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Ascensus
Ascensus

60 Ascensus Customer Service Representative Jobs Hiring Near You

ASCENSUS

Account Services Representative

Tampa, FL · Remote

$18.75 - $19/hr

Ascensus is the leading independent technology and service platform powering savings plans across ... Regular, reliable and punctual attendance Requirements: * 1+ years of customer service experience ...

ASCENSUS

Account Services Representative

Boston, MA · Remote

$18.75 - $19/hr

Ascensus is the leading independent technology and service platform powering savings plans across ... Regular, reliable and punctual attendance Requirements: * 1+ years of customer service experience ...

ASCENSUS

Account Services Representative

Dallas, TX · Remote

$18.75 - $19/hr

Ascensus is the leading independent technology and service platform powering savings plans across ... Regular, reliable and punctual attendance Requirements: * 1+ years of customer service experience ...

ASCENSUS

Account Services Representative

Dresher, PA · Remote

$18.75 - $19/hr

Ascensus is the leading independent technology and service platform powering savings plans across ... Regular, reliable and punctual attendance Requirements: * 1+ years of customer service experience ...

ASCENSUS

Account Services Representative

Philadelphia, PA · Remote

$18.75 - $19/hr

Ascensus is the leading independent technology and service platform powering savings plans across ... Regular, reliable and punctual attendance Requirements: * 1+ years of customer service experience ...

ASCENSUS

Account Services Representative

Charlotte, NC · Remote

$18.75 - $19/hr

Ascensus is the leading independent technology and service platform powering savings plans across ... Regular, reliable and punctual attendance Requirements: * 1+ years of customer service experience ...

ASCENSUS

MEP/PEP Client Service Manager

Chicago, IL

$60/hr

Ascensus is the leading independent technology and service platform powering savings plans across ... Provides client support and customer service for daily client inquiries through both verbal and ...

ASCENSUS

MEP/PEP Client Service Manager

Newark, NJ

$60/hr

Ascensus is the leading independent technology and service platform powering savings plans across ... Provides client support and customer service for daily client inquiries through both verbal and ...

ASCENSUS

MEP/PEP Client Service Manager

Dallas, TX

$60/hr

Ascensus is the leading independent technology and service platform powering savings plans across ... Provides client support and customer service for daily client inquiries through both verbal and ...

ASCENSUS

MEP/PEP Client Service Manager

Charlotte, NC

$60/hr

Ascensus is the leading independent technology and service platform powering savings plans across ... Provides client support and customer service for daily client inquiries through both verbal and ...

ASCENSUS

MEP/PEP Client Service Manager

Atlanta, GA

$60/hr

Ascensus is the leading independent technology and service platform powering savings plans across ... Provides client support and customer service for daily client inquiries through both verbal and ...

Ascensus

IRA Customer Service Specialist II

Las Vegas, NV

$16.25 - $21.50/hr

Provident Trust Group, an Ascensus company, is a self-directed administrator and passive custodian ... The IRA Customer Service Specialist II position is responsible for delivering exceptional customer ...

ASCENSUS

IRA Customer Service Specialist II

Dresher, PA

$16.50 - $21.75/hr

Provident Trust Group, an Ascensus company, is a self-directed administrator and passive custodian ... The IRA Customer Service Specialist II position is responsible for delivering exceptional customer ...

ASCENSUS

Bilingual Call Center Representative

Dallas, TX · Remote

$19/hr

Ascensus is the leading independent technology and service platform powering savings plans across ... The associate provides excellent customer service through phone calls, emails and/or online chat ...

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Ascensus Jobs Information

What is it like to work at Ascensus?

Ascensus is a company that values collaboration and innovation, fostering a dynamic work environment where employees can contribute to the growth and success of the organization.

As a leading provider of retirement and college savings solutions, Ascensus operates with a mission-driven approach, offering a range of products and services that support the financial well-being of individuals and families. The company's team structure is designed to promote open communication and knowledge sharing, with various departments working together to deliver exceptional customer experiences.

Working at Ascensus may appeal to individuals who are passionate about making a positive impact on people's lives through financial services, as the company offers opportunities for professional growth and development in a supportive and inclusive work environment.

What makes Ascensus an attractive place to work?

Ascensus is a leading provider of retirement plan services, serving over 7 million plan participants and offering a comprehensive suite of solutions for employers and financial institutions. The company fosters a collaborative and innovative work environment, with opportunities for professional growth and development through training programs, mentorship, and cross-functional projects. By joining Ascensus, individuals can contribute to the company's mission of helping people achieve financial well-being and gain valuable experience in the retirement services industry.

Do workers at Ascensus get paid breaks?

Yes. Most people get paid breaks.
79% of people say they get paid breaks.
Based on data from 24 people who took the Breakroom Quiz between November 2024 and July 2026.

Does Ascensus pay people when they’re sick?

Yes. Most people get paid when they’re sick.
89% of people say they would get paid if they were sick but scheduled to work.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and July 2026.

At Ascensus, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
90% of people say they have to use vacation days when they’re out sick.
Based on data from 21 people who took the Breakroom Quiz between June 2025 and July 2026.

Is the health insurance from Ascensus affordable enough for their workers?

Most people say the health insurance costs are okay.
92% of people say the health insurance costs are okay
Based on data from 25 people who took the Breakroom Quiz between March 2025 and July 2026.

Do people get paid time off at Ascensus?

Most people get paid time off work.
95% of people say they get paid time off.
Based on data from 22 people who took the Breakroom Quiz between June 2025 and July 2026.

Do workers at Ascensus worry about hours?

Most people don’t worry about getting enough hours.
94% of people report they don’t worry about getting enough hours.
Based on data from 16 people who took the Breakroom Quiz between November 2024 and August 2025.

Do Ascensus workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
42% report that they don’t have enough control over which shifts they work.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and August 2025.

How easy is it for Ascensus workers to change shifts?

Most people find it easy to change shifts.
67% of people report that it’s easy to change shifts if they need to.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and August 2025.

How easy is it to get time off at Ascensus?

Most people find it easy to get time off.
91% of people report it’s easy to get time off.
Based on data from 34 people who took the Breakroom Quiz between November 2024 and July 2026.

Do Ascensus managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 18 people who took the Breakroom Quiz between November 2024 and August 2025.

Do jobs at Ascensus spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
18% of people report that their job takes up time that they don’t get paid for.
Based on data from 17 people who took the Breakroom Quiz between November 2024 and August 2025.

How easy is it to take sick days at Ascensus?

Most people find it easy to take sick days.
89% of people report that it’s easy to take time off if they are sick.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and July 2026.

Is working at Ascensus good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
93% of people who care for a child or other relative report this is a good place to work.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Ascensus feel treated with respect by their managers?

Most people feel treated with respect by their managers.
80% of people say they’re treated with respect by their managers.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Ascensus get to take their breaks without interruption?

Most people get breaks without interruption.
74% of people report that they get to take their breaks without interruption.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and July 2026.

Is it stressful to work at Ascensus?

Most people feel stressed out here.
76% of people say they often feel stressed out at work.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people at Ascensus enjoy their jobs?

Only some people enjoy their job.
39% of people report they don’t enjoy their job.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people at Ascensus recommend working with their team?

Only some people recommend working with their team.
51% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people get enough training when they start at Ascensus?

Some people didn’t get enough training when they started.
44% of people report they didn’t get enough training when they started working here.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people get support to advance at Ascensus?

Only some people are given support to advance their career here.
In the last year, 39% of people report not being given support to advance their career here.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people think Ascensus’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
90% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and April 2026.

Do workers feel well informed about how Ascensus is doing?

Most people feel well informed about how the company is doing.
75% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 32 people who took the Breakroom Quiz between November 2024 and June 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Ascensus?
What are the most popular categories at Ascensus?
Infographic showing various Customer Service Representative job openings at Ascensus in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 67% Physical, 5% Hybrid, and 28% Remote job distribution.
Account Services Representative

Account Services Representative

ASCENSUS

Tampa, FL • Remote

$18.75 - $19/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 9 days ago

Ascensus rating

8.2

Company rating: 8.2 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

44th of 150 rated financial services

Job description

Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.

JOB SUMMARY:

Assists Client Service Managers in providing best of class service to our clients. Selects vested benefits, reconciles trust assets including participant loans and contributions, assists Plan Sponsors with standard requests, resolves internal intra- departmental requests and manages reoccurring projects.

ESSENTIAL FUNCTIONS:

  • Provides assistance to clients through a number of channels including phone, letters and emails to quickly resolve the request
  • Generates and delivers reports to clients
  • Coordinates transactions with internal departments and tracks through completion
  • Prioritizes tasks based on the urgency of the request
  • Delivers efficient and rapid resolution in the most effective way possible
  • Effectively utilizes and navigates internal resources to arrive at the right solution for the client
  • (e.g. computer systems, online resources and client service relationships)
  • Completes special projects as needed
  • Assists team with duties and tasks as needed
  • Multi-tasks and works in a fast-paced environment
  • Builds internal relationships and communicates effectively
  • Regular, reliable and punctual attendance

Requirements:

  • 1+ years of customer service experience, preferably in the financial services or benefits industry, or experience with defined contributions and benefit plans
  • Advanced Excel experience
  • 4 year college degree

PROFICIENCIES:

  • Client Service
  • Proactive
  • Resourceful
  • Written and Verbal Communication skills
  • Time Management
  • Critical Thinking
  • Organizational Skills
  • Attention to Detail
  • Accuracy
  • Team Player

The national average salary range for this role is $18.75-$19.00 an hour, exclusive of any bonuses and benefits.This base salary range represents the low and high end of the salary range for this position. Actual salary offered will vary and may be above or below the range based on various factors including but not limited to location, experience, performance, and internal pay alignment. We do not anticipate that candidates hired will begin at the top of the range however, from time to time, it may occur on a case-by-case basis. Other rewards and benefits may include: 401(k) match, Medical, Dental, Vision, Paid-Time-Off, etc. For more information, please visitcareers.ascensus.com/#Benefits.

We are proud to be an Equal Opportunity Employer

Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.

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