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What are the key skills and qualifications needed to thrive as an Operations Associate, and why are they important?

To thrive as an Operations Associate, you need strong organizational skills, attention to detail, and a solid understanding of business processes, typically supported by a bachelor's degree in business or a related field. Familiarity with enterprise resource planning (ERP) systems, data analysis tools, and office productivity software is often required. Excellent problem-solving, communication, and teamwork abilities help you adapt to changing priorities and coordinate effectively across departments. These skills ensure smooth daily operations, efficiency, and the ability to swiftly resolve issues within the organization.

What are some common challenges faced by Operations Associates, and how can they effectively manage them?

Operations Associates often encounter challenges such as juggling multiple tasks with tight deadlines, adapting to changing priorities, and ensuring efficient communication across different departments. To manage these effectively, it’s important to develop strong organizational skills, maintain flexibility, and proactively communicate with team members and supervisors. Utilizing project management tools and regularly seeking feedback can also help in staying on top of responsibilities and continuously improving performance.

What does an Operations Associate do?

An Operations Associate supports the daily functions of a business by ensuring that processes run smoothly and efficiently. Their responsibilities often include coordinating workflow, managing inventory, maintaining records, and assisting with administrative tasks. They may also help with process improvements and problem-solving to optimize operations. Operations Associates work closely with various departments to ensure that organizational goals are met and that operations comply with company policies and industry regulations.

What is it like to work at Capital One?

Capital One is a company that prioritizes innovation, collaboration, and customer-centricity, fostering a culture that encourages employees to take calculated risks and think creatively. The company's team structure is designed to promote cross-functional collaboration, with employees working in agile teams to drive business outcomes and deliver exceptional customer experiences. Working at Capital One may appeal to candidates who are passionate about technology, data-driven decision-making, and making a positive impact on people's financial lives, with opportunities to grow professionally and contribute to a mission-driven organization.

Do workers at Capital One get paid breaks?

Yes. Most people get paid breaks.
82% of people say they get paid breaks.
Based on data from 65 people who took the Breakroom Quiz between May 2025 and May 2026.

Does Capital One pay people when they’re sick?

Yes. Most people get paid when they’re sick.
84% of people say they would get paid if they were sick but scheduled to work.
Based on data from 68 people who took the Breakroom Quiz between May 2025 and May 2026.

At Capital One, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
86% of people say they have to use vacation days when they’re out sick.
Based on data from 66 people who took the Breakroom Quiz between May 2025 and May 2026.

Is the health insurance from Capital One affordable enough for their workers?

Most people say the health insurance costs are okay.
88% of people say the health insurance costs are okay
Based on data from 60 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get paid time off at Capital One?

Most people get paid time off work.
99% of people say they get paid time off.
Based on data from 67 people who took the Breakroom Quiz between May 2025 and May 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 38% of people with changing schedules find out their shifts one week or less ahead of time.
  • 11% of people with changing schedules find out their shifts two weeks ahead of time.
  • 13% of people with changing schedules find out their shifts three weeks ahead of time.
  • 38% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 45 people who took the Breakroom Quiz between December 2024 and April 2026.

Do workers at Capital One worry about hours?

Most people don’t worry about getting enough hours.
86% of people report they don’t worry about getting enough hours.
Based on data from 42 people who took the Breakroom Quiz between April 2025 and April 2026.

Do Capital One workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
38% report that they don’t have enough control over which shifts they work.
Based on data from 37 people who took the Breakroom Quiz between April 2025 and April 2026.

How easy is it for Capital One workers to change shifts?

Some people find it hard to change shifts.
45% of people report that it’s hard to change shifts if they need to.
Based on data from 31 people who took the Breakroom Quiz between April 2025 and April 2026.

How easy is it to get time off at Capital One?

Most people find it easy to get time off.
74% of people report it’s easy to get time off.
Based on data from 66 people who took the Breakroom Quiz between May 2025 and May 2026.

Do Capital One managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
91% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 43 people who took the Breakroom Quiz between April 2025 and April 2026.

Do workers at Capital One do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
95% of people report that they don’t do extra unpaid work.
Based on data from 41 people who took the Breakroom Quiz between April 2025 and April 2026.

How easy is it to take sick days at Capital One?

Most people find it easy to take sick days.
74% of people report that it’s easy to take time off if they are sick.
Based on data from 66 people who took the Breakroom Quiz between May 2025 and May 2026.

Is a Capital One job good for students?

Most students say this is a good place to work if you’re studying.
90% of students report this is a good place to work if you’re studying.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and May 2026.

Is working at Capital One good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
80% of people who care for a child or other relative report this is a good place to work.
Based on data from 35 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people at Capital One feel treated with respect by their managers?

Most people feel treated with respect by their managers.
85% of people say they’re treated with respect by their managers.
Based on data from 66 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people at Capital One get to take their breaks without interruption?

Most people get breaks without interruption.
90% of people report that they get to take their breaks without interruption.
Based on data from 61 people who took the Breakroom Quiz between May 2025 and May 2026.

Is it stressful to work at Capital One?

Most people feel stressed out here.
73% of people say they often feel stressed out at work.
Based on data from 67 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people at Capital One enjoy their jobs?

Only some people enjoy their job.
41% of people report they don’t enjoy their job.
Based on data from 59 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people at Capital One recommend working with their team?

Only some people recommend working with their team.
59% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 70 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get enough training when they start at Capital One?

Most people got enough training when they started.
71% of people report they got enough training when they started working here.
Based on data from 66 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get support to advance at Capital One?

Most people are given support to advance their career here.
In the last year, 69% of people report being given support to advance their career here.
Based on data from 61 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people think Capital One’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
72% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 60 people who took the Breakroom Quiz between May 2025 and May 2026.

Do workers feel well informed about how Capital One is doing?

Only some people feel well informed about how the company is doing.
36% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 64 people who took the Breakroom Quiz between May 2025 and May 2026.
What other companies are hiring for Operations Associate jobs?
What are the most popular jobs at Capital One?
What are the most popular categories at Capital One?
Infographic showing various Operations Associate job openings at Capital One in the United States as of May 2026, with employment types broken down into 98% Full Time, and 2% Part Time. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution.
Principal Associate, eHR Strategic Operations

Principal Associate, eHR Strategic Operations

Capital One

Mclean, VA • On-site

Full-time

Posted 27 days ago

Capital One rating

7.7

Company rating: 7.7 out of 10

Based on 134 frontline employees who took The Breakroom Quiz

74th of 141 rated banks

Job description

Principal Associate, eHR Strategic Operations

Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation's great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company - and a great place to work.

As a Principal Associate Project Manager at Capital One, you will drive strategy and execute on high priority projects for the company. You will work with smart and passionate people to deliver results that have a direct impact on the company's bottom line. You will take on important and exciting responsibility from day one, working with key stakeholders across the company. You will be challenged to excel and lead alongside the brightest talent in the industry and be rewarded for your achievements.

About the Team

As part of the Enterprise Human Resources (eHR) Strategic Operations team, you will partner with product, technology, and HR domain leaders to drive innovative customer experiences and strategic initiatives that create value for Capital One HR.

General Responsibilities:

  • Executive Governance & Decision Support: Drive the "operating rhythm" of our Enterprise HR leadership team. You will design agendas for executive meetings that drive outcomes, not just updates, ensuring transparency and accelerated decision-making.

  • Strategy Architecture: Support the drafting and evolution of our multi-year HR strategy. You won't just track the roadmap; you'll help build it, ensuring alignment across the enterprise.

  • Organizational Health & Reporting: Define and own the metrics that matter. You'll manage reporting on key objectives and org health, providing the data-driven insights our leaders need to pivot or persevere.

  • High-Stakes Communications: Draft communications for executive forums, from high-stakes framing and pre-reads to the synthesis of complex discussions into actionable outcomes. You will bridge the gap between high-level strategy and the enterprise-wide execution of our HR objectives.

  • Culture Advocacy: Act as a culture-carrier. You will help design initiatives that foster engagement and high performance within the Strategic Operations team and the broader HR org.

Who you are:

  • A Strategic Problem Solver: You can take a messy, ambiguous problem and break it down into a structured workstream. You think three steps ahead of the current meeting.

  • An Operations Leader: You don't just follow processes; you build them. You have a proven track record of managing complex, cross-functional initiatives in a fast-paced environment.

  • Executive Ready: You are comfortable presenting to and influencing senior leaders. You know how to "manage up" effectively and provide courageous feedback when necessary.

  • Growth-Oriented: You are currently a high-performing Manager with the ambition and "owner" mindset to move forward on your career journey.

Basic Qualifications:

  • Bachelor's Degree or Military experience

  • At least 3 years of experience in Strategic Operations, Project Management, Management Consulting, HR Strategy, Chief of Staff role or combination

  • At least 1 year of experience in roadmap alignment, governance structures, and change management

  • At least 3 years experience working in a matrixed environment

Preferred Qualifications:

  • Exceptional writing and visual storytelling skills

  • Highly organized with great attention to detail

  • At least 6 years of Project Management experience

  • Exceptional communication and collaboration skills

  • Excellent problem solving and influencing skills

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $120,800 - $137,900 for Principal Project Manager


Richmond, VA: $109,900 - $125,400 for Principal Project Manager










Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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