5 Aledade Customer Service Representatives Jobs Hiring Near You

Practice Transformation Specialists serve as Aledade's frontline champions, building meaningful relationships with healthcare providers while gaining invaluable insights into our partner practices' evolving needs and success stories. As part of our innovative Flex Field Practice Transformation team, you'll deliver scalable, expert-level support that ensures every practice receives the consistent, high-quality guidance they need to thrive in value-based care. This dynamic role puts you at the heart of healthcare transformation, where your direct impact helps practices achieve better patient outcomes while driving meaningful change across the healthcare landscape.

Candidates should be comfortable working remotely from anywhere within the US, across all US time zones.

Primary Duties:

• Direct Practice Support: 80% - Responsible for supporting markets with staffing capacity for new and existing practices. This includes onboarding practices to Aledade, coaching on our technologies, and leading initiatives to ensure practices meet the goals outlined in their jointly developed Practice Transformation Plans.
• ACO Training and Development: 10% - Work to assist in training office staff and physicians & providers (in coordination with Aledade's Value Based Care Curriculum) on processes and technologies. Provide continual assessment of practice's and staff's training needs. Develop and nurture lasting relationships and engagement with physicians, providers, and healthcare system executives to support and enhance financial and quality performance across performance metrics.
• Customer Success: 10% - Listening to practices concerns, relaying important information to Manager/Leads to understand opportunities for improvement.

Minimum Qualifications:

• 4-6 years of significant and relevant work experience in medical practice management in lieu of educational requirements may be accepted, particularly with significant administrative experience in a clinic setting.
• 3 years of experience with Electronic Health Records (EHR) for clinical/practice management processes.

Preferred KSA's:

• Excellent oral and written communication skills (i.e., public presentation skills), organizational and project management skills, and team-building skills.
• Familiarity with process mapping and work-flow analysis tools.
• Excellent computer skills and willingness to learn additional software applications.

Physical Requirements:

• Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required.
• Ability to travel up to 10% annually for team retreats and to support practices across various U.S. markets, as requested.

$75,000 - $90,000 a year Salary range: $75,000 to $90,000 + bonus + equity Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience.

Who We Are:

Aledade PBC, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy.

What Does This Mean for You?

At Aledade PBC, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.

In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:

• Flexible work schedules and the ability to work remotely are available for many roles
• Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
• Robust time-off plan (21 days of PTO in your first year)
• Two paid volunteer days and 11 paid holidays
• 12 weeks paid parental leave for all new parents
• Six weeks paid sabbatical after six years of service
• Educational Assistant Program and Clinical Employee Reimbursement Program
• 401(k) with up to 4% match
• Stock options
• And much more!

At Aledade PBC, we don't just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.