31 Betterup Customer Service Manager Jobs Hiring Near You

Let's face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.

We do. We can't cram it all in here, but you'll start noticing it from the first interview.

Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you've ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters.

This makes for a remarkably focused and fulfilling work experience. Frankly, it's not for everyone. But for people with fire in their belly, it's a game-changing, career-defining, soul-lifting move.

Hybrid Work Policy & Hub Locations
BetterUp is a hybrid company that values in-person collaboration. Our US hub locations include: Austin, TX; New York City, NY; San Francisco, CA; and the Arlington, VA.

• Hybrid Expectation: You will be expected to work from your local office at least 2 days per week (or 8 days per month) and should be able to realistically commit to this structure before applying. This hybrid role will require travel up to 25% of the time for client engagements.

• If you are not located near a hub: You will work as a fully remote employee. This remote role will require travel up to 40% of the time for client engagements and internal BetterUp purposes.

This role is open to candidates across the US. Please review the above carefully and ensure the applicable model works for your situation before applying.

Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture.

If that sounds exciting-and the job description below feels like a fit-we really should start talking.

BetterUp's most strategic enterprise opportunities don't just need a great Solutions Engineer - they need someone whose reputation precedes them. As Principal Solutions Engineer, you'll be a trusted advisor to our executive leadership team, the single-threaded owner of platform-defining engagements, and a recognized technical voice in enterprise HR Tech that opens doors before a deal ever begins.

This role exists at the intersection of SE excellence, executive influence, and external credibility. You'll define how BetterUp is perceived by technical buyers across the market - not just in individual accounts. And you'll set the long-term technical vision for the SE function itself.

Note: The Principal Solutions Engineer title requires pre-approval from the SE Director and a Co-Founder. The substantive bar - a proprietary external network of CIO, CISO, and CFO-level relationships that cannot be built internally - is the reason this approval exists

• Serve as single-threaded owner for BetterUp's most complex, platform-defining engagements - Fortune 100 deployments, government, multi-region rollouts, and deals where the primary buyer is not HR

• Operate as a trusted advisor to the ELT (CEO, CRO, CPO, CTO) on platform strategy, integration roadmap, and the long-term design of the SE function

• Bring a proprietary external network into BetterUp - CIO, CISO, and CFO-level relationships that exist before a deal starts and persist after it closes, accelerating enterprise pipeline in ways no internal team member can replicate

• Define BetterUp's integration and security narrative at the industry level - shaping how technical buyers across the market perceive the platform, not just individual accounts

• Advise the ELT on enterprise buyer trends, shifts in IT buying behavior, and how BetterUp's platform and GTM motion should evolve in response

• Serve as single-threaded owner for key company-wide initiatives - scaled SE coverage models, platform integration roadmap, AI-driven SE tooling - mobilizing Product, Engineering, GTM, and Implementation to execute

• Establish BetterUp as a thought leader in enterprise Solutions Engineering through external speaking, writing, and industry presence

• Mentor leaders across the SE function and GTM organization; serve as a talent magnet that raises the bar for who wants to work here

• 15+ years in Solutions Engineering, Pre-Sales, or Technical Consulting, including experience building or leading SE functions at high-growth enterprise SaaS companies

• An external reputation in enterprise SE or HR Tech - recognized by peers, referenced by customers, and credible at the CIO/CISO/CFO level before a deal begins

• A rolodex of C-suite and VP Engineering relationships across enterprise HR Tech that you can bring to BetterUp and activate on behalf of strategic deals

• Proven ability to advise executive leadership (CEO, CRO, CPO) on platform strategy, GTM motion, and SE function design

• Deep expertise across HRIS, LMS, SSO, API integration ecosystems, and enterprise compliance frameworks - advising at the architecture and strategy level

• Track record of owning and closing the most complex enterprise deals: Fortune 100, government, multi-region, multi-stakeholder, long-cycle commitments

• Experience building or significantly maturing an SE function - not just contributing to one

• Demonstrated thought leadership: external speaking, published writing, or recognized influence on how enterprise SE practice evolves in your market

AI at BetterUp

Our team thrives at the intersection of human expertise and AI capability. As an AI-forward company, adaptation and continuous learning are part of our daily work. We're looking for teammates who are excited to evolve alongside technology - people who experiment boldly, share their discoveries openly, and help define best practices for AI-augmented work. These professionals thoughtfully integrate AI into their work to deliver exceptional results while maintaining the human judgment and creativity that drives real innovation. During our interview process, you'll have opportunities to showcase how you harness AI to learn, iterate, and amplify your impact.

Benefits:

At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community.

• Access to BetterUp coaching; one for you and one for a friend or family member

• A competitive compensation plan with opportunity for advancement

• Medical, dental and vision insurance

• Flexible paid time off

• Per year:

  • All federal/statutory holidays observed

  • 4 BetterUp Inner Work days (https://www.betterup.co/inner-work)

  • 5 Volunteer Days to give back

  • Learning and Development stipend

  • Company wide Summer & Winter breaks

• Year-round charitable contribution of your choice on behalf of BetterUp

• 401(k) self contribution

We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don't hesitate to reach out - we encourage everyone interested in joining us to apply.

BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At BetterUp, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, residence location, as well as market indicators. The range below is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future.

The base salary range for this role is as follows:
$198,800 - $248,500 + commission: New York City, San Francisco and Seattle
$178,920 - $223,650 + commission: All other locations

We value your privacy. Your personal data will be processed in accordance with our Privacy Policy. If you have any questions about the privacy of your personal data or your rights with regards to your personal data, please reach out to support@betterup.co

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