resources and guidance to internal sales & service account teams * Collaborate with CarGurus product, engineering, and various stakeholders to deliver personal and customer feedback for ...
Account Executive
Boston, MA · On-site
$100K - $125K/yr
Role overview The Account Executive will focus on growing CarGurus' customer base in the US market ... represents the expected annual base salary / On-Target Earnings (OTE) for this position. On-Target ...
Account Executive
Boston, MA · On-site
$100K - $125K/yr
Role overview The Account Executive will focus on growing CarGurus' customer base in the US market ... represents the expected annual base salary / On-Target Earnings (OTE) for this position. On-Target ...
Software Engineer II, Developer Experience
Boston, MA · On-site
$112K - $141K/yr
Who we are At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their ... Familiarity with AWS services, Kubernetes, infrastructure-as-code practices and CI/CD tooling.
Software Engineer II, Developer Experience
Boston, MA · On-site
$112K - $141K/yr
Who we are At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their ... Familiarity with AWS services, Kubernetes, infrastructure-as-code practices and CI/CD tooling.
Software Engineer II, Developer Experience
Boston, MA · On-site
$112K - $141K/yr
Who we are At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their ... Familiarity with AWS services, Kubernetes, infrastructure-as-code practices and CI/CD tooling.
Software Engineer II, Developer Experience
Boston, MA · On-site
$112K - $141K/yr
Who we are At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their ... Familiarity with AWS services, Kubernetes, infrastructure-as-code practices and CI/CD tooling.
Machine Learning Operations Engineer
Boston, MA · On-site
$133K - $167K/yr
Who we are At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their ... our customers through every step. That includes everything from the sale of an old car to the ...
Machine Learning Operations Engineer
Boston, MA · On-site
$133K - $167K/yr
Who we are At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their ... our customers through every step. That includes everything from the sale of an old car to the ...
Senior Data Scientist
Boston, MA · On-site
$144K - $181K/yr
Who we are At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their ... Curiosity about widely varied datasets and their possibilities for unlocking customer value. Self ...
Senior Data Scientist
Boston, MA · On-site
$144K - $181K/yr
Who we are At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their ... Curiosity about widely varied datasets and their possibilities for unlocking customer value. Self ...
Senior Software Development Engineer, DevX Pipelines and Automation
Boston, MA · On-site
$140K - $176K/yr
... our customers through every step. That includes everything from the sale of an old car to the ... What you'll do * Develop and enhance CarGurus' Pipeline-as-a-Service utilizing Go and Java.
Senior Software Development Engineer, DevX Pipelines and Automation
Boston, MA · On-site
$140K - $176K/yr
... our customers through every step. That includes everything from the sale of an old car to the ... What you'll do * Develop and enhance CarGurus' Pipeline-as-a-Service utilizing Go and Java.
Regional Sales Director - Houston, TX
Houston, TX · On-site
$160K - $200K/yr
... our customers through every step. That includes everything from the sale of an old car to the ... The Director's primary responsibility will be to represent CarGurus in a designated territory ...
Regional Sales Director - Houston, TX
Houston, TX · On-site
$160K - $200K/yr
... our customers through every step. That includes everything from the sale of an old car to the ... The Director's primary responsibility will be to represent CarGurus in a designated territory ...
Director, Growth
Boston, MA · On-site
$253K - $265K/yr
Who we are At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their ... our customers through every step. That includes everything from the sale of an old car to the ...
Director, Growth
Boston, MA · On-site
$253K - $265K/yr
Who we are At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their ... our customers through every step. That includes everything from the sale of an old car to the ...
Account Executive - Level 3
Boston, MA · On-site
$144K - $180K/yr
Who we are At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their ... customers. The displayed range represents the expected annual base salary / On-Target Earnings (OTE ...
Account Executive - Level 3
Boston, MA · On-site
$144K - $180K/yr
Who we are At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their ... customers. The displayed range represents the expected annual base salary / On-Target Earnings (OTE ...
Business Analytics Analyst
Boston, MA · On-site
$114K - $127K/yr
Who we are At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their ... our customers through every step. That includes everything from the sale of an old car to the ...
Business Analytics Analyst
Boston, MA · On-site
$114K - $127K/yr
Who we are At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their ... our customers through every step. That includes everything from the sale of an old car to the ...
Senior Business Systems Analyst
Boston, MA · On-site
$116K - $145K/yr
Who we are At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their ... our customers through every step. That includes everything from the sale of an old car to the ...
Senior Business Systems Analyst
Boston, MA · On-site
$116K - $145K/yr
Who we are At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their ... our customers through every step. That includes everything from the sale of an old car to the ...
Senior Sales Data Analyst
Boston, MA · On-site
$93K - $117K/yr
... CRM Analytics) so insights live where leaders and reps work. * Keep Inventory analytics aligned with broader Sales Analytics standards and definitions across CarGurus. What you'll bring * 5+ years in ...
Senior Sales Data Analyst
Boston, MA · On-site
$93K - $117K/yr
... CRM Analytics) so insights live where leaders and reps work. * Keep Inventory analytics aligned with broader Sales Analytics standards and definitions across CarGurus. What you'll bring * 5+ years in ...
Strategic Partnerships Manager
Boston, MA · On-site
$124K - $156K/yr
Who we are At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their ... our customers through every step. That includes everything from the sale of an old car to the ...
Strategic Partnerships Manager
Boston, MA · On-site
$124K - $156K/yr
Who we are At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their ... our customers through every step. That includes everything from the sale of an old car to the ...
Machine Learning Operations Engineer
Boston, MA · On-site
$133K - $167K/yr
Who we are At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their ... our customers through every step. That includes everything from the sale of an old car to the ...
Machine Learning Operations Engineer
Boston, MA · On-site
$133K - $167K/yr
Who we are At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their ... our customers through every step. That includes everything from the sale of an old car to the ...
Senior Associate, Strategic Partnerships
Boston, MA · On-site
$97K - $121K/yr
Who we are At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their ... Expert in Microsoft google suite The displayed range represents the expected annual base salary ...
Senior Associate, Strategic Partnerships
Boston, MA · On-site
$97K - $121K/yr
Who we are At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their ... Expert in Microsoft google suite The displayed range represents the expected annual base salary ...
IT Service Desk Analyst
Boston, MA · On-site
Who we are At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their ... Maintain high Customer Satisfaction (Internal) for our colleagues * Drive continuous improvements ...
IT Service Desk Analyst
Boston, MA · On-site
Who we are At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their ... Maintain high Customer Satisfaction (Internal) for our colleagues * Drive continuous improvements ...
Brand Marketing Manager
Boston, MA · On-site
$113K - $142K/yr
Who we are At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their ... The displayed range represents the expected annual base salary / On-Target Earnings (OTE) for this ...
Brand Marketing Manager
Boston, MA · On-site
$113K - $142K/yr
Who we are At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their ... The displayed range represents the expected annual base salary / On-Target Earnings (OTE) for this ...
Senior Product Manager, International
Boston, MA · On-site
$140K - $175K/yr
Who we are At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their ... Collaborate with Sales, Marketing, Customer Success, and other GTM stakeholders to launch, grow ...
Senior Product Manager, International
Boston, MA · On-site
$140K - $175K/yr
Who we are At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their ... Collaborate with Sales, Marketing, Customer Success, and other GTM stakeholders to launch, grow ...
Benefits Analyst
Boston, MA · On-site
$72K - $91K/yr
Who we are At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their ... The displayed range represents the expected annual base salary / On-Target Earnings (OTE) for this ...
Benefits Analyst
Boston, MA · On-site
$72K - $91K/yr
Who we are At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their ... The displayed range represents the expected annual base salary / On-Target Earnings (OTE) for this ...
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Job description
Role overview
CarGurus is looking for a dynamic and experienced Senior Product Specialist to spearhead product launches in the automotive retail acquisition and pricing space. This role is integral to driving dealer success by enhancing pricing strategies and optimizing vehicle acquisition processes across our dealer network.
In this position, you will have the unique opportunity to work closely with our dealership network, delivering advanced pricing solutions and ensuring dealers maximize value from the CarGurus platform. Your role will involve deep engagement with customers to understand their needs, provide expert guidance, and leverage your vast knowledge of the used vehicle lifecycle to effect tangible business outcomes. You will engage with various cross-functional stakeholders and teams across the organization to deliver the best possible value and support. This is an opportunity to join a team that thrives on digital transformation and pioneering new approaches in the automotive retail space. If you are passionate about playing a crucial role in shaping the future of dealership acquisition and pricing strategies, and desire to coach dealers to stay ahead in a competitive market, we want to hear from you!
What you'll do
- Proactively deliver product onboarding and lifecycle support to single and multi-rooftop dealers across the CarGurus customer base, leveraging current resources and innovating on existing processes or resources to improve the customer experience
- Deliver expert product training, best practices, and performance management via phone/video, providing a high-touch support experience for the assigned book of business
- Become and serve as an indispensable advisor to dealer customers, earning trust and credibility to impact their bottom line
- Be responsible for ongoing product retention and the prevention of churn
- Provide resources and guidance to internal sales & service account teams
- Collaborate with CarGurus product, engineering, and various stakeholders to deliver personal and customer feedback for product enhancements, bug fixes, and ongoing product innovation
- Create new product support resources as needed
- Follow and/or develop processes and SOPs for product support
- Gather, analyze, and communicate data to improve internal and external performance
- Drive and/or support scaling initiatives for products, such as external webinars for training, internal newsletter updates, etc.
What you'll bring
- 5+ years of professional experience
- Prior experience supporting automotive dealers' vehicle acquisition and pricing strategies at scale, through other vendor or SaaS company experience
- Deep expertise in vehicle pricing strategies, from acquisition to sell-through, and a thorough understanding of dealership operations
- Willingness to adopt & deliver new product support in the future
- Ability to thrive in a "building" capacity, comfortable with ambiguity and adept at shaping processes and strategies in a developing environment
- Strong communication skills to build and maintain robust relationships with dealers, ensuring their objectives are met and exceeded
- Strong attention to detail and presentation skills, with the ability to convey complex ideas clearly and effectively
- Desire and ability to learn and leverage AI tools for personal performance and business gains
- Thrive in a collaborative environment, acting as a connector between CarGurus customers, the Product Specialist team, and cross-functional stakeholders
- Ability to approach complex problems with curiosity and an open mind
- Willing to go the extra mile to solve problems for your customers, team, and business
About CarGurus
Sourced by ZipRecruiter
Industry
Internet and it
Company size
1,001 - 5,000 Employees
Headquarters location
Cambridge, MA, US
Year founded
2006