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Job Summary:
Equity Smart Home Loans (ESHL) is a technology-driven mortgage brokerage and real estate organization. They are seeking a strategic and operationally skilled IT Manager to oversee and drive internal technology initiatives, including managing IT operations, enabling digital transformation, and leading cross-departmental tech projects.
Responsibilities:
• Oversee the IT department's daily operations
• Own IT ticketing workflows and ensure timely issue escalation and resolution.
• Supervise onboarding and offboarding workflows (e.g., system access, workspace setup).
• Serve as the systems liaison between internal departments and the IT team.
• Maintain a working knowledge of our full tech stack including: Google Workspace, RingCentral, LendingPad, Fannie Mae/Freddie Mac integrations, internal portals, and various websites.
• Provision and manage software and user licenses, ensuring role-based system access across departments.
• Collaborate on the configuration and integration of business-critical systems; act as a facilitator, not necessarily the system owner.
• Lead cross-departmental tech-related projects with defined milestones, timelines, and deliverables.
• Propose and implement tech improvements, including automation and AI-driven solutions for business processes.
• Monitor and help reduce system sprawl by identifying underutilized platforms and recommending consolidation or sunset plans.
• Work closely with department heads to understand technology needs and coordinate implementations accordingly.
• Ensure documentation of systems, workflows, and support processes is consistently updated and accessible.
• Participate in strategic planning to help scale the IT function as the company grows.
Qualifications:
Required:
• Proven experience in IT or Operations management with an emphasis on project management and team leadership.
• Strong organizational and systems-thinking skills; ability to manage many moving parts simultaneously.
• Comfort working across a diverse range of platforms and rapidly learning new systems.
• Experience implementing or supporting automation workflows, ideally with exposure to AI or process automation tools.
• Experience managing teams across departments, ensuring collaboration and alignment toward shared goals.
• Strong Integration skills with a proven track record of organizing complex projects and teams.
• Strong data analysis skills, with the ability to interpret complex datasets, identify trends, and deliver actionable insights.
• Exceptional communication skills—clear, concise, and collaborative.
Preferred:
• Experience working in mortgage, lending, or real estate technology environments.
• Familiarity with system provisioning, Google Workspace admin console, CRM tools, or loan origination systems.
• Experience managing remote technical or support teams.
• PMP certification or equivalent project management credentials.
• AWS (cloud hosting and infrastructure)
• Bitdefender Admin (endpoint protection management)
• Zapier (automation and integrations)
• Stripe (payments and billing workflows)
• RingCentral Admin (VoIP/communications systems)
• CRM platforms (general knowledge; mortgage-specific CRMs a plus)
• Google Workspace Admin (email and productivity suite administration)
• ChatGPT Admin (AI tool integration and management)
• Cybersecurity Training platforms and user compliance monitoring
• IC3 Reporting and Documentation (cyber incident handling)
• MongoDB (database familiarity for web apps or internal tools)
• Retool (a low-code tool to speed up production time)
• MERN Stack (experience with full-stack development)
• Trello (Project Management Software)
• LendingPad/ARIVE (Loan Origination System)
Company:
Equity Smart Home Loans is a real estate firm that offers loans and mortgage services. Founded in 2001, the company is headquartered in South Pasadena, USA, with a team of 51-200 employees. The company is currently Growth Stage.