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Ymca Member Engagement information

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$27K

$77.8K

$136.5K

How much do ymca member engagement jobs pay per year?

As of Aug 12, 2026, the average yearly pay for ymca member engagement in the United States is $77,797.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $94,000.00 per year, depending on experience, location, and employer.

What is the difference between Ymca Member Engagement vs Ymca Program Coordinator?

AspectYmca Member EngagementYmca Program Coordinator
Required CredentialsHigh school diploma or equivalent; experience in customer service or community engagementHigh school diploma; experience in program management or recreation services
Work EnvironmentCommunity centers, gyms, and recreational facilitiesCommunity centers, gyms, and program sites
Employer & Industry UsageUsed across YMCA branches for member relationsUsed for managing specific programs and activities
Common Search & Comparison IntentUnderstanding roles related to YMCA member relationsUnderstanding program management roles within YMCA

Ymca Member Engagement focuses on building relationships with members, enhancing their experience, and promoting community involvement. In contrast, Ymca Program Coordinator manages specific programs, overseeing planning, execution, and staff coordination. Both roles are vital in YMCA operations but differ in their primary focus—member relations versus program management.

How does the YMCA Member Engagement role collaborate with other departments to enhance the member experience?

In the YMCA Member Engagement role, you will frequently collaborate with fitness instructors, program coordinators, and front desk staff to ensure members receive comprehensive support. This may involve sharing feedback, coordinating special events, and helping resolve member concerns by directing them to the appropriate team. Working closely with various departments allows you to foster a welcoming environment and ensure members feel valued and connected to the YMCA community.

What is a YMCA Member Engagement role?

A YMCA Member Engagement role involves interacting with members and guests to ensure they have a positive experience at the facility. Responsibilities typically include greeting members, answering questions, providing information about programs and services, assisting with membership sign-ups, and resolving any concerns. The goal is to foster a welcoming environment and support the needs of the community while promoting the YMCA’s mission and values.

What are the key skills and qualifications needed to thrive as a YMCA Member Engagement associate, and why are they important?

To thrive as a YMCA Member Engagement Associate, you need strong customer service skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with membership management systems, such as Daxko or similar CRM software, is frequently required. Outstanding interpersonal communication, problem-solving abilities, and a welcoming attitude help create positive member experiences and foster community. These skills and qualities are crucial for building relationships, ensuring member retention, and supporting the YMCA’s mission of community engagement.
More about Ymca Member Engagement jobs
What job categories do people searching Ymca Member Engagement jobs look for? The top searched job categories for Ymca Member Engagement jobs are:
Ymca Member Engagement jobs near you
Infographic showing various Ymca Member Engagement job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $77,797 per year, or $37.4 per hour.

Member Engagement Director - Plaistow YMCA

YMCA OF THE NORTH SHORE INC

Plaistow, NH • On-site

$54K - $58K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 19 days ago

Job description

Inspire Connections. Build Community. Create Meaningful Member Experiences.
Are you passionate about creating welcoming experiences, building relationships, and helping people feel connected to their community? The Plaistow YMCA is seeking a Member Engagement Director to lead membership growth, engagement strategies, and exceptional member experiences.
As a key member of the YMCA leadership team, the Member Engagement Director plays a vital role in strengthening relationships with members, families, staff, and community partners. This position oversees membership engagement efforts, leads a frontline member services team, supports recruitment and retention strategies, and ensures every interaction reflects the YMCA's commitment to healthy living, youth development, and social responsibility.
This highly visible role serves as a champion for the YMCA within the community, creating opportunities to connect individuals and families with programs, services, and resources that help them thrive.
What You'll Do
Member Engagement & Experience
  • Create a welcoming, inclusive environment where members and guests feel valued, connected, and supported.
  • Develop and implement strategies to increase member engagement, retention, and overall satisfaction.
  • Build meaningful relationships with members through consistent outreach, personal connections, and exceptional customer service.
  • Plan and support member events, programs, and engagement opportunities that strengthen community connections.
  • Partner with association membership leadership to support strategies that drive growth and community impact.
Frontline Team Leadership
  • Lead, train, coach, and support the Welcome Center team to deliver outstanding service experiences.
  • Provide ongoing feedback, professional development, and recognition to support staff success.
  • Maintain effective Welcome Center coverage and scheduling to ensure exceptional service during peak times.
  • Foster a positive, collaborative team culture aligned with YMCA values of Caring, Honesty, Respect, and Responsibility.
Membership Growth & Community Outreach
  • Drive membership recruitment through lead follow-up, outreach strategies, local marketing initiatives, and community partnerships.
  • Identify opportunities to increase YMCA awareness and participation within the community.
  • Develop relationships with local organizations, businesses, schools, and community groups to expand YMCA impact.
  • Represent the YMCA as a welcoming community resource and advocate for its mission.
Data Management & Performance Tracking
  • Maintain accurate membership records and ensure data integrity within YMCA systems.
  • Monitor membership trends, engagement activity, and key performance indicators to support decision-making.
  • Generate reports and analyze data to identify opportunities for recruitment, retention, and improved member experience.
  • Use insights to develop strategies that support membership goals and organizational priorities.
Why Work for the YMCA of the North Shore?
At the YMCA, you're more than an employee-you're part of a mission-driven organization dedicated to strengthening communities and helping individuals reach their full potential.
Professional Growth: Paid training, leadership development, and advancement opportunities across YMCA of the North Shore locations.
Health & Wellness Benefits: Medical, dental, and employer-funded life insurance for eligible full-time employees.
Paid Time Off: Three weeks of paid vacation, plus sick and personal time for eligible full-time employees.
Retirement Plan: 12% employer-funded retirement contribution (vested, no employee match required).
Free YMCA Membership: Enjoy access to fitness programs, swimming, wellness classes, and discounts on YMCA childcare, camp, and programs.
Join a team where your leadership, creativity, and passion for community engagement can make a lasting impact every day.
  • Strong leadership and team management skills, with the ability to motivate and inspire others.
  • Experience in membership management, recruitment, and retention, preferably in a non-profit setting.
  • Excellent communication and relationship-building skills with members, staff, and stakeholders.
  • Proficient in membership software systems and data management.
  • Analytical mindset to interpret data and drive strategic decisions.
  • Bachelor's degree in business, marketing, or related field (preferred).
  • Passion for community service and commitment to YMCA values.
  • Valid driver's license or reliable transportation required.
  • Bi-lingual and multi-lingual candidates preferred.

The YMCA is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.

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