Ywca Relief Worker Jobs (NOW HIRING)

Full Time Equivalency: Non-regular

Hours/Week: Variable, Minimum requirement: 16 hours per month

Compensation range: $18.89/hr

Reports to: Shelter Staff Coordinator

Direct Reports: N/A

Internal Job Code: RES-SA-REL3

/Job Posted: 7/27/2026

Since 1906, YWCA Utah has been a voice for women, a force for change, and a place for hope. Our enduring belief is that better lives for women – all women – will lead to stronger families and communities. YWCA is Utah’s most comprehensive provider of family violence services; our programs include walk-in services and a crisis line, emergency shelter, transitional housing, children’s programs, and a vast array of supportive services. In addition to our work in the area of family violence, the YWCA also reaches out broadly into the community with offerings for every woman, including a nationally accredited child care and early education center, leadership opportunities for women at all life stages, and opportunities to participate more fully in civic life. YWCA Utah is dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom and dignity for all.

Mission: YWCA Utah is dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all.

In addition to being a part of an organization dedicated to race & gender equity in Utah, benefits of working at YWCA include:

Professional development with internal and external training opportunities

Free Employee Assistance Program providing counseling options to employees, partners, and dependents

This position is a survivor-driven, trauma-informed, mobile advocacy position focused on helping crime victims increase access to safe emergency housing and retain safe, long-term housing options while they receive tailored supportive services. The position is an on-call staffing support position with no regularly scheduled hours. The most common shifts we need filled are 11pm-7:30am and 3pm-11:30pm weekdays and weekends. Candidates should be able to work those shifts during a portion of the week. This position includes a 90-day evaluation period, after which performance will be reviewed.

Ensure the health and safety of all participants residing at the YWCA.

Provide a safe and caring environment.

Conduct intake interviews and assess eligibility for new program arrivals.

Discuss abuse, sexual violence, and gender issues in a confidential and supportive manner.

Educate individuals about the dynamics of domestic violence and the services offered by the YWCA and other community organizations.

Respond to crisis phone calls on all shifts, safety plan, provide referrals and resources.

Work alongside participants on the residential floor providing basic needs, assistance in accessing services, and emotional and physical support.

Establish and maintain an effective working relationship with YWCA staff and any other organizations and individuals important to the success of the YWCA’s work.

Problem Solving/Analytical Thinker: Ability to solve and analyze problems effectively and efficiently.

Communication/Interpersonal Skills: Ability to provide exceptional customer service to supporters, partners, board members and co-workers. Exceptional communication skills and ability to respond to difficult situations.

Time Management: Ability to multitask and work efficiently within close time constraints. Ability to work under pressure and in a stressful environment.

Business Knowledge: Ability to master the components of a multi-disciplinary and multi-programmatic organization and partner organizations. Knowledge and understanding of Anti-racism, gender equity and violence against women.

Organization: Strong organizational skills and ability to prioritize efficiently and meet deadlines.

Judgment and Decision Making: Ability to exercise initiative, sound judgment and problem-solving techniques in the decision-making process.

Technology/Tools: Ability to use various computer systems and applications including proficiency in online and electronic communication strategies.

Commitment to mission: Demonstrates commitment to YWCA Utah’s mission and philosophy. Actively engages in YWCA Utah’s anti-racism work.

Compliance: Adhere to YWCA Utah’s policies and is committed to act legally and ethically within the scope of the work.

Committed to empowering participants and eliminating injustice.

An understanding of and agreement with YWCA Utah’s mission, values and philosophy regarding the elimination of racism, empowerment of women and commitment to anti-oppression work and social justice.

Understanding and commitment to issues of cultural diversity and anti-racism.

Enthusiasm for working with those subjected to intimate partner abuse.

Healthy and mature. Able to model strength and empowering, respectful behavior.

Must have the commitment and ability to work sensitively in a 24-hour residential setting with female and child program participants who have a history of trauma.

Outstanding interpersonal skills. Highly effective in communication, conflict resolution, problem solving, and crisis management.

Team player. Must be able to significantly contribute to an agency-wide team approach.

Must have the ability to work with both adult and child vulnerable populations.

Reliable and responsible. Must be able to work evenings, overnight, and weekends.

Ability to relate positively to people of diverse ages, ethnicity, socio-economic levels, beliefs, and lifestyles.

Must be able to pass Department of Health and Human Services criminal background check, meet I-9 requirements.

Work is generally performed in a safe and comfortable office environment. While performing the duties of this job, the employee is regularly required to: sit for long periods of time; use computer to enter data; use telephone to converse with customers and employees; walk and stand for long periods of time; perform repetitive wrist, hand and/or finger movement. Travel to attend conferences, training, outreach and other events occurs routinely.

YWCA Utah is an Equal Opportunity Employer (EOE). If you need assistance or an accommodation during the application process due to disability, it is available upon request. No applicant will be penalized as a result of such a request.