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Zendesk Internship Jobs in Springfield, VA (NOW HIRING)

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Zendesk Internship information

See Springfield, VA salary details

$14

$26

$40

How much do zendesk internship jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for zendesk internship in Springfield, VA is $26.55, according to ZipRecruiter salary data. Most workers in this role earn between $21.59 and $30.14 per hour, depending on experience, location, and employer.

What is a Zendesk internship?

A Zendesk Internship is a temporary position offered by Zendesk, a company specializing in customer service software, to students or recent graduates. Interns typically work on real projects alongside experienced professionals in fields like engineering, product management, marketing, or customer experience. The internship provides hands-on experience, mentorship, and networking opportunities within the tech industry. It's designed to help participants develop practical skills, gain industry insights, and potentially transition into full-time roles after graduation.

What skills and qualifications are needed to thrive as a Zendesk intern?

To thrive as a Zendesk Intern, you generally need foundational knowledge in customer service principles, problem-solving abilities, and a relevant academic background such as business, IT, or communications. Familiarity with Zendesk's customer support platform, ticketing systems, and common CRM tools is typically required, and some roles may value basic coding or data analysis skills. Strong communication, collaboration, and a proactive learning attitude are standout soft skills in this internship. These qualities enable interns to contribute effectively to support teams, quickly adapt to company processes, and deliver excellent customer experiences.

What types of projects do interns typically work on during a Zendesk internship?

As a Zendesk intern, you can expect to work on impactful, real-world projects alongside experienced professionals. Interns often contribute to product development, customer support enhancements, data analysis, or process improvements, depending on their team placement. You'll collaborate with cross-functional teams, attend regular meetings, and may have the opportunity to present your work to leadership. This hands-on experience is designed to help you build practical skills and expand your professional network, preparing you for a successful career in tech or customer experience.

What is the difference between Zendesk Internship vs Customer Support Representative?

AspectZendesk InternshipCustomer Support Representative
Required CredentialsEnrolled in or recent graduate of relevant fieldHigh school diploma or equivalent, some roles may prefer experience
Work EnvironmentInternship setting, often in office or remote, learning-focusedCustomer service environment, handling client inquiries
Employer & Industry UsageTech companies, SaaS providers, customer service platformsVarious industries including tech, retail, finance
Common Search & ComparisonEntry-level, learning role, internship programsFull-time, entry-level customer support roles

The Zendesk Internship is an entry-level learning opportunity designed for students or recent graduates interested in customer service and SaaS platforms. In contrast, a Customer Support Representative is a full-time role focused on assisting customers with product issues. While both roles involve customer interaction, the internship emphasizes training and skill development, whereas the representative role involves ongoing support responsibilities.

What are the most commonly searched types of Zendesk jobs in Springfield, VA?

The most popular types of Zendesk jobs in Springfield, VA are:

What are popular job titles related to Zendesk Internship jobs in Springfield, VA?

For Zendesk Internship jobs in Springfield, VA, the most frequently searched job titles are:

What job categories do people searching Zendesk Internship jobs in Springfield, VA look for?

The top searched job categories for Zendesk Internship jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Zendesk Internship jobs?

Cities near Springfield, VA with the most Zendesk Internship job openings:

Zendesk Internship jobs near you
Infographic showing various Zendesk Internship job openings in Springfield, VA as of August 2026, with employment types broken down into 14% Internship, 64% Full Time, and 22% Part Time. Highlights an 100% In-person job distribution, with an average salary of $55,221 per year, or $26.5 per hour.

Help Desk Technician I (5833) with Security Clearance

Three Saints Bay

Manassas, VA • On-site

$24 - $30/hr

Other

Re-posted 28 days ago

Job description

Three Saints Bay, LLC. a government contracting industry leader, is seeking an experienced Help Desk Technician I. This position will report into our our Manassas, VA Headquarters office. The Help Desk Technician I is the first point of contact between our customers and the IT department - and first impressions matter. This role is equal parts people skills and technical aptitude: you'll be the calm, knowledgeable voice that guides users through technical challenges, from a forgotten password to a device enrollment issue. If you thrive in a fast-paced environment, genuinely enjoy helping people, and want to grow your IT career in a modern, cloud-first organization, this is your starting point. Position Requirements: * Serve as the primary point of contact for IT support requests received via our help desk ticketing system, phone, and email * Triage, prioritize, and resolve incoming support tickets related to hardware, software, connectivity, and Microsoft 365 applications * Guide end users through troubleshooting steps with patience and clarity, regardless of their technical skill level - including senior management * Support device enrollment and management through Microsoft Intune, including BYOD (Bring Your Own Device) onboarding for Windows, macOS, iOS, and Android * Assist users with Microsoft 365 applications and services including Teams, Outlook, SharePoint, OneDrive, and Exchange Online * Manage user accounts, group memberships, and access provisioning via Azure Active Directory / Entra ID * Troubleshoot LAN/WAN and remote connectivity issues including VPN, Wi-Fi, and remote desktop * Image, configure, and deploy computer assets; set up new employees and conduct brief IT orientations * Create and maintain clear technical documentation and end-user guides * Escalate unresolved issues to Tier 2/3 teams with thorough documentation of steps taken * Verify resolution with the customer and close/update tickets accurately * Support printer services and peripheral setup as needed * May occasionally lift and move equipment up to 50 lbs Education and Experience Requirements: * 1-2 years of IT support, help desk, or customer-facing technical experience (internships and coursework count) * Demonstrated ability to provide exceptional customer service - especially in high-stress or time-sensitive situations * Familiarity with Microsoft 365 suite and cloud-based environments * Basic understanding of networking concepts (DNS, DHCP, TCP/IP, VPN) * Strong written and verbal communication skills * Positive attitude, eagerness to learn, and ability to multitask in an agile environment Preferred: * Experience with Microsoft Intune or other MDM/EMM platforms * Familiarity with Azure Active Directory / Entra ID for user and device management * Experience supporting BYOD environments and mobile device management * Hands-on experience with a ticketing system (ZenDesk, ServiceNow, Jira Service Management, etc.) * CompTIA A+, Microsoft 365 Fundamentals (MS-900), or similar certification (or in progress) Education: * Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred - or equivalent hands-on experience Security Requirements * Must be a U.S. Citizen * Ability to obtain and maintain a U.S. Government security clearance * Subject to background investigation, drug screening, and credit check upon offer of employment Hiring Range: $24.00per hour- $30.00 per hour VEVRAA Federal Contractor Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international. We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.

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