ZipRecruiter

Log In

1

Zendesk Data Entry Jobs in Georgia (NOW HIRING)

Ova Technologies

Call Center Agent

Alpharetta, GA · On-site

$14.75 - $19.25/hr

Basic computer and data entry skills. Required Skills * Excellent verbal and written communication ... Preferred Skills * Experience with CRM software (Salesforce, Zendesk, Freshdesk, HubSpot)

MAPCO Express

Store Support Center Agent

Lawrenceville, GA · On-site

$20 - $22/hr

... chat/email via Zendesk/NiCE) as the single point of entry for all store support needs * Use ... Accurately log work orders, including trade, issue type, and priority, ensuring data quality (e.g ...

Mapco Express

Store Support Center Agent

Lawrenceville, GA · On-site

$20 - $22/hr

... chat/email via Zendesk/NiCE) as the single point of entry for all store support needs * Use ... Accurately log work orders, including trade, issue type, and priority, ensuring data quality (e.g ...

All JobsZendesk Data Entry JobsZendesk Data Entry Jobs in Georgia

Zendesk Data Entry information

What is a Zendesk Data Entry?

A Zendesk Data Entry job involves inputting, updating, and managing customer data within the Zendesk platform. Responsibilities typically include processing support tickets, maintaining accurate customer records, and ensuring data consistency. This role requires attention to detail, familiarity with Zendesk’s interface, and basic data management skills. It helps customer support teams operate efficiently by organizing information for better service.

What are the typical daily responsibilities of a Zendesk Data Entry?

As a Zendesk Data Entry professional, your daily tasks will primarily involve reviewing and entering customer data and support tickets into the Zendesk system with speed and accuracy. You may also be responsible for updating or correcting existing records, categorizing tickets, and ensuring all information is organized and accessible to support teams. Collaboration often occurs with customer service agents and supervisors to clarify information or resolve discrepancies. This role is crucial for maintaining accurate databases that help teams deliver timely, effective customer service.

What are the key skills and qualifications needed to thrive in a Zendesk Data Entry position?

To excel as a Zendesk Data Entry professional, a keen eye for detail, fast and accurate typing skills, and experience with data management are typically required. Familiarity with Zendesk's ticketing system and general CRM tools, as well as basic proficiency in spreadsheets, are valuable technical assets. Strong organizational skills, reliability, and clear written communication distinguish top performers in this position. These abilities ensure error-free record keeping and efficient support operations, which are vital for maintaining customer satisfaction and team productivity.

Does Zendesk Data Entry allow remote work?

Zendesk Data Entry roles often offer remote work options, depending on the employer's policies. These positions typically require familiarity with Zendesk software and data entry skills, and many companies provide remote or hybrid schedules for such roles.

Is Zendesk a good company to work for?

Zendesk Data Entry roles typically involve inputting and managing customer data using tools like Zendesk Support. The company is known for a collaborative work environment and offers remote or flexible schedules, but individual experiences may vary. It is advisable to research employee reviews and job requirements for specific insights.

What are popular job titles related to Zendesk Data Entry jobs in Georgia?

For Zendesk Data Entry jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Zendesk Data Entry jobs in Georgia look for?

The top searched job categories for Zendesk Data Entry jobs in Georgia are:

Zendesk Data Entry jobs near you
Infographic showing various Zendesk Data Entry job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 11% Part Time, 7% Contract, and 3% Nights. Highlights an 85% Physical, 4% Hybrid, and 11% Remote job distribution.

Call Center Agent

Ova Technologies

Alpharetta, GA • On-site

$14.75 - $19.25/hr

Other

Medical, PTO

Re-posted 21 days ago

Job description

Call Center Agent

We are seeking a professional and customer-focused Call Center Agent to handle inbound and outbound customer calls, resolve inquiries, provide product and service information, and ensure a positive customer experience. The ideal candidate will possess excellent communication skills, problem-solving abilities, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Answer incoming customer calls and respond to inquiries professionally.
  • Make outbound calls for customer follow-ups, surveys, or sales support activities.
  • Resolve customer complaints and provide appropriate solutions.
  • Accurately document customer interactions in CRM or call management systems.
  • Provide information regarding products, services, billing, and company policies.
  • Escalate complex customer issues to the appropriate department.
  • Meet individual and team performance targets, including call quality and productivity metrics.
  • Maintain customer confidentiality and data security.
  • Follow company procedures and customer service standards.
  • Participate in training and continuous improvement initiatives.
Required Qualifications
  • High School Diploma or equivalent required.
  • Associate's or Bachelor's degree preferred.
  • 1+ year of experience in a call center, customer service, or support role preferred.
  • Basic computer and data entry skills.
Required Skills
  • Excellent verbal and written communication skills.
  • Strong customer service orientation.
  • Active listening skills.
  • Problem-solving and conflict resolution abilities.
  • Ability to multitask and work under pressure.
  • Time management and organizational skills.
  • Proficiency in Microsoft Office applications.
  • Ability to work flexible shifts if required.
Preferred Skills
  • Experience with CRM software (Salesforce, Zendesk, Freshdesk, HubSpot).
  • Knowledge of call center technologies and ticketing systems.
  • Experience handling high call volumes.
Key Competencies
  • Customer Focus
  • Professionalism
  • Patience and Empathy
  • Teamwork
  • Adaptability
  • Attention to Detail
  • Accountability
Benefits
  • Competitive Salary
  • Health Insurance
  • Paid Time Off
  • Incentive Programs
  • Employee Training and Development
  • Career Advancement Opportunities
Working Conditions
  • Office-based, Remote, or Hybrid work environment.
  • May require evening, weekend, or holiday shifts.
  • Fast-paced environment with performance metrics and call volume targets.

Apply