Supports the daily operations of the agency's network infrastructure. This role focuses on monitoring, maintenance, and Tier 1-2 network troubleshooting. The candidate will work under the guidance of ...
60 Aac Jobs Hiring Near You
Supports the daily operations of the agency's network infrastructure. This role focuses on monitoring, maintenance, and Tier 1-2 network troubleshooting. The candidate will work under the guidance of ...
Portal Administrator
Washington, DC · On-site
Provide portal support to users external to the agency either for support on public facing applications or provide customer service and technical assistance to state and local government partners.
Portal Administrator
Washington, DC · On-site
Provide portal support to users external to the agency either for support on public facing applications or provide customer service and technical assistance to state and local government partners.
Network Engineer
Rockville, MD · On-site
Manages, coordinates, and performs many aspects of network resource planning, analysis of needs and services and participates in operation and administration of the LAN/WAN infrastructure. This ...
Network Engineer
Rockville, MD · On-site
Manages, coordinates, and performs many aspects of network resource planning, analysis of needs and services and participates in operation and administration of the LAN/WAN infrastructure. This ...
IT Service Manager
Vienna, VA · On-site
Oversees IT service delivery operations across contracted support teams, ensuring compliance with contract service standards, SLAs, and performance objectives. This role provides operational ...
IT Service Manager
Vienna, VA · On-site
Oversees IT service delivery operations across contracted support teams, ensuring compliance with contract service standards, SLAs, and performance objectives. This role provides operational ...
Tier 1 Helpdesk Technician
$22.75 - $30.50/hr
Serve as the initial point of contact and resolution for IT related incidents and requests. Accept and document customer reports of incidents and service requests through telephone, voicemail, email ...
Tier 1 Helpdesk Technician
$22.75 - $30.50/hr
Serve as the initial point of contact and resolution for IT related incidents and requests. Accept and document customer reports of incidents and service requests through telephone, voicemail, email ...
Develops high-quality technical documentation, SOPs, user guides, training materials, and knowledge base content to support IT operations. This role ensures complex technical information is clearly ...
Develops high-quality technical documentation, SOPs, user guides, training materials, and knowledge base content to support IT operations. This role ensures complex technical information is clearly ...
Tier 1 Technology Support Services Contractors designated for the IT Service Desk Representative role must possess the technical expertise, communication skills, and customer service orientation ...
Tier 1 Technology Support Services Contractors designated for the IT Service Desk Representative role must possess the technical expertise, communication skills, and customer service orientation ...
131 M Street NE, Washington, District of Columbia Tracking Code 26-020P Position Type Full-Time/Regular The AV/VTC Production Engineer designs, integrates, operates, maintains, and supports ...
131 M Street NE, Washington, District of Columbia Tracking Code 26-020P Position Type Full-Time/Regular The AV/VTC Production Engineer designs, integrates, operates, maintains, and supports ...
131 M Street NE, Washington, District of Columbia Tracking Code 26-019P Position Type Full-Time/Regular The AV/VTC Project Coordinator plans, coordinates, and leads audiovisual (AV) and video ...
131 M Street NE, Washington, District of Columbia Tracking Code 26-019P Position Type Full-Time/Regular The AV/VTC Project Coordinator plans, coordinates, and leads audiovisual (AV) and video ...
AV/VTC Technician
Washington, DC · On-site
Provide AV/VTC support to include, but not limited to, onsite support, ad-hoc services, video services, video streaming, production, travel, and training as needed. Other ad-hoc services may include ...
AV/VTC Technician
Washington, DC · On-site
Provide AV/VTC support to include, but not limited to, onsite support, ad-hoc services, video services, video streaming, production, travel, and training as needed. Other ad-hoc services may include ...
$14.75 - $20/hr
Serve as the initial point of contact and resolution for IT related incidents and requests. Accept and document customer reports of incidents and service requests through telephone, voicemail, email ...
$14.75 - $20/hr
Serve as the initial point of contact and resolution for IT related incidents and requests. Accept and document customer reports of incidents and service requests through telephone, voicemail, email ...
The AV/VTC Project Coordinator plans, coordinates, and leads audiovisual (AV) and video teleconferencing (VTC) operations for executive meetings, conferences, webinars, training sessions, live events ...
The AV/VTC Project Coordinator plans, coordinates, and leads audiovisual (AV) and video teleconferencing (VTC) operations for executive meetings, conferences, webinars, training sessions, live events ...
System Administrator
Washington, DC · On-site
Provide Tier 3 technical support for Microsoft systems. Build, implement, and troubleshoot information systems within the Microsoft technology stack, including Microsoft Azure cloud technologies.
System Administrator
Washington, DC · On-site
Provide Tier 3 technical support for Microsoft systems. Build, implement, and troubleshoot information systems within the Microsoft technology stack, including Microsoft Azure cloud technologies.
Tier 1 Helpdesk Technician Washington, DC
Washington, DC · On-site
$22.75 - $30.50/hr
Serve as the initial point of contact and resolution for IT related incidents and requests. Accept and document customer reports of incidents and service requests through telephone, voicemail, email ...
Tier 1 Helpdesk Technician Washington, DC
Washington, DC · On-site
$22.75 - $30.50/hr
Serve as the initial point of contact and resolution for IT related incidents and requests. Accept and document customer reports of incidents and service requests through telephone, voicemail, email ...
Media Operations Technician
Bethesda, MD · On-site
Support day-to-day audiovisual and media operations across conference rooms, collaboration spaces, and event venues. This role focuses on operational support, setup, monitoring, and troubleshooting ...
Media Operations Technician
Bethesda, MD · On-site
Support day-to-day audiovisual and media operations across conference rooms, collaboration spaces, and event venues. This role focuses on operational support, setup, monitoring, and troubleshooting ...
System Administrator
Washington, DC · On-site
Build, implement, and troubleshoot information systems within the Microsoft technology stack, including Microsoft Azure cloud technologies. Monitor and respond to system problems, provide technical ...
System Administrator
Washington, DC · On-site
Build, implement, and troubleshoot information systems within the Microsoft technology stack, including Microsoft Azure cloud technologies. Monitor and respond to system problems, provide technical ...
IT Project Manager
Washington, DC · On-site
$111K - $131K/yr
The IT Project Manager will plan, execute, and finalize projects according to strict deadlines and within the defined budget. Responsibilities will include planning and execution of technology ...
IT Project Manager
Washington, DC · On-site
$111K - $131K/yr
The IT Project Manager will plan, execute, and finalize projects according to strict deadlines and within the defined budget. Responsibilities will include planning and execution of technology ...
End User Tier 3
Washington, DC · On-site
Provide Tier 3 end user system administration support via telephone, deskside, or remote to users related to their hardware, network connectivity, operating systems, email, end user and business ...
End User Tier 3
Washington, DC · On-site
Provide Tier 3 end user system administration support via telephone, deskside, or remote to users related to their hardware, network connectivity, operating systems, email, end user and business ...
Technical Writer
Washington, DC · On-site
Develops high-quality technical documentation, SOPs, user guides, training materials, and knowledge base content to support IT operations. This role ensures complex technical information is clearly ...
Technical Writer
Washington, DC · On-site
Develops high-quality technical documentation, SOPs, user guides, training materials, and knowledge base content to support IT operations. This role ensures complex technical information is clearly ...
Tier 2 Desktop Support Technician with Security Clearance
Fort George G Meade, MD · On-site
$22.50 - $28.50/hr
Provides Tier 2 desktop support to users for PC, server, mainframe applications, and hardware including but not limited to operating systems, email, standard desktop applications, printers, mobile ...
Tier 2 Desktop Support Technician with Security Clearance
Fort George G Meade, MD · On-site
$22.50 - $28.50/hr
Provides Tier 2 desktop support to users for PC, server, mainframe applications, and hardware including but not limited to operating systems, email, standard desktop applications, printers, mobile ...
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Network Engineer
Washington, DC
AAC
• 51 - 200 employees51 - 200 employees
Full-time
Re-posted 6 days ago
Job description
Supports the daily operations of the agency's network infrastructure. This role focuses on monitoring, maintenance, and Tier 1-2 network troubleshooting. The candidate will work under the guidance of the Senior Network Engineer to ensure network availability and performance.
Position requires on-site support 5 days per week, Monday through Friday.
Pal Alto Experience required for eligibility for this position***
Responsibilities may include, but are not limited to:
Support and maintain LAN/WAN, network devices, UPS systems, and environmental monitoring systems for the DC headquarters facility and 52 field offices.
Install, configure, and troubleshoot network equipment, including Cisco routers, switches, Meraki wireless solutions, and Palo Alto firewall appliances.
Support internet connectivity and Zscaler remote access services for users, LAN-to-LAN IPSec connections to partner networks, and dedicated WAN connections such as vendor-hosted sites and Microsoft ExpressRoute connections.
Perform daily monitoring of network health using ManageEngine, OpManager, NetFlow, and Configuration Manager tools.
Create and update SOPs and various configuration tracking documents on a regular basis.
Handle routine network troubleshooting, including physical and logical connectivity issues, port configurations, and VLAN assignments. Coordinate with local teams and vendors to diagnose problems and restore services as needed.
Monitor Palo Alto firewall logs to identify and report traffic anomalies.
Troubleshoot WAN/MPLS circuit issues and open support tickets with ISPs.
Qualifications:
- Requires a bachelor's degree in computer science, information technology, engineering, or a related field, plus 3+ years of relevant work experience in network support. Additional experience may be substituted for a degree.
- Experience with Cisco Routing and Switching: Strong working knowledge of Cisco IOS, StackWise cabling and logic, and EtherChannel troubleshooting.
- Experience with Firewalls: Basic understanding of Palo Alto firewalls and the ability to navigate and operate Panorama for monitoring purposes.
- Experience with Cloud and VPN: Familiarity with IPSec VPN concepts and connectivity to Microsoft Azure.
- Experience operating and troubleshooting Cisco Meraki wireless solutions.
- Troubleshooting: Demonstrated ability to diagnose Layer 1-7 issues, including cabling problems, IP conflicts, network loops, routing issues, and related network challenges.
- Must be available for weekend maintenance events and emergency outage support.
- Must be proactive, possess strong critical-thinking and problem-solving skills, and demonstrate a strong desire to learn while working independently and as part of a team.
- Candidates must demonstrate the ability to present ideas and reports clearly in English, both verbally and in writing.
- Experience supporting a nationwide mid-sized Federal agency enterprise is a plus.
- CCNA certification is highly desired.
- Must obtain agency suitability clearance prior to the start date.
About AAC
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