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The Account Supervisor serves as the strategic day-to-day lead for a portfolio of integrated client engagements. This role is responsible for building trusted client relationships, leading cross-functional teams, and ensuring projects are delivered successfully from discovery through implementation.
Working closely with Project Management, Strategy, Creative, Experience Design, Environmental Design, Digital, Production, and other subject matter experts, the Account Supervisor guides clients through complex, cross-functional initiatives such as brand development, marketing campaigns, customer and employee experience programs, retail and workplace environments, digital solutions, strategic planning, and implementation projects. This individual is equally comfortable leading client conversations, collaborating with internal experts, and proactively identifying opportunities to strengthen client partnerships and drive long-term growth.This position reports to the Director, Brand and Marketing Accounts/Director, Enterprise Accounts.
Responsibilities

• Serve as the strategic day-to-day lead for a portfolio of integrated client engagements, building trusted relationships and providing proactive client guidance.
• Lead cross-functional teams in partnership with Project Management, Strategy, Brand Design, UX, Environmental Design, Digital, and Production to successfully deliver complex client engagements.
• Guide projects from discovery through implementation by aligning client objectives, managing scope, mitigating risks, and ensuring work is delivered on time and within budget.
• Present strategic recommendations and creative solutions with confidence, facilitating collaboration and alignment among client stakeholders and internal teams.
• Grow and strengthen client partnerships by identifying opportunities to expand services while supporting new business initiatives when appropriate.
• Mentor and support junior account team members while fostering a collaborative, accountable, and solutions-oriented team culture.

Qualifications

• 5-7 years of client management experience within a branding, marketing, design, consulting, architecture, digital, or integrated professional services environment.
• Proven experience leading complex, cross-functional client engagements while managing multiple client relationships and priorities.
• Demonstrated ability to partner with multidisciplinary teams to deliver strategic solutions that achieve client business objectives.
• Excellent communication, presentation, and relationship-building skills, with the ability to influence both clients and cross-functional teams.
• Experience managing project scope, budgets, timelines, and competing priorities in a fast-paced environment.
• Strategic, proactive, and collaborative, with strong organizational skills and attention to detail.
• Financial services, banking, or credit union experience a plus.

Adrenaline is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. All employment decisions at Adrenaline are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Adrenaline will not tolerate discrimination or harassment based on any of these characteristics.