61 Bloom Energy Customer Service Representative Jobs Hiring Near You

At Bloom Energy, our vision for a world powered by clean, reliable, and affordable energy is more than just a dream-we're making it reality.

For over two decades, we've been at the forefront of the global energy transition, pioneering solutions that empower critical industries to thrive in a rapidly digitizing, energy-intensive world. From revolutionizing power for AI-driven data centers to ensuring resilience for hospitals, electric grids, manufacturing facilities, and utilities, our solid oxide fuel cell (SOFC) and solid oxide electrolyzer (SOEC) technologies are redefining what's possible by delivering energy abundance for all. With more than 30,000 fuel cell modules deployed worldwide, we are the trusted partner for Fortune 100 companies and innovators alike. Our cutting-edge solutions enable unparalleled "time-to-power" capabilities, reliability, and sustainability, ensuring our customers remain ahead in a world where soaring energy demand and intensifying energy scarcity are rapidly becoming the new norm.

At Bloom, we thrive on collaboration, bold thinking, and relentless innovation. We believe that, together, we can create a brighter, more sustainable future while tackling the most pressing challenges of the 21st century.

We are looking for a Senior Engineer Security to join our team in one of today's most exciting technologies. This role will report to our Chief Security Officer and based in San Jose, CA. This is a fully on-site, in office role 5 days a week.

Role and Responsibilities:

• Monitoring and analysis of cyber security events with the use of Splunk (SIEM), SOAR, IDS, XDR, McAfee antivirus and other tools.
• Able to perform true & false positive log line analysis with a higher degree of accuracy from multiple IT systems.
• Triage security events and incidents, detect anomalies, and report remediation actions.
• Execution of SOC procedures and ensure completeness of the incident information
• Escalation of incidents to be handled to senior members in the SOC team, when relevant.
• Demonstrate excellent professional customer service skills for reporting, alerting & escalating events for other stakeholders.
• Ready to learn latest Cybersecurity tools, keep the team updated with latest cyber-attacks.
• Maintain, manage, improve and update security incident process and protocol documentation (Run Book).
• Strong interpersonal and communication skills with the ability to drive the work as part of a team.

Skills and Experience:

• Bachelor's degree in computer science (Engineering & Technology desired), Management of information Systems, computer security or equivalent.
• Basic understanding on Malwares, CIA triad, Cyber Kill chain, Networking.
• Basic knowledge of Information Security, Network devices, Security devices, Server security, Application Security, etc.
• Keen to learn new security technologies and how security operates.
• Keen on entering the information security world and developing oneself in that direction.
• Well-developed logical thinking capabilities, to be able to investigate cases.
• Able to work in shift schedule.
• Excellent social, communication, and writing skills
• Formal cybersecurity training or certifications in relevant fields including incident response, is a plus.

Bloom Energy is an equal opportunity employer and makes employment decisions based on merit. We are committed to compliance with all applicable laws providing equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability. Bloom Energy makes reasonable accommodation, consistent with applicable laws, for the known physical or mental

limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions, unless undue hardship results.

At Bloom Energy, we are committed to supporting the well-being of our employees and their families. Our comprehensive benefits package for eligible employees includes competitive Medical, Dental, and Vision plans with a large employer contribution, a 401(k) Retirement Plan with company match, generous Mental Health Support services, Legal services, virtual Physical Therapy access, and Fertility & Family Forming benefits.

Bloom Energy is committed to fair and equitable compensation practices.

FULL TIME ROLE ONLY: The total compensation for this position includes standard company benefits and is based on various factors including, but not limited to, relevant skills and experience.

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