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Brightspeed

60 Brightspeed Jobs Hiring Near You

Brightspeed

Customer Service Technician

Chambersburg, PA · On-site

$17.25 - $23.25/hr

Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states ...

Brightspeed

Customer Service Technician

Aurora, IN · On-site

$15.75 - $21/hr

Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states ...

Brightspeed

Customer Service Technician

Pickford, MI

$14.75 - $19.75/hr

Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states ...

Brightspeed

Customer Service Technician

La Crosse, WI

$17 - $22.75/hr

Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states ...

Brightspeed

Customer Service Technician

North Wilkesboro, NC · On-site

$15.75 - $21.25/hr

Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states ...

Brightspeed

Senior Accountant, Fixed Assets

Charlotte, NC · Hybrid

$72K - $90K/yr

Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states ...

Brightspeed

External Communications Lead

Charlotte, NC · On-site

$27K - $28K/yr

Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states ...

Brightspeed

Senior Accountant, Fixed Assets

Charlotte, NC · Hybrid

$72K - $90K/yr

Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states ...

Brightspeed

Customer Service Technician

Hinesville, GA

$15.75 - $21.25/hr

Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states ...

Brightspeed

Customer Service Technician

Lima, OH · On-site

$16.75 - $22.75/hr

Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states ...

Brightspeed

Customer Service Technician

Roanoke Rapids, NC · On-site

$15.50 - $20.75/hr

Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states ...

Brightspeed

Customer Service Technician

Roanoke Rapids, NC · On-site

$15.50 - $20.75/hr

Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states ...

Brightspeed

Customer Service Technician

Aurora, IN

$15.75 - $21/hr

Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states ...

Brightspeed

Customer Service Technician

Chambersburg, PA

$17.25 - $23.25/hr

Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states ...

Brightspeed

Customer Service Technician

Napoleon, OH

$64K/yr

Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states ...

Brightspeed

Customer Service Technician

Baxter Springs, KS · On-site

$13 - $17.75/hr

Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states ...

Brightspeed

Customer Service Technician

Napoleon, OH · On-site

$64K/yr

Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states ...

Brightspeed

Customer Service Technician

Henderson, NC · On-site

$16 - $21.50/hr

Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states ...

Brightspeed

Customer Service Technician

Henderson, NC

$16 - $21.50/hr

Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states ...

Brightspeed

External Communications Lead

Charlotte, NC

$27K - $28K/yr

Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states ...

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Brightspeed Jobs Information

What is it like to work at Brightspeed?

Brightspeed is a company that values collaboration and innovation, fostering a culture of teamwork and open communication among its employees. As a telecommunications provider, Brightspeed offers a dynamic work environment with a focus on delivering high-speed internet and network services to its customers, with a team structure that emphasizes customer-centricity and technical expertise. Working at Brightspeed may appeal to candidates who are passionate about technology and customer service, with opportunities to grow professionally and contribute to the company's mission of connecting communities through reliable and fast internet services.

What makes Brightspeed an attractive place to work?

Brightspeed is a telecommunications company that aims to deliver fast, reliable, and affordable internet services to communities across the United States. The company offers a dynamic work environment that values innovation, collaboration, and employee growth, with opportunities to work on cutting-edge technology and projects that drive business success. Joining Brightspeed can provide professionals with a chance to make a meaningful impact in their communities, develop their skills, and advance their careers in a rapidly evolving industry.

Do workers at Brightspeed get paid breaks?

Yes. Most people get paid breaks.
83% of people say they get paid breaks.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and June 2026.

Does Brightspeed pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
36% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and July 2026.

At Brightspeed, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
88% of people say they have to use vacation days when they’re out sick.
Based on data from 16 people who took the Breakroom Quiz between May 2025 and July 2026.

Is the health insurance from Brightspeed affordable enough for their workers?

Most people say the health insurance costs are okay.
94% of people say the health insurance costs are okay
Based on data from 16 people who took the Breakroom Quiz between April 2025 and July 2026.

Do people get paid time off at Brightspeed?

Most people get paid time off work.
89% of people say they get paid time off.
Based on data from 18 people who took the Breakroom Quiz between May 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 43% of people with changing schedules find out their shifts one week or less ahead of time.
  • 43% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 14% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 7 people who took the Breakroom Quiz between December 2024 and March 2026.

Do workers at Brightspeed worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and March 2026.

Do Brightspeed workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
50% report that they don’t have enough control over which shifts they work.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and March 2026.

How easy is it for Brightspeed workers to change shifts?

Most people find it easy to change shifts.
67% of people report that it’s easy to change shifts if they need to.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and March 2026.

How easy is it to get time off at Brightspeed?

Most people find it easy to get time off.
86% of people report it’s easy to get time off.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and July 2026.

Do Brightspeed managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
77% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and March 2026.

Do jobs at Brightspeed spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
14% of people report that their job takes up time that they don’t get paid for.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and March 2026.

How easy is it to take sick days at Brightspeed?

Most people find it easy to take sick days.
72% of people report that it’s easy to take time off if they are sick.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and July 2026.

Is working at Brightspeed good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
46% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Brightspeed feel treated with respect by their managers?

Most people feel treated with respect by their managers.
71% of people say they’re treated with respect by their managers.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Brightspeed get to take their breaks without interruption?

Only some people get breaks without interruption.
36% of people report that their breaks get interrupted.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and June 2026.

Is it stressful to work at Brightspeed?

Most people feel stressed out here.
79% of people say they often feel stressed out at work.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at Brightspeed enjoy their jobs?

Only some people enjoy their job.
47% of people report they don’t enjoy their job.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Brightspeed recommend working with their team?

Only some people recommend working with their team.
54% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get enough training when they start at Brightspeed?

Some people didn’t get enough training when they started.
44% of people report they didn’t get enough training when they started working here.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get support to advance at Brightspeed?

Most people aren’t given support to advance their career here.
In the last year, 73% of people report not being given support to advance their career here.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people think Brightspeed’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and July 2026.

Do workers feel well informed about how Brightspeed is doing?

Only some people feel well informed about how the company is doing.
58% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and July 2026.

What are the most popular titles at Brightspeed?

What are the most popular cities for Brightspeed jobs?

What are the most popular states for Brightspeed jobs?

What are the most popular job types at Brightspeed?

What are the most popular categories at Brightspeed?

Infographic showing various job openings at Brightspeed in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 70% Physical, 20% Hybrid, and 10% Remote job distribution.

Customer Service Technician

Brightspeed

Chambersburg, PA • On-site

$17.25 - $23.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Brightspeed rating

7.5

Company rating: 7.5 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

48th of 99 rated telecommunications companies

Job description

Company Description
At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.
Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.
Be a part of the team that will make this vision a reality....designing and building a world class fiber network and creating a customer experience second to none.
Check us out on the web!
Job Description
Brightspeed is looking for a Customer Service Technician to join our team! As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You will also be maintaining and repairing outside plant facilities within assigned geographic service areas. In this important role you may be required to work varying shifts that include mandatory overtime, weekends, and holidays.
As a Customer Service Technician your responsibilities will include:
  • Installing, maintaining, and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment
  • Performing maintenance and repair on outside plant facilities
  • Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables
  • Observing all safety rules and regulations
  • Assisting other technical personnel in the performance of their duties when requested
  • Actively supporting sales and marketing related activities
  • Directing customer facing work and sales referrals

Qualifications
WHAT IT TAKES TO CATCH OUR EYE:
  • High School diploma or equivalent experience
  • Ability to distinguish colors on facilities
  • Ability to handle 28 foot extension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.)
  • Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full)
  • Basic computer skills including MS Office applications
  • Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes)
  • Ability to work aloft (e.g. ladder)
  • Ability to work outside in all weather conditions and at various hours of the day/night
  • A valid driver's license and satisfactory driving record
  • Positive and professional appearance and demeanor when communicating the company's products and services to our customers
  • Accountability/dependability (on time and on load when scheduled and serve on call as needed)
  • Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures)
  • Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills)
  • Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions
  • Active Learning (curious seeker of added information and actively works to improve skills and knowledge)

BONUS POINTS FOR:
  • Prior experience as a customer facing telecom operations technician
  • Basic electricity training/certification or documented equivalent work experience
  • ADSL installation/repair experience (self/full installs)
  • A+/Net + Certified Required Soft Skills

#LI-MH1
Additional Information
WHY JOIN US?
We aspire to contemporary ways of working.
Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.
We offer competitive compensation and comprehensive benefits.
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
Inclusion and belonging are at the center of our grounding belief in Being Real.
When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.
Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process.
For all applicants, please take a moment to review our Privacy Notices:
  • Brightspeed's Privacy Notice for California Residents
  • Brightspeed's Privacy Notice

Videos To Watch
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