ZipRecruiter

Log In

American Automobile Association
American Automobile Association

78 Aaa Customer Service Representative Jobs Hiring Near You

American Cruise Lines

Customer Service Representative

Sandy, UT · On-site

$15.25 - $20.75/hr

Customer Service Representative American Cruise Lines, the nation's largest operator of luxury river and coastal cruises, is seeking a passionate and customer-focused Customer Service Representative ...

previous pagenext page

Showing results 21-40

All JobsAaa JobsAaa Customer Service Representative Jobs

American Automobile Association Jobs Information

Do workers at AAA The Auto Club Group get paid breaks?

Sometimes. Only some people get paid breaks.
38% of people say they don’t get paid breaks.
Based on data from 89 people who took the Breakroom Quiz between July 2025 and July 2026.

Does AAA The Auto Club Group pay people when they’re sick?

Yes. Most people get paid when they’re sick.
79% of people say they would get paid if they were sick but scheduled to work.
Based on data from 108 people who took the Breakroom Quiz between July 2025 and July 2026.

At AAA The Auto Club Group, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
75% of people say they have to use vacation days when they’re out sick.
Based on data from 114 people who took the Breakroom Quiz between July 2025 and July 2026.

Is the health insurance from AAA The Auto Club Group affordable enough for their workers?

Most people say the health insurance costs are okay.
86% of people say the health insurance costs are okay
Based on data from 101 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get paid time off at AAA The Auto Club Group?

Most people get paid time off work.
96% of people say they get paid time off.
Based on data from 121 people who took the Breakroom Quiz between July 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 41% of people with changing schedules find out their shifts one week or less ahead of time.
  • 32% of people with changing schedules find out their shifts two weeks ahead of time.
  • 5% of people with changing schedules find out their shifts three weeks ahead of time.
  • 23% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 44 people who took the Breakroom Quiz between April 2025 and April 2026.

Do workers at AAA The Auto Club Group worry about hours?

Most people don’t worry about getting enough hours.
95% of people report they don’t worry about getting enough hours.
Based on data from 96 people who took the Breakroom Quiz between April 2025 and April 2026.

Do AAA The Auto Club Group workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
43% report that they don’t have enough control over which shifts they work.
Based on data from 81 people who took the Breakroom Quiz between April 2025 and April 2026.

How easy is it for AAA The Auto Club Group workers to change shifts?

Some people find it hard to change shifts.
52% of people report that it’s hard to change shifts if they need to.
Based on data from 54 people who took the Breakroom Quiz between April 2025 and April 2026.

How easy is it to get time off at AAA The Auto Club Group?

Most people find it easy to get time off.
75% of people report it’s easy to get time off.
Based on data from 106 people who took the Breakroom Quiz between July 2025 and July 2026.

Do AAA The Auto Club Group managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
93% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 98 people who took the Breakroom Quiz between April 2025 and April 2026.

Do jobs at AAA The Auto Club Group spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
15% of people report that their job takes up time that they don’t get paid for.
Based on data from 95 people who took the Breakroom Quiz between April 2025 and April 2026.

How easy is it to take sick days at AAA The Auto Club Group?

Most people find it easy to take sick days.
86% of people report that it’s easy to take time off if they are sick.
Based on data from 108 people who took the Breakroom Quiz between July 2025 and July 2026.

Is a AAA The Auto Club Group job good for students?

Only some students say this is a good place to work if you’re studying.
36% of students report this isn’t a good place to work if you’re studying.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and April 2026.

Is working at AAA The Auto Club Group good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
75% of people who care for a child or other relative report this is a good place to work.
Based on data from 44 people who took the Breakroom Quiz between July 2025 and June 2026.

Do people at AAA The Auto Club Group feel treated with respect by their managers?

Most people feel treated with respect by their managers.
80% of people say they’re treated with respect by their managers.
Based on data from 108 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at AAA The Auto Club Group get to take their breaks without interruption?

Most people get breaks without interruption.
83% of people report that they get to take their breaks without interruption.
Based on data from 106 people who took the Breakroom Quiz between July 2025 and July 2026.

Is it stressful to work at AAA The Auto Club Group?

Most people feel stressed out here.
74% of people say they often feel stressed out at work.
Based on data from 118 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at AAA The Auto Club Group enjoy their jobs?

Most people enjoy their job.
67% of people report they enjoy their job.
Based on data from 100 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at AAA The Auto Club Group recommend working with their team?

Only some people recommend working with their team.
57% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 122 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get enough training when they start at AAA The Auto Club Group?

Most people got enough training when they started.
72% of people report they got enough training when they started working here.
Based on data from 115 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get support to advance at AAA The Auto Club Group?

Only some people are given support to advance their career here.
In the last year, 50% of people report not being given support to advance their career here.
Based on data from 105 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people think AAA The Auto Club Group’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
75% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 111 people who took the Breakroom Quiz between July 2025 and July 2026.

Do workers feel well informed about how AAA The Auto Club Group is doing?

Only some people feel well informed about how the company is doing.
41% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 111 people who took the Breakroom Quiz between July 2025 and July 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Aaa?
Customer Service Representative - Insurance

Customer Service Representative - Insurance

American Automobile Association

Coppell, TX • On-site, Remote

$23 - $25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

AAA The Auto Club Group rating

7.4

Company rating: 7.4 out of 10

Based on 281 frontline employees who took The Breakroom Quiz

210th of 281 rated insurance

Job description

Customer Service Representative - Insurance
AAA Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives to join our industry-leading Insurance Call Center team.
If you're passionate about helping others and thrive in a fast-paced, member-focused environment, we want to hear from you!
What We Offer
  • Starting Pay: $23.00 - $25.00/hour
  • Bilingual Fluency: earn an additional $1.00/hour for English/Spanish fluency (assessment provided)
  • Location Requirement: Candidates must reside in the state of Texas.
  • Remote Training Schedule: Full-time (40 hours per week). 100% virtual training program lasting approximately 4 months. Training shifts will be scheduled anywhere between 9:00am-9:00pm Monday-Friday. Saturday shifts (9:00am-7:15pm) are required during bullpen (on-the-job training) to support live calls; when scheduled, a weekday off will be provided.
  • Remote Work Schedule (Post-Training): Full-Time Schedule (40 hours/week). Work shifts will be scheduled within the hours of 9:00am-9:15pm Monday-Friday, and every Saturday between 9:00am-7:15pm. One weekday off will be provided each week.
  • Comprehensive Benefits Package
  • Growth & Advancement Opportunities

What You'll Do
  • Answer inbound calls and assist members with questions related to AAA memberships
  • Deliver personalized, proactive solutions and recommend valuable products and services
  • Engage with members using strong communication and a friendly, problem-solving mindset
  • Think quickly and critically to resolve issues-this is not a scripted environment
  • Navigate multiple systems and tools while actively listening and multitasking
  • Maintain a positive, can-do attitude in a fast-paced and evolving environment
  • Participate in ongoing coaching and development to continually enhance your performance

Work-From-Home Requirements
  • Dedicated, quiet workspace without interruptions.
  • You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.). Modem/Router must be in the same room as the computer equipment with an internet speed of at least 50mbps to 100mbps for downloads and 10mbps for uploads. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity.
  • Internet service must adequately support the employee's work hours to ensure optimal voice & data quality.
  • You are required to provide documentation regarding your carrier & internet speed.
  • A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity.
  • Demonstrated ability to uphold productivity and confidentiality in a remote setting.
  • Regular attendance in virtual team meetings and training sessions.
  • Availability during standard business hours and flexibility for possible shift adjustments.

What You'll Need
  • Prior customer service experience (recent call center experience preferred)
  • Spanish fluency is a plus!
  • Excellent communication skills (written, verbal, and listening)
  • Ability to multitask and navigate computer systems in real time
  • A flexible, "can-do" mindset and willingness to adapt to change
  • High school diploma or GED
  • Ability to pass a background check and drug screening
  • Must reside within 80 miles of 1225 Freeport Parkway, Coppell, TX 75019

Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance,
travel, entertainment, services and more!)
Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."
AAA is an Equal Opportunity Employer
Our organization participates in E-Verify

What AAA The Auto Club Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

American Automobile Association logo

About American Automobile Association

Sourced by ZipRecruiter

The American Automobile Association (AAA), headquartered in Heathrow, Florida, USA, is a reputable force in the automotive and insurance industry. Originating in 1902, it began as a coalition of motor clubs with the common goal of providing better roads and travel conditions for motorists. Today, AAA is a comprehensive, multifaceted organization that offers a range of services, including roadside assistance, auto repair services, travel agency services, and diverse insurance products - Auto, Home, Life and more. A significant principle for AAA is to continuously deliver value to their 61 million members through safety, security and peace of mind. The company's mission and core values focus on championing its members' rights and interests, advocating innovation, integrity, teamwork and respect.

Industry

Non-profits

Company size

10,000+ Employees

Headquarters location

Heathrow, FL, US

Year founded

1902

Social media

FacebookTwitter

View All American Automobile Association Jobs

Apply