Seasonal Admissions and Experiences Zoo Worker (16+)
Milwaukee County Zoo
Hourly Range:  $11.23 – 20.04
Job Summary: This role is responsible for interacting with guests, including greeting, thanking, and processing ticket sales. Providing a great guest experience is our #1 priority. This can be a fast-paced work environment and requires computer and communication skills. Throughout the Zoo, shifts are mainly standing and outdoors for admissions, parking, and the various experiences.
Essential Duties and Responsibilities:
- Customer Service: The Visitor Services Department will provide a great guests experience and promote animal conservation by following standard procedures, reciting narratives with kindness and consistency, and staying current with zoo knowledge.
- Cash Handling: Properly handle ticket sales and payment transactions using a Point-of-Sales system. Sell tickets for Zoo admission/parking and various experiences. Responsible for cash pickup, verifying of funds, and cash check out.
- Operations: Knowledge of Admission and Experience procedures and duties, including cleaning of assigned area, picking of debris, equipment inspections and operation of exhibits and switchboard.
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Minimum Requirements:
- Must be at least 16 years of age upon application.
Preferred Qualifications:
- High School diploma or GED
- Valid driver license
- Previous work experience with cashiering or money handling
- Previous work experience in customer service
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Additional Comments:
- All Zoo Workers are responsible for cash handling and customer service
- Zoo Workers 3 and 4 may act as lead workers and switchboard operators
- In addition, Zoo Workers 4 responsibilities include service recovery and emergency preparedness
Note: This Original Examination is open to all qualified applicants authorized to work in the United States. In accordance with Rule III section 11 of the Civil Service Rules a non-competitive examination will be held for this position. The non-competitive examination will consist of a review of candidate materials, education and related experience.
APPLICANTS MUST POSSESS MINIMUM QUALIFICATIONS AT TIME OF FILING APPLICATION.