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Resp & Qualifications

APPLICANT MUST RESIDE IN MONTGOMERY OR PRINCE GEORGE'S COUNTY

PURPOSE: 
This position will support the Maryland government programs within the Health Services division, working as a bridge between the member, clinical and administrative staff. The Navigator helps members, families, and caregivers access the health care delivery system through outreach, education, follow-up, coordination support, and resources. Outreach includes both telephonic and community-based outreach, including home-visits with our members. We are looking for an experienced professional to work remotely within Montgomery & Prince Georges County, as well as in the surrounding region. While this position is remote, the incumbent will be expected to come into a CareFirst location periodically for meetings, training and/or other business-related activities, in addition to traveling throughout the community they serve to support our members.  

In addition, The Community Health Navigator participates in community-based events, representing the face of CareFirst and its efforts to promote the health and wellness of our member and their communities.    
ESSENTIAL FUNCTIONS:

• Act as a liaison to ensure members are connected with appropriate care channels (i.e. pharmacy, insurance, billing, referral) and have the information they need to successfully navigate their care journeys.
• Outreach and follow-up with patients in between episodes of care as appropriate to promote a seamless and predictable healthcare experience. Ensure that member went to appointments and assist with coordination for transportation and pharmacy needs.
• Collect all information and relay to Care Coordination team. 

QUALIFICATIONS:
Education Level: High School Diploma or GED
Experience: 3 years' experience in a community relations, outreach, customer service or health educator role
Licenses/Certifications Upon Hire Required:

• CHW Certification - Maryland Community Health Worker Certification

Preferred Qualifications:

• Crisis Intervention skills
• Skilled in typing and working within various web-based platforms
• Experience with Maryland Medicaid/Medicare recipient population
• Reliable transportation used for member engagement
• Bilingual- fluent in Spanish
• Ability to have a flexible schedule

Knowledge, Skills and Abilities (KSAs)

• Reliable transportation to locations for member engagement.
• Strong written and verbal communication skills.
• Problem-solving skills to tackle various tasks and challenges/ability to have a flexible schedule.
• Skilled in typing and working within various web-based platforms.
• Crisis intervention skills.
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Salary Range: 39,024 - 71,544

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer.  It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Federal Disc/Physical Demand

Note:  The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position.  Occasional walking or standing is required.  The hands are regularly used to write, type, key and handle or feel small controls and objects.  The associate must frequently talk and hear.  Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

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