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60 Backbone Technical Support Specialist Jobs Hiring Near You

Nextech

Technical Support Specialist

Memphis, TN

Technical Support Specialist (Desktop Support) Location: Memphis, TN (Onsite Monday-Friday) Overview We are seeking a Technical Support Specialist to provide Tier 1 and Tier 2 desktop support within ...

LENSAR, Inc.

Technical Support Specialist

Orlando, FL · On-site

POSITION SUMMARY The Technical Support Specialist (TSS) is responsible for providing phone and technical support for the field personnel and external customers, service requirements for new products ...

Keenfinity

Technical Support Specialist

Burnsville, MN

$28.33 - $33.65/hr

ElectroVoice Dynacord is seeking a customerfocused Technical Support Specialist to provide frontline technical support for professional audio products across the Americas. This position serves as the ...

New

AutoStore

Technical Support Specialist

Salem, NH · On-site

As a Technical Support Specialist, your key role is to provide technical assistance and support to our partners. You'll be the expert they rely on for troubleshooting and resolving any issues they ...

AutoStore

Technical Support Specialist

Salem, NH · On-site

As a Technical Support Specialist, your key role is to provide technical assistance and support to our partners. You'll be the expert they rely on for troubleshooting and resolving any issues they ...

Winxnet

Technical Support Specialist

Portland, ME · On-site

Technical Support Specialist Winxnet is a vibrant, growing and fast paced IT consulting firm. We are seeking a candidate to join our support team. If you have technical experience, a positive can-do ...

Winxnet

Technical Support Specialist

Portland, ME · On-site

Technical Support Specialist Winxnet is a vibrant, growing and fast paced IT consulting firm. We are seeking a candidate to join our support team. If you have technical experience, a positive can-do ...

Pavago

Technical Support Specialist

S. Business Hours About the Role At Pavago, one of our clients is hiring a Tech Support Specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware ...

parcelLab

Technical Support Specialist

Boston, MA · On-site +1

Technical Support Specialist About the job At parcelLab, we're reshaping how the world's leading brands manage the post-purchase experience. Our Post-Purchase Customer Experience platform helps ...

Wholesale Distributor - Broward County

Be Seen First

Technical Support Specialist

Fort Lauderdale, FL · On-site

$24 - $26/hr

Position Summary The Technical Support Specialist is responsible for providing technical support and troubleshooting assistance related to the company's electrical, electronic, mechanical, and ...

Fortinet

Technical Support Specialist

Atlanta, GA · On-site

Fortinet is looking for an experienced technical support Specialist to join our Atlanta, GA office to provide exceptional customer service and technical help for our loyal customers. The candidate ...

Wholesale Distributor - Broward County

Be Seen First

Technical Support Specialist

Fort Lauderdale, FL · On-site

$24 - $26/hr

Position Summary The Technical Support Specialist is responsible for providing technical support and troubleshooting assistance related to the company's electrical, electronic, mechanical, and ...

Vecna

Technical Support Specialist

Burlington, MA

Technical Support Specialist Description: Vecna seeks passionate, service and solution-oriented people to help build out our technical support team. You will work with technology and products that ...

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Technical Support Specialist

Nextech

Memphis, TN

Contractor

Posted 23 days ago

Job description

Technical Support Specialist (Desktop Support)

Location: Memphis, TN (Onsite Monday-Friday)

Overview

We are seeking a Technical Support Specialist to provide Tier 1 and Tier 2 desktop support within a large enterprise environment. This role is ideal for someone who enjoys solving technical problems, working directly with end users, and delivering outstanding customer service.

The successful candidate will support Windows and macOS workstations, Microsoft 365, endpoint management technologies, mobile devices, and a wide variety of desktop hardware. This position offers the opportunity to work in a collaborative IT environment supporting day-to-day operations while participating in enterprise technology initiatives.

Key Responsibilities

  • Provide Tier 1 and Tier 2 technical support for desktop hardware, software, and endpoint devices.

  • Troubleshoot and resolve issues involving Windows and macOS computers, Microsoft 365 applications, printers, mobile devices, and desktop peripherals.

  • Deploy, image, configure, and maintain desktops, laptops, mobile devices, and related endpoint hardware.

  • Administer and support Microsoft Entra ID and Microsoft Intune for endpoint management.

  • Configure, support, and troubleshoot macOS devices, iPhones, iPads, and mobile applications.

  • Install, configure, and maintain network and local printers and related peripherals.

  • Collaborate with infrastructure and engineering teams to resolve complex technical issues.

  • Maintain accurate inventory records for computers, monitors, mobile devices, printers, and other IT assets.

  • Support workstation deployments, hardware refresh projects, office moves, and new employee technology setups.

  • Participate in departmental technology initiatives and special IT projects.

  • Deliver exceptional customer service while communicating effectively with both technical and non-technical users.

Required Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or a related technical field, relevant technical certifications, or at least three years of enterprise desktop support or service desk experience.

  • Experience supporting Microsoft Windows and Apple environments.

  • Strong knowledge of Microsoft Entra ID (Azure Active Directory) and Microsoft Intune.

  • Experience supporting Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, and Teams.

  • Experience supporting desktop imaging, device deployment, and endpoint configuration.

  • Strong troubleshooting skills involving desktop and laptop hardware, operating systems, printers, and peripherals.

  • Experience supporting Apple macOS, iPhone, and iPad devices.

  • Excellent analytical, problem-solving, and communication skills.

  • Outstanding customer service and interpersonal abilities.

  • Ability to prioritize multiple support requests in a fast-paced environment.

  • Valid driver's license.

Preferred Qualifications

  • Experience supporting medium to large enterprise environments.

  • Experience with endpoint lifecycle management, hardware deployment, and IT asset management.

  • Familiarity with enterprise endpoint security and device management best practices.

How to Apply

If you're passionate about delivering exceptional technical support and enjoy working directly with end users in an enterprise environment, we'd love to hear from you. Submit your current resume for confidential consideration. Qualified candidates will be contacted to discuss the opportunity in greater detail.