Operations Team Leader - Contact Center Position Overview: The Team Leader plays a crucial role in guiding and developing our Customer Support Representatives (CSRs) to deliver exceptional service ...

60 Bevmo Operations Team Leader Jobs Hiring Near You
Operations Team Leader - Contact Center Position Overview: The Team Leader plays a crucial role in guiding and developing our Customer Support Representatives (CSRs) to deliver exceptional service ...
Operations Team Leader
$87K - $107K/yr
Operations Team Leader - PET/ IM Reports To: Vertical Integration Manager Location: Various locations across facilities Travel: (Up to 10%) The Operations Team Leader plays a pivotal role in driving ...
Operations Team Leader
$87K - $107K/yr
Operations Team Leader - PET/ IM Reports To: Vertical Integration Manager Location: Various locations across facilities Travel: (Up to 10%) The Operations Team Leader plays a pivotal role in driving ...
Operations Team Leader
Laredo, TX · On-site
Buckland is looking for an Operations Team Leader What you'll be doing This position is responsible for support customer service and delivery activities by coordinating and directing teams tasked ...
Operations Team Leader
Laredo, TX · On-site
Buckland is looking for an Operations Team Leader What you'll be doing This position is responsible for support customer service and delivery activities by coordinating and directing teams tasked ...
Operations - Team Leader
Warren, MI · On-site
TEAM LEADER JOB SUMMARY: The Team Leader is responsible for helping the team achieve their production goals, for improving the efficiency of the production team and ensuring that all aspects of the ...
Operations - Team Leader
Warren, MI · On-site
TEAM LEADER JOB SUMMARY: The Team Leader is responsible for helping the team achieve their production goals, for improving the efficiency of the production team and ensuring that all aspects of the ...
Operations - Team Leader
Warren, MI · On-site
TEAM LEADER JOB SUMMARY: The Team Leader is responsible for helping the team achieve their production goals, for improving the efficiency of the production team and ensuring that all aspects of the ...
Operations - Team Leader
Warren, MI · On-site
TEAM LEADER JOB SUMMARY: The Team Leader is responsible for helping the team achieve their production goals, for improving the efficiency of the production team and ensuring that all aspects of the ...
Operations Team Leader
Cambridge, OH · On-site
Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses - Oral Care, Personal Care, Home ...
Operations Team Leader
Cambridge, OH · On-site
Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses - Oral Care, Personal Care, Home ...
POSITION OVERVIEW As a Manufacturing Operations Team Leader your roles and responsibilities will include: * Optimally managing the lines production activities developing collaborative partnerships ...
POSITION OVERVIEW As a Manufacturing Operations Team Leader your roles and responsibilities will include: * Optimally managing the lines production activities developing collaborative partnerships ...
Fulfillment Operations Team Leader
Traverse City, MI · On-site
$23 - $39.10/hr
The role of a Fulfillment Operations Team Leader can provide you with the skills and experience of: * Guest service fundamentals and experience building a guest-first culture on your team * Retail ...
Fulfillment Operations Team Leader
Traverse City, MI · On-site
$23 - $39.10/hr
The role of a Fulfillment Operations Team Leader can provide you with the skills and experience of: * Guest service fundamentals and experience building a guest-first culture on your team * Retail ...
Operations Team Leader (H)
Kent, WA · On-site
$29.97/hr
As an Operations Team Lead you'll be an integral part of our branch frontline leadership team! Candidates must have highly-developed communication skills and demonstrate strong leadership by leading ...
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Operations Team Leader (H)
Kent, WA · On-site
$29.97/hr
As an Operations Team Lead you'll be an integral part of our branch frontline leadership team! Candidates must have highly-developed communication skills and demonstrate strong leadership by leading ...
Route Operations Team Leader
Chicago, IL · On-site
$30.59/hr
We are currently seeking an Operations Team Leader to join our team. As an Operations Team Lead you'll be an integral part of our branch frontline leadership team! Candidates must have highly ...
Route Operations Team Leader
Chicago, IL · On-site
$30.59/hr
We are currently seeking an Operations Team Leader to join our team. As an Operations Team Lead you'll be an integral part of our branch frontline leadership team! Candidates must have highly ...
Operations Team Leader (H)
Kent, WA · On-site
$29.97/hr
As an Operations Team Lead you'll be an integral part of our branch frontline leadership team! Candidates must have highly-developed communication skills and demonstrate strong leadership by leading ...
Operations Team Leader (H)
Kent, WA · On-site
$29.97/hr
As an Operations Team Lead you'll be an integral part of our branch frontline leadership team! Candidates must have highly-developed communication skills and demonstrate strong leadership by leading ...
Fulfillment Operations Team Leader
Lino Lakes, MN · On-site
$23.75 - $40.40/hr
The role of a Fulfillment Operations Team Leader can provide you with the skills and experience of: * Guest service fundamentals and experience building a guest-first culture on your team * Retail ...
Fulfillment Operations Team Leader
Lino Lakes, MN · On-site
$23.75 - $40.40/hr
The role of a Fulfillment Operations Team Leader can provide you with the skills and experience of: * Guest service fundamentals and experience building a guest-first culture on your team * Retail ...
Fulfillment Operations Team Leader
Gig Harbor, WA · On-site
$25 - $42.50/hr
The role of a Fulfillment Operations Team Leader can provide you with the skills and experience of: * Guest service fundamentals and experience building a guest-first culture on your team * Retail ...
Fulfillment Operations Team Leader
Gig Harbor, WA · On-site
$25 - $42.50/hr
The role of a Fulfillment Operations Team Leader can provide you with the skills and experience of: * Guest service fundamentals and experience building a guest-first culture on your team * Retail ...
Our Cleaning Operations team are now looking for a dedicated and experienced Team Leader to support the cleaning operations in our busy store. You will be working alongside your team, with a safety ...
Our Cleaning Operations team are now looking for a dedicated and experienced Team Leader to support the cleaning operations in our busy store. You will be working alongside your team, with a safety ...
Fulfillment Operations Team Leader
Bonney Lake, WA · On-site
$25.25 - $42.95/hr
The role of a Fulfillment Operations Team Leader can provide you with theskills and experience of: * Guest service fundamentals and experience building a guest-firstculture on your team * Retail ...
Fulfillment Operations Team Leader
Bonney Lake, WA · On-site
$25.25 - $42.95/hr
The role of a Fulfillment Operations Team Leader can provide you with theskills and experience of: * Guest service fundamentals and experience building a guest-firstculture on your team * Retail ...
Fulfillment Operations Team Leader
$25 - $42.50/hr
The role of a Fulfillment Operations Team Leader can provide you with theskills and experience of: * Guest service fundamentals and experience building a guest-firstculture on your team * Retail ...
Fulfillment Operations Team Leader
$25 - $42.50/hr
The role of a Fulfillment Operations Team Leader can provide you with theskills and experience of: * Guest service fundamentals and experience building a guest-firstculture on your team * Retail ...
Fulfillment Operations Team Leader
$22 - $37.40/hr
The role of a Fulfillment Operations Team Leader can provide you with theskills and experience of: * Guest service fundamentals and experience building a guest-firstculture on your team * Retail ...
Fulfillment Operations Team Leader
$22 - $37.40/hr
The role of a Fulfillment Operations Team Leader can provide you with theskills and experience of: * Guest service fundamentals and experience building a guest-firstculture on your team * Retail ...
The Payroll Operations Team Leader position is responsible for providing quality and efficient service to customers through the daily management of a team of employees to include motivating ...
The Payroll Operations Team Leader position is responsible for providing quality and efficient service to customers through the daily management of a team of employees to include motivating ...
Operations Team Leader II
Norwich, NY · On-site
$25.48 - $33.98/hr
Pay Range: $25.48 - $33.98 While reporting to an Operations Supervisor, the Team Leader is responsible for the performance (quality and quantity) and work assigned to a team within the operations ...
Operations Team Leader II
Norwich, NY · On-site
$25.48 - $33.98/hr
Pay Range: $25.48 - $33.98 While reporting to an Operations Supervisor, the Team Leader is responsible for the performance (quality and quantity) and work assigned to a team within the operations ...
Fulfillment Operations Team Leader
$24.75 - $42.05/hr
The role of a Fulfillment Operations Team Leader can provide you with theskills and experience of: * Guest service fundamentals and experience building a guest-firstculture on your team * Retail ...
Fulfillment Operations Team Leader
$24.75 - $42.05/hr
The role of a Fulfillment Operations Team Leader can provide you with theskills and experience of: * Guest service fundamentals and experience building a guest-firstculture on your team * Retail ...
BevMo Jobs Information
Do workers at BevMo! get paid breaks?
45% of people say they don’t get paid breaks.
Based on data from 20 people who took the Breakroom Quiz between January 2025 and April 2026.
Does BevMo! pay people when they’re sick?
46% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 24 people who took the Breakroom Quiz between January 2025 and April 2026.
At BevMo!, are sick days and vacation days separate paid time off?
40% of people say they have to use vacation days when they’re out sick.
Based on data from 10 people who took the Breakroom Quiz between May 2025 and January 2026.
Is the health insurance from BevMo! affordable enough for their workers?
60% of people say the health insurance costs are okay
Based on data from 10 people who took the Breakroom Quiz between May 2025 and January 2026.
Do people get paid time off at BevMo!?
36% of people say they don’t get paid time off.
Based on data from 22 people who took the Breakroom Quiz between May 2025 and April 2026.
How far ahead of time do people find out their work schedule?
- 64% of people with changing schedules find out their shifts one week or less ahead of time.
- 28% of people with changing schedules find out their shifts two weeks ahead of time.
- 4% of people with changing schedules find out their shifts three weeks ahead of time.
- 4% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 25 people who took the Breakroom Quiz between January 2025 and April 2026.
Do workers at BevMo! worry about hours?
56% of people report they worry about getting enough hours.
Based on data from 25 people who took the Breakroom Quiz between January 2025 and April 2026.
Do BevMo! workers get to choose the shifts they work?
38% report that they don’t have enough control over which shifts they work.
Based on data from 24 people who took the Breakroom Quiz between January 2025 and April 2026.
How easy is it for BevMo! workers to change shifts?
39% of people report that it’s hard to change shifts if they need to.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and February 2026.
How easy is it to get time off at BevMo!?
76% of people report it’s hard to get time off.
Based on data from 21 people who took the Breakroom Quiz between January 2025 and April 2026.
Do BevMo! managers change schedules at the last minute?
76% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 25 people who took the Breakroom Quiz between January 2025 and April 2026.
Do jobs at BevMo! spill into time workers aren’t paid for?
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 25 people who took the Breakroom Quiz between January 2025 and April 2026.
How easy is it to take sick days at BevMo!?
48% of people report that it’s hard to take time off if they are sick.
Based on data from 25 people who took the Breakroom Quiz between January 2025 and April 2026.
Do people at BevMo! feel treated with respect by their managers?
76% of people say they’re treated with respect by their managers.
Based on data from 29 people who took the Breakroom Quiz between January 2025 and April 2026.
Do people at BevMo! get to take their breaks without interruption?
68% of people report that they get to take their breaks without interruption.
Based on data from 22 people who took the Breakroom Quiz between January 2025 and April 2026.
Is it stressful to work at BevMo!?
79% of people say they often feel stressed out at work.
Based on data from 28 people who took the Breakroom Quiz between January 2025 and April 2026.
Do people at BevMo! enjoy their jobs?
59% of people report they don’t enjoy their job.
Based on data from 17 people who took the Breakroom Quiz between February 2025 and April 2026.
Do people at BevMo! recommend working with their team?
90% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 29 people who took the Breakroom Quiz between January 2025 and April 2026.
Do people get enough training when they start at BevMo!?
65% of people report they didn’t get enough training when they started working here.
Based on data from 26 people who took the Breakroom Quiz between January 2025 and April 2026.
Do people get support to advance at BevMo!?
In the last year, 72% of people report not being given support to advance their career here.
Based on data from 25 people who took the Breakroom Quiz between January 2025 and April 2026.
Do people think BevMo!’s headquarters understands what’s happening where they work?
96% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 25 people who took the Breakroom Quiz between January 2025 and April 2026.
Do workers feel well informed about how BevMo! is doing?
81% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 27 people who took the Breakroom Quiz between January 2025 and April 2026.
Other
Posted 12 days ago
TELUS Digital rating
7.6
Based on 20 frontline employees who took The Breakroom Quiz
92nd of 204 rated it services
Job description
Operations Team Leader - Contact Center
Position Overview:
The Team Leader plays a crucial role in guiding and developing our Customer Support Representatives (CSRs) to deliver exceptional service for one of the world's leading tax preparation services. This role requires a unique blend of leadership skills, operational excellence, and emotional intelligence to drive team performance while fostering individual growth.
The Team Leader role will provide direction and guidance to a team of Customer Support Representatives to ensure consistent achievement of key performance metrics. Ensure all transactions are handled professionally, and with efficient resolution. Achieve, measure, report and communicate goal attainment for assigned team. Ensure accurate and timely communication of issues to the Operations Manager. Coach, mentor, and develop agent team for skills expansion and promotional opportunities.
Distinguishing Characteristics:
A successful Team Leader stands out through their exceptional ability to blend emotional intelligence with operational excellence. They demonstrate a unique combination of resilience and adaptability, effectively navigating their teams through high-pressure situations while maintaining objectivity and a positive environment. What truly sets them apart is their talent for translating strategic objectives into actionable goals while simultaneously developing their team members' capabilities. They excel in situational leadership, knowing precisely when to coach, when to direct, and when to empower their team. Their success stems from their ability to maintain unwavering composure under pressure, make data-informed decisions, and foster an inclusive atmosphere where both individual growth and team performance flourish. Above all, they serve as a bridge between strategic vision and day-to-day execution, consistently delivering results while building trust and maintaining the delicate balance between people development and operational demands.
Specific Responsibilities May Include:
- Supervise agent personnel including: hiring, monitoring, and evaluating performance, and initiating corrective or disciplinary actions
- Ensure adherence to all TELUS and Nevada State labor policies
- Track and measure individual and team productivity and quality results
- Drive improvements in overall service levels, transactional efficiencies & cost management
- Provide assistance and/or on-the-job training
- Analyze, summarize, and/or review data; report findings, interpret results and/or make recommendations
- Ensure adherence to TELUS ePerformance policy
- Manage and motivate staff to meet performance goals
- Complete performance evaluations for staff and recommend increases or advancement
- Perform other duties as assigned
Required Experience, Skills & Competencies:
Professional Qualifications
- 2+ years of leadership experience managing people in service delivery environments
- High School Diploma or equivalent
- Flexibility to work various schedules in a 24/7 environment
- Ability to successfully complete a background check and employment verification
- Onsite position in Las Vegas
Leadership & Management Skills
- Strategic team oversight with effective workforce optimization and resource allocation
- Expert conflict resolution and team dynamics management
- Ability to translate strategy into actionable team objectives and drive deadline-oriented deliverables
- Advanced coaching capabilities for team growth and development
- Situational leadership adaptability
- Ability to execute inbound programs to ensure service levels and financial objectives are met
Communication & Interpersonal Skills
- Excellent presentation, verbal, and written communication skills across all organizational levels
- Strong interpersonal skills with ability to deliver constructive feedback professionally
- Ability to present ideas, concepts, and concerns in a well-thought-out and positive manner
Analytical & Problem-Solving Skills
- Strong critical thinking and analytical skills with solution-driven approach
- Data-driven performance tracking and analysis
- Ability to balance strategic thinking with practical problem-solving
Personal Attributes
- Strong emotional intelligence and resilience, with ability to coach these skills in others
- Sound stress-management skills with ability to maintain composure under pressure
- Exceptional organizational skills, attention to detail, and time management
- Ability to perform duties objectively and maintain confidentiality
- Self-motivated with initiative to pursue continuous improvement
- Adaptability to change and comfort in ambiguous environments
- Demonstrates accountability while maintaining a positive outlook
- Ability to work independently in a dynamic, fast-paced atmosphere
Technical Skills
- Strong proficiency in MS Office Suite (Windows, Word, Excel, Outlook)
Preferred Experience, Skills & Competencies:
- Knowledge of call center operations
What TELUS Digital employees say
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