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Xm Performance Jobs (NOW HIRING)

Home Depot

Pro Experience Manager

Quincy, IL · On-site

The Pro XM executes safe opening and closing processes and performs Manager on Duty (MOD ... Performance Management: Provide informal and formal performance-based coaching and provide ...

Home Depot

Pro Experience Manager

Neptune, NJ · On-site

The Pro XM executes safe opening and closing processes and performs Manager on Duty (MOD ... Performance Management: Provide informal and formal performance-based coaching and provide ...

Home Depot

Pro Experience Manager

Middletown, RI · On-site

The Pro XM executes safe opening and closing processes and performs Manager on Duty (MOD ... Performance Management: Provide informal and formal performance-based coaching and provide ...

Sirius XM Radio

Director, Sales Growth

Manhattan, NY · On-site

As the combined advertising revenue organization of Sirius XM Holdings Inc., SiriusXM Media spans ... Leverage seller performance data and market insights to identify opportunities, optimize strategy ...

MSD

Senior Full Stack Web Developer

Rockville, MD · On-site

$101K - $154K/yr

... XM Cloud with UI/UX best practices • Build reusable React components mapped to Sitecore templates • Optimize application performance for large volume of site visitors • Implement server-side ...

Sirius XM Radio

Staff Product Analyst - Ads

NY · Remote

SiriusXM, through Sirius XM Canada Holdings, Inc., also offers satellite radio and audio ... Define and evolve the KPIs that power initiative performance and forecasting, inventory quality ...

Sirius XM Radio

Staff Product Analyst - Ads

NJ · Remote

SiriusXM, through Sirius XM Canada Holdings, Inc., also offers satellite radio and audio ... Define and evolve the KPIs that power initiative performance and forecasting, inventory quality ...

Sirius XM Radio

Account Manager

Atlanta, GA

As the combined advertising revenue organization of Sirius XM Holdings Inc., SiriusXM Media spans ... performance campaign management handling conversion data and related ad technology. * Thorough ...

Sirius XM Radio

Account Manager

Manhattan, NY

As the combined advertising revenue organization of Sirius XM Holdings Inc., SiriusXM Media spans ... performance campaign management handling conversion data and related ad technology. * Thorough ...

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$11

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$98

How much do xm performance jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for xm performance in the United States is $60.11, according to ZipRecruiter salary data. Most workers in this role earn between $49.28 and $68.03 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an XM (Experience Management) Performance Specialist, and why are they important?

To thrive as an XM Performance Specialist, you need expertise in data analysis, customer experience strategy, and a solid understanding of business operations, usually supported by a degree in business, marketing, or a related field. Familiarity with experience management platforms like Qualtrics, data visualization tools, and customer feedback systems is essential. Strong communication, problem-solving skills, and the ability to translate data insights into actionable recommendations are valuable soft skills in this role. These skills ensure organizations can effectively measure, analyze, and enhance customer and employee experiences, driving business growth and satisfaction.

How does an XM Performance Consultant typically collaborate with client teams to drive organizational change?

As an XM (Experience Management) Performance Consultant, you’ll frequently work alongside client stakeholders such as HR leaders, department heads, and IT teams to design and implement strategies that improve employee or customer experiences. Collaboration often involves leading workshops, analyzing feedback data, and facilitating action planning sessions. You’ll need to balance technical expertise with strong communication skills to ensure recommendations are practical and tailored to each client’s culture and goals. This role is dynamic and client-facing, offering opportunities to influence change across diverse organizations.

What is the difference between Xm Performance vs X Performance Specialist?

AspectXm PerformanceX Performance Specialist
Required CredentialsCertifications in performance testing, technical skillsCertifications in performance analysis, technical expertise
Work EnvironmentTechnical labs, client sites, remoteOffice, client sites, remote
Industry UsageIT, software, hardware testingIT, software development, system optimization

Xm Performance focuses on evaluating and optimizing system performance through testing and analysis, often involving technical certifications. X Performance Specialist typically performs similar tasks but may emphasize broader system optimization and client interaction. Both roles are common in IT and software industries, with overlapping skills and environments, but Xm Performance is more specialized in performance testing methodologies.

What is an XM Performance professional?

An XM Performance professional specializes in helping organizations improve their employee experience, leadership development, and overall performance. 'XM' stands for Experience Management, and these specialists use data-driven strategies to enhance workplace culture, boost engagement, and drive results. They often provide coaching, consulting, and training services tailored to a company's needs. Their goal is to create high-performing teams and effective leaders who can navigate change and achieve organizational goals.
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Xm Performance jobs near you
Pro Experience Manager

Pro Experience Manager

Home Depot

Quincy, IL • On-site

Full-time

Posted 18 days ago

Home Depot rating

7.5

Company rating: 7.5 out of 10

Based on 6,236 frontline employees who took The Breakroom Quiz

5th of 39 rated national retailers

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Purpose:
Pro Experience Managers (Pro XM) are members of the store leadership team responsible for overseeing the execution of store standards, including customer service, department readiness, and operational processes. Working alongside the in-store Pro team, this role executes strategies to increase sales, loyalty, and Pro Xtra signups while ensuring a speedy, accurate customer experience. The Pro XM drives efficient Pro customer flow, enforces Pro standards, and ensures deliveries are on-time and complete. The Pro XM executes safe opening and closing processes and performs Manager on Duty (MOD) responsibilities strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. They coach and train associates on company policies, safety procedures, and customer service. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. They also collaborate with Store Leaders, Outside Sales, and Specialty Managers to provide input on Pro strategies. This position requires strict adherence to all timekeeping and break policies. The Pro XM upholds all company policies and champions a safe working environment by correcting hazards, ensuring associates complete safety training, and working safely to protect themselves, co-workers, and customers.
Key Responsibilities:
  • 30% - Customer Service / Experience - Service Leadership: Service Leadership: Champion the GET culture by working alongside the team to model service standards and provide real-time coaching on customer interactions. Pro Experience: Actively manage the Pro area to minimize wait times, ensuring carts, signage, and equipment are always available for Pro customers. Inventory Execution: Walk the Top 10 Pro Classes daily to ensure on-shelf availability and job-lot quantities, partnering with ASMs to address gaps. Order Quality: Validate all Will Calls & Deliveries at the start of every shift to ensure accuracy, quality, and on-time completion. Resolution: Promptly resolve customer concerns to ensure satisfaction, escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers.
  • 30% - People - Talent Acquisition: Assist with recruitment and interviews to provide input to the Store Manager/ASM. Training Compliance: Ensure Pro Team Knowledge Depot (KD) training is current and drive engagement with hdPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching & Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Employee Relations: Champion "Voice of the Associate" initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Staffing & Coverage: Monitor Pro Department staffing to address immediate coverage and and manage attendance variances. Accountability: Enforce THD policies and hold associates accountable for operational standards and behavioral expectations
  • 15% -Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines. Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise.
  • 25%- Shared Manager on Duty - Opening & Closing Operations: Perform all Opening/Closing duties, including securing the building, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution & Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution.

Direct Manager/Direct Reports:
  • This Position typically Reports to Specialty ASM or Pro ASM
  • This position has 4 Direct Reports

Travel Requirements:
  • No travel required

Physical Requirements:
  • Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.

Working Conditions:
  • Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes, or odors

Minimum Qualifications:
  • Must be 18 years of age or older
  • Must be legally permitted to work in the United States
  • Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
  • 1 year of relevant work experience, including management of people and retail operations.

Preferred Qualifications:
  • At least 1 year prior merchandising and/or operational experience.
  • At least 1 year leadership experience, preferably big box retail.
  • Knowledge of the home improvement industry.

Minimum Education:
  • The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:
  • No additional education

Minimum Years of Work Experience:
  • 2 + years of previous related work experience

Preferred Years of Work Experience:
  • No additional years of experience

Minimum Leadership Experience:
  • 1+ year of previous leadership Experience

Preferred Leadership Experience:
  • 1+ year of previous leadership Experience

Certifications:
  • None

Competencies:
  • Decision Quality
  • Self-Development
  • Situational Adaptability
  • Customer Focus
  • Manages Conflict
  • Develops Talent
  • Manages Conflict

For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents:
The pay range for this position is between $45,500.00 - $73,500.00

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About Home Depot

Sourced by ZipRecruiter

The Home Depot is the world’s largest home improvement specialty retailer, operating a vast network of warehouse-format stores across the United States, Canada, and Mexico. Founded in 1978, the company has established itself as the primary resource for building materials, lawn and garden products, and home décor. Its business model caters to two distinct customer bases: Do-It-Yourself (DIY) homeowners and "Pro" customers, such as professional contractors and tradespeople. Beyond product sales, the company offers an extensive suite of services, including professional installation and one of the largest tool rental operations in North America.

Industry

Retail and manufacturing

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

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