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Zip Co Jobs (NOW HIRING)

Zip

Internal AI Operations Lead

San Francisco, CA · On-site +1

$170K - $240K/yr

... Zip. Get your hands dirty building reference implementations and extending GTM's early centralization work into a company-wide standard. * Co-own Internal AI team tooling. Partner with the internal ...

RIVERSPORT FOUNDATION

ZIP GUIDE

Oklahoma City, OK

Zip Guides are responsible for creating a safe, fun environment for guests by proactively ... Able to communicate effectively in a professional manner with co-workers, supervisors, subordinates ...

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What is the difference between Zip Co vs Customer Service Representative?

AspectZip CoCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice or remote; fintech industryCall centers, retail, or office settings
Industry UsageFintech, finance, lendingRetail, telecommunications, finance
Common Search/ComparisonCustomer support, fintech rolesCustomer support, client service

Zip Co primarily operates in the fintech and lending industry, focusing on digital financial services, while Customer Service Representatives work across various industries providing direct support to customers. Both roles require strong communication skills and some customer service experience, but Zip Co roles are more specialized in financial technology, whereas Customer Service Representatives are more generalist roles in customer support.

What are the key skills and qualifications needed to thrive at Zip Co.?

To thrive at Zip Co., you generally need expertise in fintech services, strong analytical skills, and relevant qualifications in finance, technology, or business. Familiarity with digital payment platforms, data analytics tools, and CRM systems is highly valued, alongside certifications such as CPA or relevant technology credentials. Exceptional communication, problem-solving, and adaptability are important soft skills for collaborating in a fast-paced, innovative environment. These skills and qualities are crucial for driving customer-focused solutions and maintaining a competitive edge in the financial technology sector.

What is Zip Co and what does the company do?

Zip Co is a global financial technology company that provides buy now, pay later (BNPL) solutions to consumers and businesses. The company allows customers to make purchases and pay them off over time through interest-free installment plans. Zip Co partners with a wide range of retailers, enabling shoppers to split payments while merchants receive the full amount upfront. The platform aims to offer flexible and transparent payment options, helping users manage their finances more effectively.

What are the common challenges faced by employees working at Zip Co. in fintech roles?

At Zip Co., employees in fintech roles often navigate the fast-paced nature of the financial technology sector, where adapting to frequent changes and regulatory updates is essential. Balancing innovation with compliance can be challenging, as teams strive to deliver user-friendly solutions while adhering to strict financial regulations. Collaboration across departments such as engineering, product, and legal is frequent, making strong communication skills vital. Additionally, staying ahead of competitors requires continuous learning and proactive problem-solving.
More about Zip Co jobs
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What states have the most Zip Co jobs? States with the most job openings for Zip Co jobs include:
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Zip Co jobs near you
Infographic showing various Zip Co job openings in the United States as of May 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution.
Internal AI Operations Lead

Internal AI Operations Lead

Zip

San Francisco, CA • On-site, Remote

$170K - $240K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

About Zip
Zip is the AI platform for enterprise procurement - built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before.
The world's most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they've saved over $8 billion and processed over $500 billion in spend. Zip's team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA.
Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.
Your Role
You are the hands-on builder, problem solver, and strategist at the center of Zip's new Internal AI team. The Internal AI team operates in a hub-and-spoke model: we own a central roadmap of product and platform capabilities that accelerate AI adoption across every non-product engineering team at Zip, and we partner with those teams so their own roadmaps accelerate AI impact across Zip, safely.
This role is the operating-model owner of that hub. You will define the central roadmap that our internal AI engineers build against, run the AI Champion & Leader network that extends our reach into every department, and own the training, enablement, and tooling that continues to accelerate Zip as an industry leader in AI. You lead by doing - prototyping solutions, pressure-testing ideas in production, and showing teams what's possible before asking them to adopt it.
You Will
  • Define and own the roadmap. Translate department needs, champion insights, and leadership priorities into a prioritized roadmap for the Internal AI Team across initiatives. Validate ideas by building quick prototypes before committing engineering time.
  • Run the AI Champion & Leader network and partner with every department head. Own the cadence across all 10 department champions and leaders - surfacing wins, unblocking champions, funneling feedback. Sit directly with each department lead to understand their roadmap, shape their quarterly AI goals, and make sure the Internal AI team is sequenced to accelerate them.
  • Build Zip's AI skills framework. Define and operate the process, standards, and repository for how agents and skills are authored, reviewed, shared, and retired across Zip. Get your hands dirty building reference implementations and extending GTM's early centralization work into a company-wide standard.
  • Co-own Internal AI team tooling. Partner with the internal AI engineers on the ownership, administration, and operation of the tools the Internal AI team runs on behalf of the company - Enterprise AI Assistants, Notion AI, n8n, the skills repository, and other platform capabilities. Evaluate and prototype new tooling to address missing capabilities.
  • Own training and enablement across the org. Build and run the strategy for continuous AI upskilling - foundations courses, department-specific deep dives, office hours, content and communication for internal channels, onboarding for new Zipsters, hackathons. Broad for the company, targeted where each department needs depth.
  • Ship solutions, not just strategy. Set the tempo - company cadences, communication strategy, regular company-wide AI experimentation time, AI surveys that track comfort and confidence. Own our internal hackathon, mini hackathons in teams, and create new ways to move AI forward internally. When a team is stuck, you jump in and build the first working version yourself.

Qualifications
  • 7+ years leading cross-functional change or transformation programs at a high-growth software company. You've driven new ways of working across a whole org, not just a team.
  • AI-first and hands-on. Daily driver of Claude. You've built your own skills, agents, and workflows - and have strong opinions on where AI wins and where it fails. You prototype before you prescribe.
  • Technically deep. You read API docs, understand MCP, reason about data flows, and vibe-code working prototypes. You're comfortable in AI tools and can build a proof-of-concept over a weekend.
  • Strategic and influential. You hold the 12-month view, partner with VPs to invest their teams' time, and can tell leaders "not yet" with tact.
  • Problem solver who thrives in ambiguity. You've run hackathons, offsites, or enablement programs from scratch - and you love getting into the details to unblock people.

The base salary range for this role is $170,000 - $240,000. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise.
Perks & Benefits
At Zip, we're committed to providing our employees with everything they need to do their best work.
  • Start-up equity
  • 100% health, vision & dental coverage options
  • Catered breakfast, lunch, & dinner
  • Flexible PTO
  • ClassPass membership
  • Monthly commuter benefit
  • Team building events & happy hours
  • Home office stipend
  • Phone/internet reimbursement
  • Paid parental leave
  • Fertility stipend
  • 401k plan
  • Unlimited AI token usage

We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!
Zip logo

About Zip

Sourced by ZipRecruiter

We are Zip, a global Buy Now, Pay Later company providing fair and seamless solutions that simplify how millions of people pay. Our journey began in Australia, has taken us to multiple different markets and we're just getting started. We exist to create a world where people can live fearlessly today, knowing they're in control of tomorrow. Focused on product innovation that puts people at the centre, we put the financial well-being of our customers and merchant partners at the heart of everything that we do.

Industry

Software development

Company size

51 - 200 Employees

Headquarters location

San Francisco, CA, US

Year founded

2020

Social media

Twitter

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