ZipRecruiter

Log In

Article Student Living

64 Article Customer Support Manager Jobs Hiring Near You

Wheels Up

Customer Support Manager

Los Angeles, CA · On-site

What You'll Be Doing In this role, you will provide advanced operational support across the end-to-end customer journey, by managing key operational tasks such as onboarding, billing, and account ...

Ametek

Customer Support Manager, Petro

Fort Mill, SC

Join our team as a Customer Support Manager and lead a dynamic group of customer service professionals! You'll play a crucial role in ensuring our customers receive top-notch service every time. As a ...

Millwood, Inc.

CUSTOMER SUPPORT MANAGER (CSM)

Vienna, OH · On-site

$50K - $65K/yr

Customer Support Manager Millwood Inc. Mission: For all who come in contact with Millwood to clearly see the love of Christ in all that we do. Millwood, Inc. demonstrates and encourages industry ...

Campus Advantage

Student Ambassador

Charlottesville, VA · On-site

$12.75/hr

Your role includes managing apartment rentals, overseeing move-ins and lease renewals, generating ... living experience supporting the transition to and from student life! It's a big job, but you will ...

Reliable Premium Management

Be Seen First

Customer Success Support Manager

Waite Park, MN · On-site

$65K - $73K/yr

Role Summary The Customer Success Support Manager at Reliable Premium Management is responsible for leading the team that keeps our customer promise: one accurate invoice, audit-forward, stress-free.

CPI Security

Customer Support Supervisor

Charlotte, NC · On-site

Reporting to the Customer Support Manager, this role is responsible for managing daily customer support activities including team coverage, workflow triage, employee coaching, performance management ...

Loopy Limited

Customer Support Lead

Griffith, IN · On-site

Collaborate with the Customer Support Manager and Director to help the department succeed. * Take ... on additional projects and responsibilities as needed. What You'll Bring * 2+ years of experience ...

previous pagenext page

Showing results 41-60

All JobsArticle JobsArticle Customer Support Manager Jobs

Article Student Living Jobs Information

What other companies are hiring for Customer Support Manager jobs?

What are the most popular jobs at Article?

What are the most popular categories at Article?

Infographic showing various Customer Support Manager job openings at Article in the United States as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 77% Physical, and 23% Hybrid job distribution.

Customer Support Manager

Wheels Up

Los Angeles, CA • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 15 days ago

Job description

Overview
Join Our Team at Wheels Up
At Wheels Up, we're proud to be a global leader in on-demand private aviation. As one of the largest companies in the industry and a strategic partner of Delta Air Lines - we are committed to making private air travel safe, reliable, and enjoyable. With a diverse fleet of owned aircraft plus a global network of trusted charter operators, we offer our customers access to the right aircraft for their needs and the ability to fly on their terms.
And it doesn't stop at private flights. Wheels Up also provides freight services, safety and security solutions, and managed services to individuals, businesses, government agencies, and more. Regardless of how, when or where you want to fly, our mission is simple; deliver a premium, personalized aviation experience for every customer.
This will be a hybrid position, requiring 3 days per week at the Delta LAX office.
Responsibilities
Role Overview: What You'll Be Doing
In this role, you will provide advanced operational support across the end-to-end customer journey, by managing key operational tasks such as onboarding, billing, and account setup. You will work closely with the Account Executives and internal teams to ensure a seamless and high-quality customer experience for Wheels Up members. This role is critical in driving operational excellence, resolving escalations, and enhancing client satisfaction.
Your Key Responsibilities (Essential Functions)
  • Administer new member contracts via DocuSign in collaboration with Legal, validating terms and ensure timely execution
  • Collect and process new member information to create profiles and open fund accounts
  • Partner with Finance and your Relationship Manager to manage account funding, proactively resolve billing issues, and handle escalations
  • Monitor and communicate outstanding billing items to internal teams, ensuring accurate and timely resolution
  • Support the quote and booking process by preparing proposals and assisting with off-fleet flight arrangements
  • Assess customer creditworthiness during fund processing and escalate concerns as needed
  • Maintain accurate records and documentation in internal systems to support operational transparency
  • Identify process improvement opportunities to enhance efficiency, accuracy, and overall client experience

Qualifications
What You Bring to the Table: Education & Certification Requirements
We're looking for someone who has a unique mix of experience, skills, and passion for what we do:
  • Strong attention to detail and ability to manage multiple priorities
  • Excellent communication and collaboration abilities
  • Proven experience working with contracts, billing, or finance operations in a client-focused setting
  • Demonstrated ability to resolve complex operational issues
  • Minimum of 3-5 years of sales support, customer service, customer experience, or -related experience required
  • Bachelor's degree or equivalent experience

The Extras We Value (Preferred Requirements)
While not mandatory, here are some additional things that would make you stand out:
  • Experience in aviation, finance, or legal operations
  • Familiarity with DocuSign or similar contract management tools
  • Ability to work in a fast-paced, team-oriented environment
  • Proactive, solutions-oriented mindset with a focus on delivering exceptional service

Physical Requirements
We want to make sure you're fully equipped for success. Here's a look at any physical requirements needed for this role:
  • Standard office and computer usage required

What We Offer
What We Offer: Salary Range & Benefits
At Wheels Up, we believe in fair compensation based on experience, skills, and qualifications, depending on a variety of factors. The range for the role is between $65,000 - $75,000. We don't typically start individuals at the top of the salary range; your place within the range is based on what you bring to the table. Additionally, you will be eligible for an incentive program, which rewards individual and organizational performance.
We also offer a range of benefits designed to support your well-being and personal life, including:
  • Tuition Reimbursement
  • Competitive 401(k)
  • Comprehensive Medical, Dental, and Vision Insurance
  • Complimentary access to mental health and wellness counseling through Spring Health
  • Financial planning assistance through WellCents
  • A variety of additional programs and services in support of your total well-being

Everyone is welcome here
Each of us is unique, and that's what makes us amazing. We believe there's power in bringing people with different backgrounds, points of view and life experiences together. So, bring yourself and your best ideas.
Wheels Up is committed to a policy of equal employment opportunity for applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation and professional development practices and make all other employment decisions without regard to actual or perceived race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age , disability, genetic information, or any other characteristic protected by federal, state or local laws, regulations or ordinances.
Because when we feel safe and comfortable being ourselves, there's no limit to what we can achieve.
Need Accommodations?
If you have a disability or are a disabled veteran and need assistance with applying, please reach out to us at hr@wheelsup.com. Simply include "Accommodation Request" in the subject line so we can quickly address your needs.
We look forward to learning more about you and how you can contribute to the Wheels Up journey!

Apply