48 Caredx Customer Support Manager Jobs Hiring Near You

CareDx is a leading precision medicine diagnostics company advancing care in transplant, specialty oncology, and cell therapy. Through our innovative portfolio of molecular diagnostics, digital health solutions, AI-powered data and analytics, and patient support services, we partner with healthcare providers, patients, and biopharma organizations to help inform clinical decision-making and improve patient outcomes.

The CareDx National Sales Director, Cell Therapy & Transplant is responsible for leading the commercial strategy, build-out, and performance of the Cell Therapy & Transplant sales organization. This leader will recruit, develop, and lead a team of field-based sales professionals supporting the successful launch and growth of AlloHeme and future CareDx cell therapy and transplant molecular testing offerings.

The National Sales Director will establish the sales infrastructure, performance metrics, account segmentation strategies, and field execution model necessary to drive adoption across hematology-oncology, blood and marrow transplant, and cell therapy centers nationwide. Success in this role requires a strong combination of strategic leadership, large account selling expertise, commercial launch experience, and deep knowledge of the hematology-oncology landscape.

This individual will work closely with Marketing, Medical Affairs, Customer Experience, Sales Operations, Training, and Executive Leadership to ensure alignment on commercial strategy and execution. The role reports directly to the VP, Cell Therapy & Transplant.  This is a remote role and can be base anywhere in the United States. 

Essential Duties & Responsibilities:

Commercial Strategy & Launch Leadership

Develop and execute the national sales strategy for AlloHeme and future Cell Therapy & Transplant products to achieve revenue growth, market adoption, and customer engagement objectives. Establish launch plans, account prioritization strategies, territory design, and execution frameworks that maximize commercial success.

Build and Lead a High-Performing Sales Organization

Recruit, hire, onboard, develop, and retain a team of high-performing Cell Therapy & Transplant Sales Representatives. Create a culture of accountability, collaboration, customer focus, and performance excellence while providing ongoing coaching and professional development.

Establish Sales Processes, Metrics & Infrastructure

Develop and implement sales processes, performance metrics, forecasting methodologies, CRM standards, and business operating rhythms. Monitor leading and lagging indicators of success and drive continuous improvement across the organization.

Strategic Account Leadership

Develop national and regional strategies for engaging large academic medical centers, cellular therapy programs and NCI-designated cancer centers. Support the field team in navigating complex stakeholder environments and removing barriers to adoption.

Large Account Selling & Market Development

Partner with sales representatives on key opportunities, executive-level customer engagements, and complex account strategies. Lead efforts to secure adoption within major transplant and hematologic malignancy centers while expanding CareDx's presence in the cell therapy and transplant market.

Forecasting & Business Management

Own national sales forecasting, pipeline management, territory performance reviews, and business planning processes. Deliver accurate forecasts and actionable insights to executive leadership regarding performance trends, opportunities, and risks.

Cross-Functional Collaboration

Partner closely with Marketing, Medical Affairs, Customer Experience, Sales Operations, Training, and Product Management teams to develop customer-centric solutions, generate market insights, and ensure successful execution of commercial objectives.

Market Intelligence & Customer Insights

Maintain deep knowledge of the evolving cell therapy and transplant landscape, including emerging clinical practices, competitive diagnostics, reimbursement dynamics, and unmet customer needs. Translate market insights into actionable solutions that address customer needs.

Team Development & Performance Management

Establish clear performance expectations and accountability measures. Conduct regular coaching, field rides, business reviews, and talent development activities to maximize individual and team performance. Foster a positive and collaborative team environment, providing ongoing training and development opportunities to enhance team performance.

Qualifications:

• Bachelor's degree required; advanced degree (MBA, MS, PharmD, PhD, or equivalent) preferred
• Minimum 12 years of healthcare, life sciences, biotechnology, diagnostics, or specialty pharmaceutical sales experience
• Minimum 5-7 years of people management experience with demonstrated success building and leading high-performing sales teams
• Experience launching new products or commercial organizations preferred
• Prior hematology-oncology sales experience required
• Experience supporting bone marrow transplant and/or cellular therapy including CAR-T strongly preferred
• Demonstrated experience selling into large academic medical centers, hospitals, health systems, and complex oncology centers
• Proven experience developing sales processes, performance metrics, forecasting systems, and business operating frameworks
• Strong track record of strategic account management and navigating multi-stakeholder buying environments
• Experience managing complex, long-cycle sales processes and achieving commercial growth objectives
• Diagnostic, molecular diagnostics, genomic testing, or laboratory services experience preferred
• Demonstrated ability to collaborate effectively across Commercial, Medical Affairs, and Operations functions
• Strong analytical, communication, presentation, and organizational skills
• Proficiency with Salesforce, Microsoft Office Suite, and commercial analytics tools
• Ability to travel approximately 50-75% nationally

Key Characteristics:

• Results Driven
• Strategic Leadership
• Team Builder & Talent Developer
• Strategic Account Management mindset
• Patient Focus & Customer-centricity
• Sense of Urgency
• Strong Communication Skills & Executive Presence
• Adaptability & Resilience
• Data Driven Decision Making

Additional Details: 

Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients. 

Our competitive Total Rewards package for US Employees includes:

• Competitive base salary and incentive compensation
• Health and welfare benefits, including a gym reimbursement program
• 401(k) savings plan match
• Employee Stock Purchase Plan
• Pre-tax commuter benefits
• And more!
• Please refer to our page to view detailed benefits athttps://caredx.com/company/careers

In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.

With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it's an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together.

CareDx, Inc. is an Equal Opportunity Employer-vets/disabled, and participates in the E-Verify program. By proceeding with our application and submitting your information, you acknowledge that you have read our U.S. Personnel Privacy Notice and consent to receive email communication from CareDx. Certain jurisdictions require notice of how we use and protect your personal information. For more information, please read our Privacy Policy

The U.S. EEO posters are available here. 

Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us. 

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