Capital Rx
Capital Rx

60 Capital Rx Business Development Manager Jobs Hiring Near You

Full Stack Software Developer

Denver, CO ยท On-site +1

$86K - $136K/yr

Capital Rx , a public benefit corporation delivering full-service pharmacy benefit management (PBM ... MinimumQualifications: * 3+years of software development experience. * Bachelors degree in Computer ...

Capital Rx , a public benefit corporation delivering full-service pharmacy benefit management (PBM ... You will be a force multiplier, enabling our development teams to deliver features faster and more ...

Capital Rx , a public benefit corporation delivering full-service pharmacy benefit management (PBM ... lines of business such as Commercial and Medicare. Knowledgeable in all aspects of coverage ...

SaaS Sales, VP

Manhattan, NY ยท Remote

$172K - $273K/yr

Capital Rx , a public benefit corporation delivering full-service pharmacy benefit management (PBM ... Bring market feedback back to the business-what our prospects are asking for, competitive dynamics ...

Full Stack Software Developer

Manhattan, NY ยท On-site +1

$86K - $136K/yr

Capital Rx , a public benefit corporation delivering full-service pharmacy benefit management (PBM ... MinimumQualifications: * 3+years of software development experience. * Bachelors degree in Computer ...

Senior Backend Software Developer

Manhattan, NY ยท On-site +1

$110K - $190K/yr

Capital Rx , a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers, * Judi Health , which offers full-service health benefit ...

Senior Backend Software Developer

Denver, CO ยท On-site +1

$110K - $190K/yr

Capital Rx , a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers, * Judi Health , which offers full-service health benefit ...

Senior Full Stack Software Developer

Denver, CO ยท On-site +1

$110K - $190K/yr

Capital Rx , a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers, * Judi Health , which offers full-service health benefit ...

IT Manager

Manhattan, NY ยท On-site +1

$95K - $150K/yr

Capital Rx , a public benefit corporation delivering full-service pharmacy benefit management (PBM ... Partner with Security, Engineering, and Business teams to define and enforce best practices and ...

Scrum Master

Denver, CO ยท On-site +1

$72K - $115K/yr

Capital Rx , a public benefit corporation delivering full-service pharmacy benefit management (PBM ... We areseekinga skilled and passionate Scrum Master to support the development teams in applying ...

Showing results 41-60

Manager, Client Experience Resolution & Optimization (CERO)

Manager, Client Experience Resolution & Optimization (CERO)

Capital Rx

Charlotte, NC โ€ข Remote

$95K - $150K/yr

Other

Posted 18 days ago


Job description

About Judi Health

Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including:

  • Capital Rx, a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers,
  • Judi Health, which offers full-service health benefit management solutions to employers, TPAs, and health plans, and
  • Judi, the industry's leading proprietary Enterprise Health Platform (EHP), which consolidates all claim administration-related workflows in one scalable, secure platform.

Together with our clients, we're rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve. To learn more, visit www.judi.health.

Position Summary

The Manager of Client Experience Resolution & Optimization (CERO) leads the intake, triage, and resolution process for client-impacting issues within Client Services. This role establishes governance for intake workflows, ensures issues are accurately validated and routed, and drives consistency in how Client Services manages and resolves operational challenges. The Manager partners across the organization to streamline processes, reduce manual work, and improve end-to-end client experience, while providing coaching for the CERO Analyst.

Position Responsibilities:

  • Build and manage a standardized intake and routing process for Client Services issues.
  • Govern issue of triage, prioritization, and cross-functional coordination.
  • Serve as the primary point of contact for inquiries related to intake, validation, and routing.
  • Develop and maintain SOPs, workflows, and documentation supporting Client Services operations.
  • Establish and monitor highlevel performance indicators (e.g., intake volumes, turnaround times, quality measures) in partnership with internal analytics teams.
  • Lead continuous improvement initiatives aimed at simplifying workflows and reducing recurring issues.
  • Partner with functional teams to identify process gaps and support implementation of improvements.
  • Coach, mentor, and support ongoing development of the CERO Analyst.

Required Qualifications:

  • Bachelor's degree is required
  • 5+ years of experience in client services, operations, or workflow/process management.
  • Demonstrated success in establishing governance structures or managing intake of workflows.
  • Strong collaboration, communication, and organizational skills.
  • Ability to manage complexity and problem-solve in a fast-paced environment.

This range represents the low and high end of the anticipated base salary range. The actual base salary will depend on several factors such as: experience, knowledge, skills, and location of the job.

Remote, US Salary Range
$95,000โ€”$150,000 USD

All employees are responsible for adherence to the Capital Rx Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals.

Judi Health values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found athttps://www.judi.health/legal/privacy-policy.