ZipRecruiter

Log In

1

Xm Performance Jobs in Virginia (NOW HIRING)

Bulkley Associates

Team CDL A Truck Driver

Arlington, VA · On-site

$180K - $190K/yr

... equipment XM Radio + Best Pass + DriverWise Rider pet program Weekly direct deposit Per diem allowance Fuel bonus program up to +0.05 CPM Clean inspection bonuses Top performance bonuses $1,000 ...

Bulkley Associates

Team CDL A Truck Driver

Roanoke, VA · On-site

$180K - $190K/yr

... equipment XM Radio + Best Pass + DriverWise Rider pet program Weekly direct deposit Per diem allowance Fuel bonus program up to +0.05 CPM Clean inspection bonuses Top performance bonuses $1,000 ...

Bulkley Associates

Team CDL A Truck Driver

Roanoke, VA · On-site

$180K - $190K/yr

... XM Radio + Best Pass + DriverWise • Rider pet program • Weekly direct deposit • Per diem allowance • Fuel bonus program up to +0.05 CPM • Clean inspection bonuses • Top performance ...

Bulkley Associates

Team CDL A Truck Driver

Arlington, VA · On-site

$180K - $190K/yr

... XM Radio + Best Pass + DriverWise • Rider pet program • Weekly direct deposit • Per diem allowance • Fuel bonus program up to +0.05 CPM • Clean inspection bonuses • Top performance ...

People also search for

All JobsXm Performance JobsXm Performance Jobs in Virginia

Xm Performance information

What are the key skills and qualifications needed to thrive as an XM (Experience Management) Performance Specialist, and why are they important?

To thrive as an XM Performance Specialist, you need expertise in data analysis, customer experience strategy, and a solid understanding of business operations, usually supported by a degree in business, marketing, or a related field. Familiarity with experience management platforms like Qualtrics, data visualization tools, and customer feedback systems is essential. Strong communication, problem-solving skills, and the ability to translate data insights into actionable recommendations are valuable soft skills in this role. These skills ensure organizations can effectively measure, analyze, and enhance customer and employee experiences, driving business growth and satisfaction.

How does an XM Performance Consultant typically collaborate with client teams to drive organizational change?

As an XM (Experience Management) Performance Consultant, you’ll frequently work alongside client stakeholders such as HR leaders, department heads, and IT teams to design and implement strategies that improve employee or customer experiences. Collaboration often involves leading workshops, analyzing feedback data, and facilitating action planning sessions. You’ll need to balance technical expertise with strong communication skills to ensure recommendations are practical and tailored to each client’s culture and goals. This role is dynamic and client-facing, offering opportunities to influence change across diverse organizations.

What is the difference between Xm Performance vs X Performance Specialist?

AspectXm PerformanceX Performance Specialist
Required CredentialsCertifications in performance testing, technical skillsCertifications in performance analysis, technical expertise
Work EnvironmentTechnical labs, client sites, remoteOffice, client sites, remote
Industry UsageIT, software, hardware testingIT, software development, system optimization

Xm Performance focuses on evaluating and optimizing system performance through testing and analysis, often involving technical certifications. X Performance Specialist typically performs similar tasks but may emphasize broader system optimization and client interaction. Both roles are common in IT and software industries, with overlapping skills and environments, but Xm Performance is more specialized in performance testing methodologies.

What is an XM Performance professional?

An XM Performance professional specializes in helping organizations improve their employee experience, leadership development, and overall performance. 'XM' stands for Experience Management, and these specialists use data-driven strategies to enhance workplace culture, boost engagement, and drive results. They often provide coaching, consulting, and training services tailored to a company's needs. Their goal is to create high-performing teams and effective leaders who can navigate change and achieve organizational goals.
What are popular job titles related to Xm Performance jobs in Virginia? For Xm Performance jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Xm Performance jobs in Virginia look for? The top searched job categories for Xm Performance jobs in Virginia are:
What cities in Virginia are hiring for Xm Performance jobs? Cities in Virginia with the most Xm Performance job openings:
Xm Performance jobs near you
Operations Experience Manager

Operations Experience Manager

Home Depot

Virginia Beach, VA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Home Depot rating

7.5

Company rating: 7.5 out of 10

Based on 6,236 frontline employees who took The Breakroom Quiz

5th of 39 rated national retailers

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Purpose:
Operations Experience Managers (Ops XM) are members of the store leadership team responsible for executing store standards, including customer service, department readiness, and operational processes. This role leads the Order Fulfillment team in executing best practices for picking, staging, and loading to ensure an excellent interconnected experience. The Ops XM drives operational excellence by physically executing inbound freight processes and auditing receiving procedures to verify SOP adherence. Additionally, they are responsible for implementing Shrink Action Plans within their areas of responsibility. The Ops XM performs Manager on Duty (MOD) functions - including safe opening and closing processes-strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. This position requires strict adherence to all timekeeping and break policies. Ops XMs provide input to store leadership on associate performance, talent planning, and selection. They coach and train associates on company policies, safety procedures, and customer service, while championing a safe working environment by ensuring associates complete training, correcting hazards immediately, and upholding all company safety standards.
Key Responsibilities:
  • 30% - Customer Service / Experience - Service Leadership: Champion the GET culture by working alongside the team to model proper techniques and providing real-time coaching on the sales floor. Fulfillment Operations: Direct D93 (Receiving) and D94 (Order Fulfillment) workflows to ensure all orders are received, picked, and staged within Service Level Agreements (SLAs).Quality Assurance: Proactively prevent customer issues by auditing delivery orders for accuracy and quality standards. Conflict Resolution: Promptly resolve customer concerns to ensure satisfaction, while identifying and escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers. Operational Standards: Ensure associates understand and execute in-stock maintenance and store appearance guidelines to support sales performance.
  • 30% - People - Talent Acquisition : Assist with recruitment and interviews to provide input to the Store Manager/ASM. Staffing & Attendance: Monitor department staffing to address immediate coverage gaps and manage attendance variances. Training & Compliance: Ensure D93/D94 training (KD) is current and drive engagement via HDPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching & Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Operational Execution: Conduct daily walkthroughs to validate safety, SOP adherence, RTV/ZMA audits, and inbound freight preparation. Employee Relations: Champion "Voice of the Associate" initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Accountability: Enforce company policies and hold associates accountable for safety and operational standards.
  • 15% - Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines : Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise.
  • 25%- Shared Manager on Duty -Opening & Closing Operations: Perform all Opening/Closing duties, including securing the building and balancing registers, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution & Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution.

Direct Manager/Direct Reports:
  • This Position typically Reports to Operation Assistant Manager
  • This position has 4 Direct Reports

Travel Requirements:
  • No travel required

Physical Requirements:
  • Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.

Working Conditions:
  • Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.

Minimum Qualifications:
  • Must be 18 years of age or older
  • Must be legally permitted to work in the United States
  • Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
  • 1 year of relevant work experience, including management of people and retail operations.

Preferred Qualifications:
  • At least 1 year prior merchandising and/or operational experience.
  • At least 1 year leadership experience, preferably big box retail.
  • Knowledge of the home improvement industry.

Minimum Education:
  • The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:
  • No additional education

Minimum Years of Work Experience:
  • 2 + years of previous related work experience

Preferred Years of Work Experience:
  • No additional years of experience

Minimum Leadership Experience:
  • 1+ year of previous leadership Experience

Preferred Leadership Experience:
  • 1+ year of previous leadership Experience

Certifications:
  • None

Competencies:
  • Action Oriented
  • Decision Quality
  • Collaborates
  • Self-Development
  • Situational Adaptability
  • Communicates Effectively
  • Customer Focus
  • Manages Conflict
  • Develops Talent
  • Manages Conflict

What Home Depot employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Home Depot logo

About Home Depot

Sourced by ZipRecruiter

The Home Depot is the world’s largest home improvement specialty retailer, operating a vast network of warehouse-format stores across the United States, Canada, and Mexico. Founded in 1978, the company has established itself as the primary resource for building materials, lawn and garden products, and home décor. Its business model caters to two distinct customer bases: Do-It-Yourself (DIY) homeowners and "Pro" customers, such as professional contractors and tradespeople. Beyond product sales, the company offers an extensive suite of services, including professional installation and one of the largest tool rental operations in North America.

Industry

Retail and manufacturing

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

Social media

FacebookTwitter

View All Home Depot Jobs

Apply