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60 Arenanet Customer Support Representative Jobs Hiring Near You

Customer Support Representative

Marshfield, WI · On-site

$16 - $21.75/hr

Customer Support Representative Named American Banker's "Best Banks to Work For" six consecutive years and now Certified TM by Great Place To Work....Here's your chance to Move FORWARD with us and ...

Customer Support Representative

Miami, FL · On-site

$15.25 - $20.75/hr

Hellogov Ai Customer Support Representative HelloGov AI is a Miami-based startup transforming how people interact with government services. Using advanced artificial intelligence, we streamline ...

Customer Support Representative

Dubuque, IA · On-site

$15 - $20.50/hr

Customer Support Representative Summary/Objective isolved Customer Support Representatives contribute to a positive work environment that is entrepreneurial and high performing. As a front line of ...

Customer Support Representative

$16.50 - $22.25/hr

Customer Support Representative We are seeking a dependable and service-driven Customer Support Representative to assist clients by providing timely responses, clear communication, and organized ...

Customer Support Representative (Entry-Level) Company: Evo Marketing Industry: Residential Pest Control Employment Type: Hourly, Full-Time or Part-Time About Evo Marketing Evo Marketing supports ...

Customer Support Representative

Dubuque, IA · On-site

$15.25 - $20.50/hr

Customer Support Representative Summary/Objectiveisolved Customer Support Representatives contribute to a positive work environment that is entrepreneurial and high performing. As a front line of ...

Customer Support Representative

$16.50 - $22.25/hr

Customer Support Representative Sydney, NSW, Australia AU$ 28.00 - 35.00 (Australian Dollar) About the job Customer Support Representative Customer Support Representative (Remote - Australia Only ...

Customer Support Representative

Fremont, IN

$15 - $20.50/hr

Customer Support Representative Summary/Objective isolved Customer Support Representatives contribute to a positive work environment that is entrepreneurial and high performing. As a front line of ...

Customer Support Representative

Fremont, IN · On-site

$15 - $20.50/hr

Customer Support Representative Summary/Objective isolved Customer Support Representatives contribute to a positive work environment that is entrepreneurial and high performing. As a front line of ...

CUSTOMER SUPPORT REP

Gretna, NE · On-site

$15 - $20.25/hr

Customer Support Representative The Customer Support Representative is responsible for providing customer service and technical support for online banking customers via phone, chat and email. The ...

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Customer Support Representative

Citizens Bank - WI

Mukwonago, WI • On-site

$15.75 - $21.50/hr

Other

Re-posted 12 days ago


Job description

Customer Support Representative

The Customer Support Representative handles all customer calls that come into the Bank needing support for their accounts and services. The Customer Support Representatives provide account support for both business and consumer customers on deposit accounts and loans. The Customer Support Representative's primary responsibilities include account maintenance, reconciling and researching accounts, debit card maintenance and electronic banking support. In addition the Customer Support Representative is responsible for recognizing customer needs and cross-selling products and services that align with their customer's financial goals.

Business Hours:

Monday - Friday 8am-5:30pm, Saturday 9am-1pm

Typically 38-40 hours per week. Hours may vary based on business needs and may change at any time

Essential Duties and Responsibilities:

  • Listen effectively to customers' requests and promptly take the necessary action to assist them.
  • Effectively cross sell bank products and services
  • Educate customers on utilizing bank products and services
  • Escalate issues immediately and take necessary steps to prevent and/or minimize loss to the bank and/or the customer
  • Take the initiative to follow-up, escalate or seek additional resources to ensure customer satisfaction
  • Adapt to the concepts and procedures, notifying management when additional training is needed on product and service knowledge
  • Any other duties as assigned

Requirements:

  • High School Diploma or GED
  • 2+ years of Personal Banking experience required
  • Knowledge of banking products and services including loans
  • Call center experience preferred
  • Strong verbal communication skills
  • Ability to cross sell products and services
  • Ability to multitask

Critical Competencies:

  • Customer Service Excellence
  • Communication
  • Listening Skills
  • Confidentiality

****Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities**** Our company is an equal opportunity/affirmative action employer. Applicants can learn more about their rights by viewing the federal EEO poster.