28 Bold Customer Support Representative Jobs Hiring Near You

We are seeking a Product Manager II to serve as the operational engine driving execution and optimization for our most critical growth vectors. This is a high-impact individual contributor role designed for a product manager who thrives in cross-functional coordination, excels at high-velocity delivery, and actively translates data into actionable feature improvements. You will be responsible for taking established product strategies and transforming them into predictable release cycles, mapping dependencies, and leading cross-functional teams through the entire delivery lifecycle-from kickoff to successful global launch and scaling across both US and International digital products.
This role is designed for an execution-focused, high-performing product manager who is ready to act as a core delivery and ideation partner to design and engineering leadership. You will be a product "force multiplier," raising the bar for predictable delivery, feature optimization, risk mitigation, and process excellence across the team.
About this team
The Bold.pro team sits within the RevX division, serving as the core retention arm of the company. Our mission is to maximize long-term customer value by building experiences that keep users engaged throughout their career journey. While we own the post-conversion experience, Bold.pro works dynamically across multiple teams-including top-of-funnel initiatives-to create seamless touchpoints that connect resumes from our other BOLD brands directly to jobs through a full professional suite.
Central to this mission is our live professional identity ecosystem. Bold.pro transforms static resumes into active, continuous career platforms while scaling our two-sided marketplace and monetization pipelines with sister sites like Monster and CareerBuilder. As a highly experimental and data-driven team, we leverage rapid testing, personalization, and lifecycle strategy to drive engagement and lifetime value. We sit squarely at the intersection of product, growth, and user experience to deliver meaningful impact at scale.
What you'll do

• Drive Feature Optimization: Analyze user behavior, funnel metrics, and product data to identify tactical friction points, recommending and scoping high-impact feature enhancements that deepen engagement on Bold.pro.
• Close the Loop on Results: Define key success metrics for new features, analyze post-launch performance data, and synthesize those learnings into actionable insights to inform future roadmap iterations.
• Lead Cross-Functional Execution: Partner daily with engineering, design, and localization teams through the sprint rituals and workflows required to bring complex monetization and marketplace initiatives to life.
• Predictable Feature Delivery: Translate product roadmaps into highly structured, actionable delivery plans, establishing clear sprint goals, milestones, and release governance.
• Dependency & Risk Mitigation: Proactively identify execution risks, resource constraints, and critical-path bottlenecks early, implementing mitigation strategies to safeguard target launch dates.
• Cross-Functional Coordination: Serve as the central connective tissue between Product, Engineering, Design, Marketing, and Support, ensuring absolute alignment on feature scoping, change management, and launch readiness.
• Global Launch Support: Manage end-to-end operational deployment and go-to-market checklists for international (INTL) expansions and localization pipelines, ensuring fast feature parity across markets.

What you'll need

• 3-5+ years in Product Management, specifically within a fast-growing SaaS environment, consumer subscription service, or digital marketplace.
• Data-Driven Ideation: Proven ability to look at quantitative dashboards and qualitative user feedback, spot conversion drop-offs, and articulate clear, practical product solutions.
• Execution Focus: A strong track record of taking product initiatives and successfully breaking them down into structured, executable release plans using agile frameworks and modern sprint planning.
• Mastery of Coordination: You thrive in fast-paced environments where priorities can shift dynamically, and you excel at keeping cross-functional teams aligned, focused, and moving forward.
• Technical Literacy: You can confidently hold your own in engineering discussions and understand how technical trade-offs impact delivery timelines and project agility.
• Clear Communication: The ability to collaborate seamlessly across design and engineering teams, manage up effectively, and translate project statuses and product insights into concise, clear updates for leadership.

What's good to have

• Networking Ecosystem Proficiency: Experience building features tailored for professional networking ecosystems, identity-driven profiles, or social connectivity platforms where building a digital presence or user-to-user engagement loops are central to product value (desired, but not required).

Benefits
Outstanding Compensation

• Competitive salary
• Bi-annual bonus
• 401(k) plan with match
• Equity in company
• Flexible spending accounts (health, dependent care)
• Internet and home office reimbursement

100% Full Health Benefits

• Medical, dental, and vision (optional plans for your family)
• Life & long-term disability insurance (optional)
• Mental health support and resources
• Wellness reimbursement (gym, health apps, etc.)
• Pet Insurance (optional)

Flexible Time Away

• Flexible PTO
• Sick time policy
• Observed holidays

Eligibility
Eligible Hiring Locations
This position is 100% remote, work from home.
BOLD can hire full-time residents of the following U.S. States & Territories: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Puerto Rico, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, and Wisconsin.
California Residents: Please see our privacy notice for more info on how we handle your data.
#LI-Remote
Individual pay is based on location, transferable skills, experience, and other relevant factors. This estimated range is based on the best available market data and factors, all of which are subject to change. This position may also be eligible for a bonus and medical, dental, vision, life, short and long-term disability insurance, 401(k), paid time off, sick leave, and paid holidays, all subject to applicable plan terms.
Starting pay range
$110,000-$160,000 USD
About Bold
We Transform Work Lives
As an established global organization, BOLD helps people find jobs. Our story is one of growth, success, and professional fulfillment. We create digital products that have empowered millions of people in 180 countries to build stronger resumes, cover letters, and CVs. The result of our work helps people interview confidently, finding the right job in less time. Our employees are experts, learners, contributors, and creatives.
We Celebrate And Promote Diversity And Inclusion
We value our position as an Equal Opportunity Employer. We hire based on qualifications, merit, and our business needs. We don't discriminate regarding race, color, religion, gender, pregnancy, national origin or citizenship, ancestry, age, physical or mental disability, veteran status, sexual orientation, gender identity or expression, marital status, genetic information, or any other applicable characteristic protected by law.
Under San Francisco's Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered for the position.