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60 Alorica Customer Service Representative Jobs Hiring Near You

Alorica

Customer Service Representative

El Paso, TX

$17/hr

Customer Service Representative Location: El Paso TX 1440 Goodyear Dr El Paso TX 79936 Employment ... MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds ...

Alorica

Customer Service Representative

El Paso, TX · On-site

$17/hr

Customer Service Representative  Location: El Paso TX 1440 Goodyear Dr El Paso TX 79936 ... MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds ...

Alorica

Customer Service Representative

El Paso, TX · On-site

$17/hr

Customer Service Representative Location: El Paso TX 1440 Goodyear Dr El Paso TX 79936 Employment ... MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds ...

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Alorica Jobs Information

What is it like to work at Alorica?

Alorica is a customer experience outsourcing company that values a dynamic and inclusive work environment, fostering a culture of teamwork, innovation, and continuous improvement.

The company's structure is designed to support a collaborative approach, with teams working together to deliver exceptional customer experiences across various industries, including healthcare, technology, and finance. Alorica's work environment is often described as fast-paced and engaging, with opportunities for professional growth and development.

Working at Alorica may appeal to individuals who are passionate about delivering exceptional customer experiences, are eager to learn and grow in a dynamic environment, and value a company that prioritizes employee development and career advancement.

What makes Alorica an attractive place to work?

Alorica is a leading customer experience outsourcing company that provides innovative solutions to businesses across various industries. The company offers a dynamic work environment that values collaboration, diversity, and employee growth, with opportunities for professional development and skill-building through training programs and career advancement. By joining Alorica, individuals can contribute to delivering exceptional customer experiences and be part of a global team that drives business success and growth.

Do workers at Alorica get paid breaks?

Yes. Most people get paid breaks.
74% of people say they get paid breaks.
Based on data from 66 people who took the Breakroom Quiz between August 2025 and August 2026.

Does Alorica pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
86% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 73 people who took the Breakroom Quiz between August 2025 and August 2026.

At Alorica, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
78% of people say they have to use vacation days when they’re out sick.
Based on data from 64 people who took the Breakroom Quiz between August 2025 and August 2026.

Do part-time workers get paid time off at Alorica?

Only some people who work part-time get paid time off.
57% of people who work part-time say they don’t get paid time off
Based on data from 7 people who took the Breakroom Quiz between May 2025 and June 2026.

Is the health insurance from Alorica affordable enough for their workers?

Only some people say the health insurance costs are okay.
57% of people say the health insurance costs are okay
Based on data from 40 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get paid time off at Alorica?

Most people get paid time off work.
95% of people say they get paid time off.
Based on data from 75 people who took the Breakroom Quiz between August 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 49% of people with changing schedules find out their shifts one week or less ahead of time.
  • 36% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 16% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 45 people who took the Breakroom Quiz between December 2024 and May 2026.

Do workers at Alorica worry about hours?

Most people don’t worry about getting enough hours.
79% of people report they don’t worry about getting enough hours.
Based on data from 38 people who took the Breakroom Quiz between May 2025 and May 2026.

Do Alorica workers get to choose the shifts they work?

Most people get to choose which shifts they work.
68% report that they have enough control over which shifts they work.
Based on data from 37 people who took the Breakroom Quiz between May 2025 and May 2026.

How easy is it for Alorica workers to change shifts?

Some people find it hard to change shifts.
56% of people report that it’s hard to change shifts if they need to.
Based on data from 41 people who took the Breakroom Quiz between March 2025 and March 2026.

How easy is it to get time off at Alorica?

Some people find it hard to get time off.
63% of people report it’s hard to get time off.
Based on data from 49 people who took the Breakroom Quiz between August 2025 and July 2026.

Do Alorica managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
87% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 39 people who took the Breakroom Quiz between May 2025 and May 2026.

Do jobs at Alorica spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
8% of people report that their job takes up time that they don’t get paid for.
Based on data from 39 people who took the Breakroom Quiz between May 2025 and May 2026.

How easy is it to take sick days at Alorica?

Some people find it hard to take sick days.
39% of people report that it’s hard to take time off if they are sick.
Based on data from 59 people who took the Breakroom Quiz between July 2025 and July 2026.

Is a Alorica job good for students?

Only some students say this is a good place to work if you’re studying.
44% of students report this isn’t a good place to work if you’re studying.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and May 2026.

Is working at Alorica good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
47% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 30 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people at Alorica feel treated with respect by their managers?

Most people feel treated with respect by their managers.
86% of people say they’re treated with respect by their managers.
Based on data from 71 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Alorica get to take their breaks without interruption?

Most people get breaks without interruption.
87% of people report that they get to take their breaks without interruption.
Based on data from 75 people who took the Breakroom Quiz between August 2025 and August 2026.

Is it stressful to work at Alorica?

Most people feel stressed here.
68% of people say they often feel stressed at work.
Based on data from 72 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Alorica enjoy their jobs?

Only some people enjoy their job.
45% of people report they don’t enjoy their job.
Based on data from 75 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at Alorica recommend working with their team?

Only some people recommend working with their team.
62% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 78 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get enough training when they start at Alorica?

Some people didn’t get enough training when they started.
34% of people report they didn’t get enough training when they started working here.
Based on data from 73 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get support to advance at Alorica?

Only some people are given support to advance their career here.
In the last year, 55% of people report not being given support to advance their career here.
Based on data from 64 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people think Alorica’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
75% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 72 people who took the Breakroom Quiz between July 2025 and July 2026.

Do workers feel well informed about how Alorica is doing?

Only some people feel well informed about how the company is doing.
53% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 74 people who took the Breakroom Quiz between July 2025 and July 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Alorica?

What are the most popular categories at Alorica?

Infographic showing various Customer Service Representative job openings at Alorica in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 72% Physical, and 28% Remote job distribution.

Customer Service Representative

Alorica

El Paso, TX

$17/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Alorica rating

5.4

Company rating: 5.4 out of 10

Based on 189 frontline employees who took The Breakroom Quiz

48th of 72 rated call and contact centers

Job description

Customer Service Representative

Location: El Paso TX1440 Goodyear Dr El Paso TX 79936

Employment Type: Full-time, $17/hr

Supporting: Financial Services 

About Us

We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges-and we do it better than anyone else.

As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.

Here's What the Job Really Looks Like

You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit.

How You'll Make an Impact

  • Guide customers through questions, concerns, or challenges they encounter while using the product or service
  • Listen actively to understand the root of the issue and provide clear, effective solutions
  • Record detailed call information for auditing, reporting, and follow-up purposes
  • Maintain and update customer records to ensure accurate and current information
  • Identify opportunities to introduce customers to new or enhanced services that meet their needs
  • Provide recommendations and guidance in a way that adds value and enhances the overall customer experience
What'll Set You Up for Success
Required:
  • High school diploma or GED
  • 6 months of customer service or sales experience preferred
For Internal Candidates:
  • Must not be on any corrective action or performance plans
  • Must have held your current position for 6 months
  • Must have relevant industry/program experience
Location Note: We're currently hiring for this position in El Paso, Texas
Why Alorica?
Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.
TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture-we build it, live it, and keep making lives better every day.
What We Offer:
  • Health, dental, and vision coverage with HSA options
  • Paid time off
  • Flexible pay options: daily or weekly pay
  • 401(k) retirement plan
  • Leadership development programs designed to support career growth and advancement
  • Professional and personal development through open-access courses via Alorica Academy
  • Paid training and tuition reimbursement
  • Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
  • Employee assistance program for personal and professional support
  • Additional voluntary benefits to meet your individual needs
  • Monthly MLBA activities and employee engagement events
  • Monthly birthday celebrations and employee appreciation days
  • Company spirit week activities
  • Local restaurant discount partnership with Peter Piper Pizza
  • Dedicated mother's room
  • Relaxation lounge with comfortable seating and TV access
  • Alorica Cafe with fresh ready-to-go meals
Our Values
Bold - We challenge conventions and take smart risks
Relentless - We deliver results, no matter what it takes
Connected - We work as One Alorica because we're stronger together
True - We show up as our authentic selves, every single day
Ready to Join Us?
If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk.
Apply Today!
Equal Opportunity Employer - Veterans/Disabled
DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.
#AloricaJobs #CallCenter #CustomerServiceJobs #ElPaso

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