6 Atlantic Media Customer Success Manager Jobs Hiring Near You

Responsibilities

• Own the monetization roadmap, developing new ways to help our Growth team increase subscriptions and our Advertising team grow revenue.
• Improve the subscriber journey - from acquisition and checkout through retention, reactivation, and account management.
• Build products that improve ad performance, including yield, viewability, audience monetization, and operational quality across web and app.
• Turn customer needs, business opportunities, data, and market changes into clear priorities and creative product solutions.
• Partner with Engineering, Design, Growth, Advertising, Data, Finance, Legal, and Operations to take products from discovery through launch and iteration.
• Define success metrics, run experiments, and use results to guide the roadmap.
• Strengthen the flexibility, scalability, and reliability of our monetization systems.
• Use AI tools to accelerate research, analysis, documentation, and product development.

Qualifications

• Passion for the future of high-quality, independent journalism.
• Significant product management experience in subscriptions, advertising monetization, revenue systems, marketplaces, or another analytically complex domain.
• Strong product judgment, with the ability to balance revenue goals, user experience, technical constraints, and operational realities.
• Experience leading cross-functional product work with multiple stakeholders and dependencies.
• Ability to interpret data, identify patterns, and translate insights into actionable product recommendations.
• Strong organizational skills and attention to detail, with the ability to manage several workstreams at once.
• Clear written and verbal communication skills and a collaborative working style.
• Comfort working in fast-moving environments and approaching ambiguous problems with curiosity, initiative, and creativity.

Preferred Qualifications

• Experience in digital publishing, media, subscriptions, advertising, or another content-driven business.
• Familiarity with subscription lifecycle product work such as checkout, pricing, retention, payments, or reactivation.
• Familiarity with advertising product domains such as ad serving, targeting, consent, measurement, yield, or monetization operations.
• Experience with experimentation, KPI-driven product development, and platform or operational product management.
• Comfort working across platforms, systems, APIs, workflows, and integrations that support monetization execution.
• Strong technical fluency and comfort working in tools and systems that support testing, QA, reporting, and operational delivery.
• Resourceful and self-directed, with the ability to troubleshoot issues, learn new systems quickly, and independently move complex work forward.

This position is based in New York City or Washington, D.C.

Salary minimum: $115,000 ; Salary maximum: $175,000

This is a Guild position.

About The Atlantic:

The Atlantic has, for more than 160 years, advanced ideas that matter and sparked global conversation on the most important issues of our time. We aim to bring clarity and original thinking to questions of consequence, on topics ranging from politics, the economy, and global affairs to technology, science, and culture. As the third-longest-running magazine in America, we find ourselves at a remarkable moment: one of both continuation and transformation, of upholding our legacy while continuously reinventing ourselves for the future.

___________ The Atlantic Monthly Group LLC ("The Atlantic") is an Equal Opportunity Employer. The Atlantic is committed to diversity and encourages members of traditionally underrepresented communities to apply, including women, LGBTQ people, people of color, and people with disabilities. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.

Job offers to work at The Atlantic are contingent upon the candidate's successful completion of reference checks and compliance with The Atlantic's COVID-19 vaccination policy.

The Atlantic requires all employees to be vaccinated against COVID-19, including subsequent boosters, and submit proof of vaccination status. Employees who cannot receive the vaccine because of a disability/medical contraindication or sincerely-held religious belief may request an accommodation (e.g., an exemption) to this requirement.

At The Atlantic, our Work Experience is the combination of everything that's unique about us: our culture, our core values, our commitment to advancing ideas that matter and sparking global conversation, but most importantly, it's our people.

Our employees are generous, hardworking, curious, trustworthy, humble, and truthful. They live for opportunities to collaborate and make a difference.

The Atlantic looks for three "pillar gifts" in you, and everyone else. In all of us, these are more aspirational than actual, but they are central in our intentions.

SPIRIT OF GENEROSITY

The Atlantic seeks in its ranks a spirit of generosity - a natural disposition in each colleague toward service and selfless conduct.

FORCE OF IDEAS

At the center of The Atlantic is a belief in the power of ideas. Our highest work is bringing rigor, insight, and honesty to their examination. We endeavor to cultivate new ideas, challenge existing ones, and seek out those that otherwise might go unheard. We do this because ideas have consequences - the power to shape our lives, our work, and the world around us.

SENSE OF BELONGING

The Atlantic was founded in 1857 as a home for intellectual debate, but also in opposition to the great moral injustice of its time. More than a century and a half later, we continue to believe our purpose is larger than ourselves. At its best, our culture reflects this calling. It is characterized by goodwill and a deep sense of mutual concern. Our goal is not consensus - on the contrary, our best work may be born of spirited exchange and a diversity of views. What brings us together is a commitment to the mission of the Atlantic, to our readers, and to one another.

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