Customer Support Representative
$15.75 - $21.50/hr
PURPOSE OF THE ROLE The Customer Support Representative is responsible for supporting the pharmacy and member help desk call center function of the company in accordance with Script Care, Ltd ...

$15.75 - $21.50/hr
PURPOSE OF THE ROLE The Customer Support Representative is responsible for supporting the pharmacy and member help desk call center function of the company in accordance with Script Care, Ltd ...
$15.75 - $21.50/hr
PURPOSE OF THE ROLE The Customer Support Representative is responsible for supporting the pharmacy and member help desk call center function of the company in accordance with Script Care, Ltd ...
$20 - $27/hr
Customer Support Representatives will be the first point of contact for customers looking to learn ... remaining calm and composed under pressure. * Team Collaboration: Proven ability to work ...
$20 - $27/hr
Customer Support Representatives will be the first point of contact for customers looking to learn ... remaining calm and composed under pressure. * Team Collaboration: Proven ability to work ...
Green Bay, WI · On-site
$15.50 - $21.25/hr
At LaForce, we're on the lookout for a Customer Support Representative who's ready to jump in and make an impact. If you thrive in a fast-paced environment where every detail matters and ...
Green Bay, WI · On-site
$15.50 - $21.25/hr
At LaForce, we're on the lookout for a Customer Support Representative who's ready to jump in and make an impact. If you thrive in a fast-paced environment where every detail matters and ...
Elko, NV · On-site
$65K/yr
Sandvik Mining is looking for a Customer Support Representative, Elko, NV. Sandvik has a strong platform based on our world-class R&D capabilities, and premium, high-tech products. We are at the ...
Elko, NV · On-site
$65K/yr
Sandvik Mining is looking for a Customer Support Representative, Elko, NV. Sandvik has a strong platform based on our world-class R&D capabilities, and premium, high-tech products. We are at the ...
Seattle, WA · On-site
$20 - $27/hr
Customer Support Representatives will be the first point of contact for customers looking to learn ... remaining calm and composed under pressure. * Team Collaboration: Proven ability to work ...
Quick apply
Seattle, WA · On-site
$20 - $27/hr
Customer Support Representatives will be the first point of contact for customers looking to learn ... remaining calm and composed under pressure. * Team Collaboration: Proven ability to work ...
Elko, NV · Hybrid
$65K/yr
Sandvik Mining is looking for a Customer Support Representative, Elko, NV. Sandvik has a strong platform based on our world-class R&D capabilities, and premium, high-tech products. We are at the ...
Elko, NV · Hybrid
$65K/yr
Sandvik Mining is looking for a Customer Support Representative, Elko, NV. Sandvik has a strong platform based on our world-class R&D capabilities, and premium, high-tech products. We are at the ...
Mason, OH · Hybrid
$15 - $20.50/hr
Client/Customer Support Rep Mason, Ohio, United States Or refer someone Job Openings Client/Customer Support Rep About the Job Client/Customer Support Rep needs 2+ years of experience in Client ...
Mason, OH · Hybrid
$15 - $20.50/hr
Client/Customer Support Rep Mason, Ohio, United States Or refer someone Job Openings Client/Customer Support Rep About the Job Client/Customer Support Rep needs 2+ years of experience in Client ...
San Carlos, CA · On-site
$19.25 - $26.25/hr
Customer Support Representative Job Duties: * Manage in-bound calls, emails, contact us inquires and Chat via Zendesk from customers throughout the United States and Canada * Assist end users with ...
San Carlos, CA · On-site
$19.25 - $26.25/hr
Customer Support Representative Job Duties: * Manage in-bound calls, emails, contact us inquires and Chat via Zendesk from customers throughout the United States and Canada * Assist end users with ...
Anderson, IN · On-site
$13.75 - $18.75/hr
Customer Support Representative Must-Haves: * Ability to handle sensitive information and follow HIPAA regulations * Ability to learn and master internal systems * Ability to prioritize tasks and ...
Anderson, IN · On-site
$13.75 - $18.75/hr
Customer Support Representative Must-Haves: * Ability to handle sensitive information and follow HIPAA regulations * Ability to learn and master internal systems * Ability to prioritize tasks and ...
$17 - $19/hr
In person We are hiring Customer Support Representatives to support a growing team in the travel and hospitality industry. This is a full-time, in-office position with consistent scheduling, paid ...
$17 - $19/hr
In person We are hiring Customer Support Representatives to support a growing team in the travel and hospitality industry. This is a full-time, in-office position with consistent scheduling, paid ...
Anderson, IN · On-site
$13.75 - $18.75/hr
Customer Support Representative Must-Haves: * Ability to handle sensitive information and follow HIPAA regulations * Ability to learn and master internal systems * Ability to prioritize tasks and ...
Anderson, IN · On-site
$13.75 - $18.75/hr
Customer Support Representative Must-Haves: * Ability to handle sensitive information and follow HIPAA regulations * Ability to learn and master internal systems * Ability to prioritize tasks and ...
Miami, FL · On-site
$15.25 - $20.75/hr
The Customer Support Representative is responsible for delivering exceptional service and support ... calm and empathetic in high-pressure situations. • Proficient in basic computer skills and CRM ...
Miami, FL · On-site
$15.25 - $20.75/hr
The Customer Support Representative is responsible for delivering exceptional service and support ... calm and empathetic in high-pressure situations. • Proficient in basic computer skills and CRM ...
Louisville, KY · Hybrid
$15.25 - $21/hr
Customer Support Representative Restaurant Supply Chain Solutions, LLC, a Yum! Brands Co-op, is currently seeking a Customer Support Representative to join the Restaurant Customer Support Team in ...
New
Louisville, KY · Hybrid
$15.25 - $21/hr
Customer Support Representative Restaurant Supply Chain Solutions, LLC, a Yum! Brands Co-op, is currently seeking a Customer Support Representative to join the Restaurant Customer Support Team in ...
New
Elko, NV · Hybrid
$65K/yr
Customer Support Representative Sandvik Mining is looking for a Customer Support Representative in Elko, NV. Sandvik has a strong platform based on our world-class R&D capabilities, and premium, high ...
Elko, NV · Hybrid
$65K/yr
Customer Support Representative Sandvik Mining is looking for a Customer Support Representative in Elko, NV. Sandvik has a strong platform based on our world-class R&D capabilities, and premium, high ...
Newark, NJ · Remote
$16.75 - $22.75/hr
Only) You bring the calm. We bring the coffee. Together, we solve everything. Are you the kind of person who Can turn a frustrated customer into a fan with just one email? Thinks Hold music is a ...
Newark, NJ · Remote
$16.75 - $22.75/hr
Only) You bring the calm. We bring the coffee. Together, we solve everything. Are you the kind of person who Can turn a frustrated customer into a fan with just one email? Thinks Hold music is a ...
$14.50 - $20/hr
The Customer Support Representative is responsible for delivering exceptional service and support ... calm and empathetic in high-pressure situations. • Proficient in basic computer skills and CRM ...
$14.50 - $20/hr
The Customer Support Representative is responsible for delivering exceptional service and support ... calm and empathetic in high-pressure situations. • Proficient in basic computer skills and CRM ...
Akron, OH · On-site
$17 - $20/hr
Our Customer Support Representatives are responsible for processing work order requests, and answering customer inquires on the phone, email and other web-based communication systems. Work is ...
Quick apply
Akron, OH · On-site
$17 - $20/hr
Our Customer Support Representatives are responsible for processing work order requests, and answering customer inquires on the phone, email and other web-based communication systems. Work is ...
Be Seen First
Media, PA · On-site
$55K - $65K/yr
Customer Support Representative - Manufacturing Our client, a small specialty chemical distributor based in Media, PA, is currently seeking an experienced Customer Support Representative to join ...
Quick apply
Be Seen First
Media, PA · On-site
$55K - $65K/yr
Customer Support Representative - Manufacturing Our client, a small specialty chemical distributor based in Media, PA, is currently seeking an experienced Customer Support Representative to join ...
Be Seen First
Media, PA · On-site
$55K - $65K/yr
Customer Support Representative - Manufacturing Our client, a small specialty chemical distributor based in Media, PA, is currently seeking an experienced Customer Support Representative to join ...
Quick apply
Be Seen First
Media, PA · On-site
$55K - $65K/yr
Customer Support Representative - Manufacturing Our client, a small specialty chemical distributor based in Media, PA, is currently seeking an experienced Customer Support Representative to join ...
Akron, OH · On-site
$17 - $20/hr
Our Customer Support Representatives are responsible for processing work order requests, and answering customer inquires on the phone, email and other web-based communication systems. Work is ...
Akron, OH · On-site
$17 - $20/hr
Our Customer Support Representatives are responsible for processing work order requests, and answering customer inquires on the phone, email and other web-based communication systems. Work is ...

PURPOSE OF THE ROLE
The Customer Support Representative is responsible for supporting the pharmacy and member help desk call center function of the company in accordance with Script Care, Ltd. policies and procedures. This position will be responsible for providing timely, knowledgeable and courteous resolution and responses to pharmacy, member and product related inquires. This role requires the maintenance of exceptional professionalism and customer service standards that Script Care, Ltd. has attained within the pharmacy benefit management industry. The Customer Support Representative will report directly to the Customer Support Manager.
KEY TASKS AND RESPONSIBILTIES
• Work with Customer Support Manager to set goals and objectives
• Handle inbound calls regarding plan inquires and documentation regarding pharmacy issues from members, clients, providers, pharmacies, and other inquiries
• Provide timely responses to routine inquiries on multiple products from members, providers, pharmacies, and employer groups
• Enter data accurately and timely into industry software
• Adheres to confidentiality, state, federal and HIPPA laws and guidelines regarding patient information; including internal and external correspondence
• Ensure that customer service performance standards and guarantees are met
• Utilize various company databases to access member information
• Abide by all rules, regulations and policies set forth by SCL
• Assist and support other duties as determined by the Customer Support Manager and the Quality Assurance Director
QUALIFICATIONS
• High school diploma or equivalent; college degree preferred
• Customer service and inbound call center experience required
• Pharmacy Technician certification helpful
PROFESSIONAL SKILLS, EXPERIENCES AND COMPETENCIES
• Proficient in Microsoft Office suite and industry related software programs
• Proven ability to build relationships; must be service oriented
• Excellent verbal and written communication skills, internally and externally
• Pharmacy and/or Healthcare experience preferred, especially in a call center setting
• Demonstrated ability to analyze situations and resolve issues in a timely manner
• Able to work independently and collaboratively with other SCL personnel
• Bilingual in Spanish/English advantageous
• Must be able to work flexible hours pursuant with industry demand
• High attention to detail and able to work in a fast-paced environment
IN-OFFICE POSITION
Mon-Fri 9AM - 6PM with an occasional Saturday.
Sourced by ZipRecruiter
Pharmaceutical and medicine manufacturing
51 - 200 Employees
Beaumont, TX, US
1986