Provide Tier 3 end user system administration support via telephone, deskside, or remote to users related to their hardware, network connectivity, operating systems, email, end user and business ...
55 Aac Jobs Hiring Near You
Provide Tier 3 end user system administration support via telephone, deskside, or remote to users related to their hardware, network connectivity, operating systems, email, end user and business ...
Endpoint Systems Administrator
Washington, DC · On-site
Supports the deployment, configuration, and day-to-day administration of endpoint management platforms including Workspace One, Intune, and Jamf. This role ensures secure, reliable management of ...
Endpoint Systems Administrator
Washington, DC · On-site
Supports the deployment, configuration, and day-to-day administration of endpoint management platforms including Workspace One, Intune, and Jamf. This role ensures secure, reliable management of ...
Deskside Technician (Tier 2)
Washington, DC · On-site
$23 - $29.25/hr
Provide Tier 2 desktop support (telephone, deskside, remote) to users related to their hardware, network connectivity, operating systems, email, end user and business applications, printers, smart ...
Deskside Technician (Tier 2)
Washington, DC · On-site
$23 - $29.25/hr
Provide Tier 2 desktop support (telephone, deskside, remote) to users related to their hardware, network connectivity, operating systems, email, end user and business applications, printers, smart ...
Endpoint Lead Engineer
Washington, DC · On-site
$116K - $152K/yr
Serves as the enterprise-level designer and technical authority for all UEM platforms across the environment. This role architects end-to-end management strategies for Windows, macOS, iOS, and ...
Endpoint Lead Engineer
Washington, DC · On-site
$116K - $152K/yr
Serves as the enterprise-level designer and technical authority for all UEM platforms across the environment. This role architects end-to-end management strategies for Windows, macOS, iOS, and ...
IT Specialist Sr Perform advanced systems installation, operation, integration, and troubleshooting in order to maintain optimum Information Technology (IT) system operations. Design and oversee ...
IT Specialist Sr Perform advanced systems installation, operation, integration, and troubleshooting in order to maintain optimum Information Technology (IT) system operations. Design and oversee ...
Technical Writer
Washington, DC · On-site
Develops high-quality technical documentation, SOPs, user guides, training materials, and knowledge base content to support IT operations. This role ensures complex technical information is clearly ...
Technical Writer
Washington, DC · On-site
Develops high-quality technical documentation, SOPs, user guides, training materials, and knowledge base content to support IT operations. This role ensures complex technical information is clearly ...
Desktop Tier 2 Technician
$21.75 - $27.50/hr
Provides Tier 2 desktop support (telephone, deskside, remote) to users in HW, operating systems (Windows and MacOS), email, standard end user applications, printers, smart phones/mobile devices, and ...
Desktop Tier 2 Technician
$21.75 - $27.50/hr
Provides Tier 2 desktop support (telephone, deskside, remote) to users in HW, operating systems (Windows and MacOS), email, standard end user applications, printers, smart phones/mobile devices, and ...
Provides Tier 2 desktop support to users for PC, server, mainframe applications, and hardware including but not limited to operating systems, email, standard desktop applications, printers, mobile ...
Provides Tier 2 desktop support to users for PC, server, mainframe applications, and hardware including but not limited to operating systems, email, standard desktop applications, printers, mobile ...
Tier 2 Deskside Technician
Deale, MD · On-site
$19.75 - $25.25/hr
Provides Tier 2 desktop support to users for PC, server, mainframe applications, and hardware including but not limited to operating systems, email, standard desktop applications, printers, mobile ...
Tier 2 Deskside Technician
Deale, MD · On-site
$19.75 - $25.25/hr
Provides Tier 2 desktop support to users for PC, server, mainframe applications, and hardware including but not limited to operating systems, email, standard desktop applications, printers, mobile ...
Focuses on securing all enterprise-managed endpoints through policy enforcement, compliance monitoring, device protection controls, and integration of UEM platforms with enterprise security systems.
Focuses on securing all enterprise-managed endpoints through policy enforcement, compliance monitoring, device protection controls, and integration of UEM platforms with enterprise security systems.
Service Desk Lead Quantico, VA Overview: The MCRC Enterprise Service Desk (ESD) is the primary IT support arm for the MCRC G-6, providing Tier-1 customer service to the nationwide recruiting force ...
Service Desk Lead Quantico, VA Overview: The MCRC Enterprise Service Desk (ESD) is the primary IT support arm for the MCRC G-6, providing Tier-1 customer service to the nationwide recruiting force ...
HW Asset Management Specialist
Washington, DC · On-site
Supports the receiving, managing, and tracking of IT hardware and software assets. Maintains an up-to-date system or database of detailed hardware information and assignees as defined by the IT asset ...
HW Asset Management Specialist
Washington, DC · On-site
Supports the receiving, managing, and tracking of IT hardware and software assets. Maintains an up-to-date system or database of detailed hardware information and assignees as defined by the IT asset ...
Manages, coordinates, and performs many aspects of network resource planning, analysis of needs and services and participates in operation and administration of the LAN/WAN infrastructure. This ...
Manages, coordinates, and performs many aspects of network resource planning, analysis of needs and services and participates in operation and administration of the LAN/WAN infrastructure. This ...
Sr Endpoint Engineer
$118K - $161K/yr
Serves as a primary technical resource and subject-matter expert supporting the Unified Endpoint Management (UEM) environment. This role configures, maintains, and troubleshoots WorkSpace One ...
Sr Endpoint Engineer
$118K - $161K/yr
Serves as a primary technical resource and subject-matter expert supporting the Unified Endpoint Management (UEM) environment. This role configures, maintains, and troubleshoots WorkSpace One ...
IT Service Manager
Washington, DC · On-site
Oversees IT service delivery operations across contracted support teams, ensuring compliance with contract service standards, SLAs, and performance objectives. This role provides operational ...
IT Service Manager
Washington, DC · On-site
Oversees IT service delivery operations across contracted support teams, ensuring compliance with contract service standards, SLAs, and performance objectives. This role provides operational ...
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Job description
Provide Tier 3 end user system administration support via telephone, deskside, or remote to users related to their hardware, network connectivity, operating systems, email, end user and business applications, printers, smart phones/mobile devices, and other standard end user managed tools, hardware, and peripherals. Troubleshoot, document, track, resolve, and report on incidents and requests using the ITSM. Create and deploy standard system images. Use PowerShell and Power BI to create custom reports and use PowerShell to automate maintenance processes. Collaborate with cross-functional teams and vendors to resolve hardware and software issues.
Required Skills
Required Experience
Qualifications:
· Requires a high school diploma/GED and a minimum of five years of experience. Formal technical training and/or further education (AA or BS) are a plus and may be substituted for some experience requirements.
· Requires advanced Tier 3 experience supporting standard office computing equipment (PC’s, laptops, tablets, mobile devices, printers), operating systems (e.g., Windows 10 & 11, macOS, iOS, Android), Microsoft Office Suite/O365, standard business software applications, remote access tools (e.g., Cisco AnyConnect), VPN and secure remote connectivity (RSA SecurID), and Active Directory.
· Must have significant experience with Mobile Device Management (MDM) tools such as JAMF, Apple Business Manager (ABM), Workspace ONE, or Intune.
· Must have thorough understanding of physical, network, and application layers, and with TCP/IP tools and protocol commands to resolve technical issues.
· Must have advanced PowerShell and Power BI skills.
· ITSM ticketing system experience required, BMC Helix experience is preferred.
· Must be able to lift up to 50 pounds
· Occasional travel outside of the DMV may be required.
· Ability to communicate orally and in writing.
· Must have a positive and patient customer service attitude.
· Must be able to work independently and within a team in a fast-paced environment.
· Must be able to attain agency suitability clearance prior to start date.
· Experience supporting a mid-sized Federal agency enterprise is a plus.
· Relevant certifications such as A+, ITIL 4, ACSP, and M365 are preferred, but not required.
About AAC
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