ZipRecruiter

Log In

1

Ymca Member Engagement Jobs (NOW HIRING)

previous page

Showing results 41-60

All JobsYmca Member Engagement Jobs

Ymca Member Engagement information

See salary details

$27K

$77.8K

$136.5K

How much do ymca member engagement jobs pay per year?

As of Aug 13, 2026, the average yearly pay for ymca member engagement in the United States is $77,797.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $94,000.00 per year, depending on experience, location, and employer.

What is the difference between Ymca Member Engagement vs Ymca Program Coordinator?

AspectYmca Member EngagementYmca Program Coordinator
Required CredentialsHigh school diploma or equivalent; experience in customer service or community engagementHigh school diploma; experience in program management or recreation services
Work EnvironmentCommunity centers, gyms, and recreational facilitiesCommunity centers, gyms, and program sites
Employer & Industry UsageUsed across YMCA branches for member relationsUsed for managing specific programs and activities
Common Search & Comparison IntentUnderstanding roles related to YMCA member relationsUnderstanding program management roles within YMCA

Ymca Member Engagement focuses on building relationships with members, enhancing their experience, and promoting community involvement. In contrast, Ymca Program Coordinator manages specific programs, overseeing planning, execution, and staff coordination. Both roles are vital in YMCA operations but differ in their primary focus—member relations versus program management.

How does the YMCA Member Engagement role collaborate with other departments to enhance the member experience?

In the YMCA Member Engagement role, you will frequently collaborate with fitness instructors, program coordinators, and front desk staff to ensure members receive comprehensive support. This may involve sharing feedback, coordinating special events, and helping resolve member concerns by directing them to the appropriate team. Working closely with various departments allows you to foster a welcoming environment and ensure members feel valued and connected to the YMCA community.

What is a YMCA Member Engagement role?

A YMCA Member Engagement role involves interacting with members and guests to ensure they have a positive experience at the facility. Responsibilities typically include greeting members, answering questions, providing information about programs and services, assisting with membership sign-ups, and resolving any concerns. The goal is to foster a welcoming environment and support the needs of the community while promoting the YMCA’s mission and values.

What are the key skills and qualifications needed to thrive as a YMCA Member Engagement associate, and why are they important?

To thrive as a YMCA Member Engagement Associate, you need strong customer service skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with membership management systems, such as Daxko or similar CRM software, is frequently required. Outstanding interpersonal communication, problem-solving abilities, and a welcoming attitude help create positive member experiences and foster community. These skills and qualities are crucial for building relationships, ensuring member retention, and supporting the YMCA’s mission of community engagement.
More about Ymca Member Engagement jobs
What job categories do people searching Ymca Member Engagement jobs look for? The top searched job categories for Ymca Member Engagement jobs are:
Ymca Member Engagement jobs near you
Infographic showing various Ymca Member Engagement job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $77,797 per year, or $37.4 per hour.

Member Engagement Center Agent

CROSSROADS YOUNG MENS CHRISTIAN ASSOCIATION INC

Crown Point, IN • On-site

$16/hr

Other

Posted 21 days ago

Job description

Pay starts at $16.00 per hour and up based on experience
Your voice is the first step in someone's Y journey - make it count! Minimum of 18 hours per week. Apply for Member Engagement Center Agent today!
*Please note this position is in-office in Crown Point, Indiana.
POSITION SUMMARY: The Member Engagement Center Agent serves as the first point of contact for members and prospective members at the Crossroads Member Engagement Center. This role is responsible for managing a high volume of inbound customer service calls, providing accurate information, and ensuring a high-quality member experience. The agent is also expected to conduct outbound engagement calls to current and potential members, supporting retention efforts, collecting feedback, and promoting program growth initiatives.
ESSENTIAL FUNCTIONS:
  1. Model and communicate the mission, vision, and values of the Crossroads YMCA in all interactions.
  2. Respond to inbound calls with professionalism, accuracy, and empathy; efficiently resolving member inquiries and concerns.
  3. Conduct outbound calls to welcome new members, follow up on inquiries, and promote relevant programs and services.
  4. Provide clear and accurate information about memberships, billing, policies, and YMCA offerings, including branch-specific programs.
  5. Support members in achieving their goals by identifying their interests and matching them with appropriate programs, services, or member connections.
  6. Foster satisfaction and retention by building rapport, delivering personalized service, and proactively engaging with members beyond transactional interactions.
  7. Communicate membership options and perks to encourage upgrades and long-term retention.
  8. Maintain accurate documentation of all member interactions and escalate complex or unresolved issues as appropriate.
  9. Monitor and respond to member account alerts professionally and respectfully.
  10. Consistently achieve or exceed individual and team performance metrics and service standards.
  11. Proactively make outbound calls during slower periods to support engagement and retention efforts.
  12. Inform supervisors or directors of unusual situations or unresolved member concerns in a timely manner.
  13. Ensure compliance with all YMCA membership policies and procedures.
  14. Be knowledgeable and supportive of the YMCA annual support campaign.
  15. Complete all required compliance and professional development training annually or as assigned.
  16. Support other duties as assigned to meet the needs of the department and association.
QUALIFICATIONS:
  1. High school diploma or equivalent required.
  2. Minimum 1 year of customer service or call center experience; sales experience preferred.
  3. Minimum required 18 hours worked per week or minimum 3 shifts per week.
  4. Excellent interpersonal communication, problem-solving skills, and ability to multitask in a fast-paced environment.
  5. Passion for delivering outstanding service and building relationships.
  6. Familiarity with YMCA programs and services is a plus.
  7. Ability to relate and communicate effectively to diverse groups of people from all social and economic segments of the community.
  8. Adept computer skills with CRM experience.
  9. Desire and ability to work with people of all ages and backgrounds.

YMCA COMPETENCIES (Leader):
The National YMCA Mission:
"To put Christian principles into practice through programs that build healthy spirit, mind, and body for all."
Caring: Demonstrates kindness and empathy in daily interactions. Welcomes all and builds positive relationships with members and teammates.
Honesty: Acts with integrity, keeps commitments, and communicates truthfully.
Respect: Treats others with dignity and listens with empathy. Welcomes all backgrounds and identities.
Responsibility: Follows through on tasks and takes ownership of behavior and results
WORK ENVIRONMENT & PHYSICAL DEMANDS:
  • Visual, auditory, and verbal ability to communicate effectively.
  • Must have high level of alertness, concentration, and initiative.
  • Ability to lift 20 lbs. and stand, walk, or sit for extended periods of time; occasionally stoop/bend.
  • Sedentary work environment with extended periods of computer use, requiring strong attention to detail and focus. Occasional movement and breaks from the desk may be necessary to promote ergonomic health.
  • Maintain a neat and professional appearance at all times.

COMMITMENT TO CHILD ABUSE PREVENTION
We are committed to safeguarding the children and families we serve. As a youth-serving organization, the YMCA maintains a strict commitment to child abuse prevention, including staff training, adherence to established safety policies, and zero tolerance for abuse or misconduct.

Apply