60 Arup Laboratories Customer Service Representative Jobs Hiring Near You

Schedule:
Tuesday, Thursday, Alternating Weekends
2:00 PM - 9:30 PM
Training Schedule:
Monday - Friday
12:00 PM - 8:30 PM
Department: Inpatient Phlebotomy - 421
COVID and flu vaccination OR medical or religious exemption are required prior to starting this position
Primary Purpose:
Works under general supervision to ensure proper patient identification, specimen collection, handling, delivery, and specimen preparation for laboratory testing. Performs high quality routine and advanced venipuncture and other specimen collection procedures. Performs select laboratory bedside (point of care) testing. Maintains open and accurate communications pertaining to laboratory services with health care providers and patients. The position includes such function as matching patient information, data entry, aliquoting, scanning documents, and assist in handling complex issues that arise in the Phlebotomy department.
About ARUP:
ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology. Based in Salt Lake City, Utah.
ARUP proudly hires top talent to create a work environment of diversity, professional growth and continuous development. Our workforce is committed to the important service we provide to over one million patients each month. We always strive for excellence and have a strong desire to have involvement with the advances in medicine and the role laboratory services plays within each patient's life. We never forget that there is a patient behind every specimen we receive.
We are looking for individuals who want to contribute to ARUP's culture of accountability, integrity, service, and excellence. Consider joining our dynamic team.
Essential Functions:
Performs routine and advanced venipuncture, capillary, and urine collections according to department standards, in a variety of locations, by
collecting high quality specimens in a timely manner, using established phlebotomy techniques
accurately labeling and properly handling specimens
promptly delivering specimens to the clinical laboratory and/or testing section
performing computerized clerical duties necessary to document accurate specimen collection, audit, update, and retrieve data
Performs neonatal and pediatric phlebotomy as assigned.
Performs laboratory bedside (point of care) testing
Immediately processes specimens as they become available.
Ensure proper patient identification on both laboratory paperwork/labels and specimens
Properly document specimen receipt
Order all tests indicated on the laboratory paperwork or process all orders from interface clients
Properly comment any additional information
Identify issues and document appropriately
Labels specimens and paperwork appropriately.
Properly handles ambient, refrigerated, and frozen specimens
Properly labels paperwork and accompanying samples
Prepares specimens for delivery.
Complete the proper aliquoting of specimens, ensuring proper labeling
Properly operate centrifuges
Deliver specimens to appropriate testing destinations
Prepare specimens for delivery by creating STLs (Specimen Transfer Lists) and packaging according to specimen temperature
Properly prepare study and research specimens for delivery to other ARUP laboratories or for shipping
Maintains an organized, clean, and well-stocked work area/phlebotomy tray. Properly disposes of contaminated materials, and observes all established safety policies.
Maintains consideration and courtesy toward patients, healthcare providers, and clients, as well as an atmosphere and environment that respects the patient's dignity and protects their privacy and confidentiality.
Maintains ethical standards in the performance of testing and observes principles of data security.
Understands, willingly accepts, and performs assignments from the Phlebotomy Lead, Phlebotomy Supervisor, Group Manager or designee, and is supportive of those in authority.
Develops and maintains knowledge of the ARUP and UH department facilities, policies, procedures, and processes. Promptly notifies immediate superiors of exceptions and/or unusual occurrences.
Proficient in the Laboratory Test Directory.
Provides necessary information and timely, appropriate communications to patients, hospital and clinic personnel, ARUP personnel, and various clients for efficient specimen collection and accurate testing.
Assists the management team in handling more complex phlebotomy needs; including specimen searches and phlebotomy compromised specimens when needed.
Conducts himself/herself in a professional manner at all times as evidenced by
Good personal hygiene and compliance with ARUP and Phlebotomy professional appearance policies
Treating fellow employees courteously and with respect
Expressing opinions and suggestions to appropriate individuals in a constructive manner
Successfully completes identified cross training duties and maintains competency.
Attends staff meetings and in-service sessions to assure job competency and communication with ARUP.
Other duties as assigned.
Physical and Other Requirements:
Stooping: Bending body downward and forward by bending spine at the waist.
Reaching: Extending hand(s) and arm(s) in any direction.
Mobility: The person in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc.
Communicate: Frequently communicate with others.
PPE: Biohazard laboratory environment that requires use of personal protective equipment in accordance with CDC and OSHA regulations and company policies.
ARUP Policies and Procedures: To conduct self in compliance with all ARUP Policies and Procedures.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Fine Motor Control: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
Vision: Having close, far, and peripheral visual acuity to perform a variety of tasks such as make general observations of depth and distance.
Color Vision: Perception of and ability to distinguish colors
Regular and reliable attendance
Reliable and dependable performance
Ability to work well with others
Ability to work all required overtime
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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For further information, please review the Know Your Rights notice from the Department of Labor.