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35 Bi Worldwide Account Manager Jobs Hiring Near You

BI Worldwide

Customer Technology Specialist

Edina, MN · On-site

$25 - $27/hr

At BI WORLDWIDE, we are committed to creating belongingness, where D&I is a priority. We invite you ... Manage day-to-day communication with client teams and customers, including meetings and email ...

BI Worldwide

Customer Technology Specialist

Edina, MN

$25 - $27/hr

At BI WORLDWIDE, we are committed to creating belongingness, where D&I is a priority. We invite you ... Manage day-to-day communication with client teams and customers, including meetings and email ...

BI Worldwide

Customer Technology Specialist

Edina, MN · On-site

$25 - $27/hr

At BI WORLDWIDE, we are committed to creating belongingness, where D&I is a priority. We invite you ... Manage day-to-day communication with client teams and customers, including meetings and email ...

BI Worldwide

Principal Product Architect

Edina, MN · On-site

At BI WORLDWIDE, we are committed to creating belongingness, where D&I is a priority. We invite you ... Work across product teams including product owners, engineering managers, developers, QA, UX, and ...

BI Worldwide

Principal Product Architect

Edina, MN · Hybrid

At BI WORLDWIDE, we are committed to creating belongingness, where D&I is a priority. We invite you ... Work across product teams including product owners, engineering managers, developers, QA, UX, and ...

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Infographic showing various Account Manager job openings at Bi Worldwide in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 95% Physical, and 5% Hybrid job distribution.

Customer Technology Specialist

BI Worldwide

Edina, MN • On-site

$25 - $27/hr

Full-time

Posted 8 days ago

Job description

At BI WORLDWIDE, we are committed to creating belongingness, where D&I is a priority. We invite you to join us as we continue to expand our culture of inclusivity, collaboration, and authenticity together.
Our Automotive Solutions Group is seeking interest for a Customer Technology Specialist.
The Customer Technology Specialist (CTS) plays a key role in supporting clients through operational excellence, data stewardship, and technology-driven problem solving. This role is ideal for someone who is proactive, analytical, and energized by learning how systems work and improving them over time. Candidates should thrive in a fast-paced environment with shifting priorities and be motivated to deliver high-quality support and insights to both internal teams and external clients.
Key Responsibilities
Customer & Program Support
  • Fulfill customer expectations while building and strengthening client relationships.
  • Serve as a subject matter expert for assigned customer data, internal methodologies, and program processes.
  • Communicate program status, issues, milestones, and changes to internal stakeholders via multiple communication tools.
  • Manage day-to-day communication with client teams and customers, including meetings and email correspondence.

Data Management & Quality Assurance
  • Manage customer program data files, including file transfers, data processing, and documentation.
  • Perform ongoing quality control across program data, reporting, and websites.
  • Conduct verification of data, files, and website components throughout the program lifecycle.
  • Utilize SQL and Excel regularly for ad-hoc reporting, troubleshooting, and addressing client questions related to data or processing issues.

Operational Excellence & Continuous Improvement
  • Implement, document, and maintain standard operating procedures for ongoing programs and processes.
  • Provide recommendations to improve business processes and operational efficiency.
  • Maintain and update program documentation within Confluence.
  • Ensure that interactions, appeals, and exceptions are resolved in accordance with program expectations, escalating when necessary.

Project & Initiative Support
  • Manage multiple initiatives simultaneously while adhering to project timelines.
  • Assist in program setup and launch deliverables as directed by the Customer Technology Manager (CTM) and/or Client Services.
  • Support ad-hoc requests from CTM, Client Services, and internal partners.
  • Team Collaboration & Enablement
  • Train or mentor team members, peers, and customers on tools, processes, or program components.
  • Partner closely with CTM and Client Services teams.

Skills & Capabilities
Technical Skills
  • Beginner to intermediate SQL skills. Oracle SQL Preferred.
  • Intermediate Excel expertise.
  • Experience with content management systems and HTML-based tools (e.g., Strongmail).
  • Experience with query tools and understanding of relational databases.
  • Experience working with Jira and Confluence for ticket management and documentation.
  • Familiarity with Smartsheet and Teams environments.

Professional & Analytical Competencies
  • Excellent verbal and written communication abilities.
  • Ability to work professionally with diverse internal and client stakeholders.
  • Strong analytical, critical thinking, and problem-solving abilities.
  • High level of attention to detail.
  • Excellent organization and time-management skills.

Education & Experience
  • BA/BS degree or 2-year technical degree preferred, or equivalent work experience.

Hourly rate is $25.00 to $27.00. The final salary and offer will be determined by the applicant's background, experience, and skills.
More details about our company benefits can be found at the following link: https://www.biworldwide.com/careers/benefits-page/

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