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60 Backbone Technical Support Specialist Jobs Hiring Near You

Fortinet

Technical Support Specialist

Burnaby, BC · On-site

CA$86K - CA$106K/yr

You would act as the Technical Support Specialist for Burnaby TAC Team to provide exceptional customer service and technical help for our loyal customers. The Support Specialist is an escalation ...

TIER4 GROUP

Technical Support Specialist

Franklin, WI · On-site

Technical Support Specialist Location: Franklin, WI (Onsite/Hybrid) Duration: 18-month contract Perks: Competitive rates, benefits, free daily lunches onsite, and an excellent opportunity to join a ...

Collabera

Technical Support Specialist

Chandler, AZ · On-site

Technical Support Specialist Location: Chandler,AZ / Addison,TX / Hopewell,NJ Work Arrangement: 4 day in office with 1 day WFH Client Industry: Banking Duration: 12 -18 months Contract Schedule:

Epitec

Technical Support Specialist

Augusta, ME · On-site

$34/hr

Job #106127 CMS Technical Support Specialist Location: Augusta, ME (Home Base) Work Model: 100% Onsite with Extensive Statewide Travel Employment Type: W2 Contract Compensation: Up to $34 per hour ...

Fortinet, Inc.

Technical Support Specialist

Burnaby, BC

CA$86K - CA$106K/yr

You would act as the Technical Support Specialist for Burnaby TAC Team to provide exceptional customer service and technical help for our loyal customers. The Support Specialist is an escalation ...

LENSAR, Inc.

Technical Support Specialist

Orlando, FL · On-site

POSITION SUMMARY The Technical Support Specialist (TSS) is responsible for providing phone and technical support for the field personnel and external customers, service requirements for new products ...

Saalex

$45K - $85K/yr

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on ...

Saalex

$45K - $85K/yr

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on ...

Saalex

Technical Support Specialist

San Diego, CA · On-site

$45K - $85K/yr

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on ...

Saalex

Technical Support Specialist

San Diego, CA · On-site

$45K - $85K/yr

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on ...

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Technical Support Specialist

OverDrive, Inc.

Cleveland, OH • Hybrid

Full-time

Posted 29 days ago

Job description

Alternative Work Schedule - Sunday to Thursday
This position will require you to be in Cleveland, OH 
We are in a hybrid schedule, 2 days on campus and 3 days WFH

The Technical Support Specialist's responsibilities include supporting end users and partners for OverDrive products and services. This role responds to and resolves questions and issues related to OverDrive's apps, websites, and supporting services. Technical Support Specialists utilize a support management system to facilitate resolution to issues. This position frequently collaborates with other teams to troubleshoot issues, perform testing, and provide other assistance as needed.

Responsibilities:

  • Provide email support to end users and partners through a support queue, including occasional remote PC support for troubleshooting. Assist end users via phone when assigned.
  • Work with the Content Services teams to report, test, and correct content file issues.
  • Proactively troubleshoot authentication issues, in collaboration with Integration Specialists and library technical contacts to resolve issues.
  • Escalate issues as appropriate to Product Management, Development, IT, and other Partner Services teams.
  • Relay feedback learned from interaction with end users and/or library staff through Slack channels, discussions, and Product Opportunities.
  • Document new or revised troubleshooting steps and responses as Knowledge/Help articles for use by the Technical Support team.
  • Support standard cases and escalate complex issues to higher-level specialists.
  • Demonstrate ownership of assigned cases and ensure timely resolution. 

Requirements:

  • Bachelor’s Degree or equivalent experience. 
  • 0-3 years’ of related experience.
  • Customer service experience, preferably in a technical environment.
  • Effective communication skills with end users, partners, and team members.
  • Ability to communicate technical processes verbally and in writing.
  • Detail oriented with strong technical aptitude.
  • Problem solving skills.
  • Excellent computer proficiency, including Microsoft Office Suite.
  • Ability to speak and / or write in multiple languages preferred.
  • Knowledge of books and / or mobile devices preferred.
  • Ability to manage time effectively and prioritize tasks.
  • Willingness to learn and adapt to new technologies and processes.

What’s Next:

As you’ve probably guessed, OverDrive is a place that values individuality and variety. We don’t want you to be like everyone else, we don’t even want you to be like us—we want you to be like you! So, if you're interested in joining the OverDrive team, apply below and tell us what inspires you about OverDrive and why you think you are perfect for our team.

OverDrive values diversity and is proud to be an equal opportunity employer.

#LI-DNI