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What are some common challenges faced by employees working at Custer State Park Resorts, and how can they be addressed?

Employees at Custer State Park Resorts often encounter challenges such as managing high guest volumes during peak tourist seasons and adapting to the fast-paced hospitality environment. The remote location can also present difficulties related to commuting or housing. To address these issues, the resorts typically offer staff housing options, provide thorough training programs, and encourage teamwork to ensure smooth operations. Staff members are supported by experienced managers and a collaborative team culture, helping them succeed even during busy periods.

What are the key skills and qualifications needed to thrive as an employee at Custer State Park Resorts, and why are they important?

To thrive as an employee at Custer State Park Resorts, you typically need experience in hospitality, customer service, and basic food or lodging operations, often supported by a high school diploma or relevant certifications. Familiarity with reservation systems, point-of-sale software, and safety protocols is highly valued. Strong interpersonal communication, teamwork, and problem-solving skills help you create memorable guest experiences and handle diverse situations. These skills ensure efficient operations, guest satisfaction, and a positive reputation for the resort.

What are Custer State Park Resorts?

Custer State Park Resorts are a collection of lodges, cabins, and dining facilities located within Custer State Park in South Dakota. These resorts provide visitors with comfortable accommodations and amenities, allowing them to stay within the park while exploring its scenic beauty, wildlife, and recreational opportunities. The resorts also offer activities, guided tours, and access to outdoor adventures such as hiking, fishing, and wildlife viewing. Staying at the resorts allows guests to immerse themselves in the park experience with rustic charm and modern conveniences.
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Infographic showing various Custer State Park Resorts job openings in the United States as of July 2026, with employment types broken down into 2% Internship, 22% As Needed, 7% Full Time, 2% Part Time, 66% Temporary, and 1% Summer. Highlights an 8% Physical, and 92% Hybrid job distribution.

2026 April-October Seasonal Front Desk Agent

Custer State Park Resorts

Custer, SD

$13 - $16.50/hr

Other

Re-posted 12 days ago

Job description

Department: Rooms

Reports to: Front Desk Manager

Summary:

Front desk activities of the resort include resolving problems arising from guest
complaints, completing reservation and room assignment activities and addressing
unusual requests or inquiries by performing the following duties:

Responsibilities  

  • Provides excellent guest service.
  • Is thoroughly familiar with all lodges and activities in Custer State Park.
  • Works closely with the Central Reservations staff to receive reservations or
    monitor changes.
  •  Monitors the posting of payments and changes to ensure their accuracy and
    completeness.
  • Works on a continual basis with the housekeeping and maintenance departments
    regarding current status of available rooms/cabins.
  • Answers inquiries pertaining to resort policies and services and park activities.
  •  May be assigned other duties, at times in other departments, as the need arises
    to support fellow staff members in achieving the company mission.

Qualifications

  • To perform this job successfully, an individual must be able to perform each
    essential duty satisfactorily. The requirements listed below are representative of
    the knowledge and/or ability required.

Education/Experience Preferred:

  • Prior experience desired, but not required. High school education or GED
    preferred or equivalent combination of education and experience.

Reasoning Ability:

  • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
  • Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Requirements:
The physical demands described here are representative of those that must be met by
an associate to successfully perform the essential functions of this job:

  • Requires grasping, writing, standing, walking, repetitive motions, listening and hearing abilities and visual acuity.
  • Talking and hearing occurs continuously in the process of communicating with guests, supervisors and other associates.
  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
  • Required to use hands, reach with hands and arms, climb or balance, and kneel, crouch, or crawl.
  • The associate must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

I have read this job description and understand its contents. Furthermore, I verify that I
am able to meet all criteria as detailed above and am capable of performing all tasks
described. I also understand that no written job description can detail every aspect of a
job and realize that I may be asked to work in other areas besides my primary position.

About Us: At Regency Hotel Management, hospitality is who we are—and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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