Yacht Account Manager Jobs (NOW HIRING)

Overall Purpose

A successful Yacht Manager with Hill Robinson USA will have demonstrated experience and knowledge of the yachting industry. This position involves working to ensure resources are in place for the smooth and safe operation of our fleet vessels. Areas of responsibility include safety and compliance administration, technical and emergency support, crew management, financial administration and shoreside support. The Yacht Manager is the central point of contact for all vessel operations and is responsible for regular reporting to the owner.

This role is diverse and tasks to achieve can vary daily and on an as needed basis.

Responsibilities Yacht Administration:

• Point of contact for captains; effectively and efficiently communicate with captains and crew.
• Monitor monthly budgets and communicate/anticipate overages, purchasing and spending thresholds; approve invoices, advice on monthly funding requests.
• Coordinate and review insurance, VSAT (and other communications,) vendor and other service contracts and T&C’s.
• Produce monthly and yearly owner reports.
• Facilitate good flow of communication between yacht and other departments at Hill Robinson.
• Working closely with their Client Service team, the Yacht Manager is responsible for the operation of their assigned yachts.
• Compile Client focussed reports providing economic analysis of each vessel at the same time exploring areas for improvements that could lead to potential cost savings and improved efficiencies across the fleet.
• To communicate openly with other members of the Client Service team, keeping them fully informed of yacht itineraries, significant issues, crew changes etc.
• Ensure common working practices and reporting formats are adhered to and deadlines are maintained and met.

Safety Administration and Technical Support:

• Maintain robust compliance processes in the US, ensuring adherence to national and international maritime regulations.
• Yacht compliance working directly with applicable Flag states, Class societies and Port State Control.
• Using HRclick, monitor ships documents; oversee and instruct upload / download accounts, photos, forms and certificates by the yacht administrator.
• Execution of compliance audits and inspections for US fleet yachts, addressing findings and implementing corrective actions.
• Review monthly ISM meetings and follow through to close open issues.
• Working with the vessels, update and produce safety manuals, annual SMA and SSP reviews.
• Liaise with the project manager to assist with refit work; arrange statutory Class and Flag surveys and attendance.
• Support yachts in emergencies including incident/accident reporting and insurance claim coordination.

Crew Management:

• Working with the employer, coordinate all captain / crew employment procedures and employment terms.
• Advise on crew selection; ensure certification is correctly verified; coordinate employment contracts with employer.
• Manage and review annual crew appraisals; advice on dismissals; coordination of departures and/or terminations.
• Working with the employer and yacht accountant, monitor payroll, communicate changes or other issues.

Finance:

• Establish, monitor and analyse monthly budgets, communicate/anticipate expenditure, purchasing and spending thresholds; approve invoices, advise on monthly funding requests etc working together with Yacht Accountant(s).
• Working with the Yacht Accountant(s) and other parties as relevant (Captains, Pursers, Crew Manager, Training & Development Manager, Technical/Project Managers), prepare the budget for the year ahead (normally November) with a review mid-year (normally June).
• If required, present budget on Teams or in a client meeting.
• The Yacht Manager should drive, control, and report on the (consolidated) budget.
• Continually monitor expenditure against budget and analyse variations. This is done with a view to anticipate and prevent any budget over runs.
• Strive to identify items where savings against the budget can be made.
• Report to Fleet Superintendent any unavoidable predictable budget variations as and when identified and strive to mitigate their impact.
• Note: Budgets are maximum expenditure levels, all efforts should be made to eliminate unnecessary expenditure.

Shore Support And Business Development

• Develop relationships with Company preferred vendors / contractors and able to advise yachts as
• Assist with dockage, bunkering and supplies when requested, working with the Hill Robinson Procurement department.

• Support President with promotion and development with new and existing
• Support marketing, client relations and events through operational support where

Person, skills, and knowledge Specification Degree educated:

• College degree or other related degree preferred; or equivalent experience.
• ISM Auditor’s Course and / or other maritime training an advantage.

Skills and knowledge:

• 2+ Years industry specific experience required.
• Additional experience in similar position, working aboard a yacht as crew, and / or other industry related experience beneficial.
• High organizational skills required with proficiency in MS Office Suite, database navigation, and social media.

Personal attributes and skills:

• Excellent spoken and written English; additional languages (French/Spanish) beneficial, but not
• Excellent yachting knowledge, in particular understanding of operational, technical and ISM
• Organized and able to work efficiently with minimal
• Works well under pressure and can meet tightAble to react when necessary to last minute changes; ability to meet and prioritize client
• Ability to work within and communicate effectively with all levels of colleagues as well as with shipboard officers and crew.
• Ability, willingness and flexibility to travel as and when

It is our expectation that the post holder upholds, demonstrates and lives up to our company values
and works diligently towards our strategic goals and objectives, underpinned by our 5 pillars
(Sustainable Growth, Business Efficiency, Trusted Partner, Culture and Environment, Social &Governance) and that they do so with integrity and professionalism.