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Xfinity Customer Service Jobs in Boston, MA (NOW HIRING)

Comcast

Xfinity Retail Sales Consultant

Framingham, MA

$26.69/hr

... services to life for millions of customers every day. If you share in our passion for teamwork, our ... retail career with Comcast Xfinity. At Comcast, we are innovators and leaders-inventing ...

ASM Global

Prep Cook - Xfinity Center

Mansfield, MA · On-site

$20/hr

Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices * Ensure that all equipment is in ...

ASM Global

Prep Cook - Xfinity Center

Mansfield, MA

$20/hr

Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices * Ensure that all equipment is in ...

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All JobsXfinity Customer Service JobsXfinity Customer Service Jobs in Boston, MA

Xfinity Customer Service information

See Boston, MA salary details

$10

$18

$26

How much do xfinity customer service jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for xfinity customer service in Boston, MA is $18.71, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $20.91 per hour, depending on experience, location, and employer.

What is an Xfinity Customer Service?

An Xfinity Customer Service job involves assisting customers with their Comcast Xfinity services, including internet, TV, and phone support. Responsibilities include troubleshooting technical issues, answering billing inquiries, processing service requests, and providing account assistance. Representatives must deliver excellent customer service, resolve issues efficiently, and ensure customer satisfaction. The role may be performed in a call center, retail store, or remotely, depending on the position. Strong communication and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Xfinity Customer Service position?

To thrive as an Xfinity Customer Service representative, you need strong communication skills, problem-solving abilities, and basic computer proficiency, typically supported by a high school diploma or equivalent. Experience with customer relationship management (CRM) software, call center telephony systems, and knowledge of Xfinity’s products and services are often required. Patience, active listening, and a customer-focused attitude are essential soft skills that set top performers apart. These qualities ensure effective resolution of customer issues, promote satisfaction, and help retain loyal customers in a fast-paced environment.

What typical challenges might I face as an Xfinity Customer Service representative, and how are they addressed?

In the Xfinity Customer Service role, you may encounter challenges such as handling difficult customers, managing high call volumes, and addressing complex technical issues. Training programs, detailed knowledge bases, and supportive team structures are in place to help you effectively resolve these situations. Supervisors and colleagues are available for escalation and guidance when needed, ensuring no team member is left unsupported. Developing strong communication and troubleshooting skills will help you navigate daily challenges, and regular feedback opportunities promote continuous growth and improvement.

Can you work from home for Xfinity Customer Service?

Xfinity Customer Service representatives can sometimes work from home, depending on the company's policies and the specific role. Remote positions typically require good communication skills, a reliable internet connection, and familiarity with customer service tools. Availability for remote work may vary based on location and current company needs.

What are popular job titles related to Xfinity Customer Service jobs in Boston, MA?

For Xfinity Customer Service jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Xfinity Customer Service jobs in Boston, MA look for?

The top searched job categories for Xfinity Customer Service jobs in Boston, MA are:

What cities near Boston, MA are hiring for Xfinity Customer Service jobs?

Cities near Boston, MA with the most Xfinity Customer Service job openings:

Xfinity Customer Service jobs near you
Infographic showing various Xfinity Customer Service job openings in Boston, MA as of August 2026, with employment types broken down into 57% Full Time, 29% Part Time, and 14% Contract. Highlights an 100% In-person job distribution, with an average salary of $38,917 per year, or $18.7 per hour.

Store Manager Blufox Mobile- Salem MA

Blufox Mobile

Salem, MA

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Job description

Lead. Inspire. Grow.

Are you an experienced Retail Store Manager, Sales Manager, or Wireless Store Manager looking for a career with unlimited growth potential? Do you thrive in a fast-paced retail environment where you can coach a team, drive sales, and make a direct impact on business success?

Blufox Mobile, a preferred partner of Comcast Xfinity, is seeking a Retail Store Manager to lead our location. This is an opportunity to join one of the fastest-growing telecommunications retailers in the country, with operations across multiple states and continued expansion underway.

We are looking for a results-driven leader who is passionate about retail sales, customer service, team development, business operations, and performance management.

Why Join Blufox Mobile?

At Blufox Mobile, we invest in our people. Our managers have the support, tools, and autonomy needed to build successful teams and grow their careers.

What We Offer

  • Competitive base salary plus performance incentives
  • Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plan
  • Paid Training and Ongoing Leadership Development
  • Paid Vacation, Sick Time, and Personal Time Off
  • Career Advancement and Internal Promotion Opportunities
  • Modern, State-of-the-Art Retail Environment
  • Employee Stock Ownership Program (ESOP) available at select locations
  • Annual Blufox Winners Circle Trip to Mexico for top performers

Key Responsibilities

Retail Leadership & Team Management

  • Lead, coach, and develop a high-performing retail sales team
  • Recruit, interview, onboard, and train new employees
  • Foster a positive, customer-focused, and sales-driven culture
  • Conduct performance reviews, coaching sessions, and development planning

Sales & Business Growth

  • Drive store revenue and exceed sales goals
  • Monitor KPIs including sales performance, customer satisfaction, and productivity
  • Identify opportunities to increase customer acquisition and retention
  • Implement sales strategies that support company growth objectives

Customer Experience

  • Deliver exceptional customer service and create a best-in-class customer experience
  • Resolve customer concerns quickly and professionally
  • Build strong relationships with customers and the local community
  • Ensure team members maintain expert knowledge of Comcast Xfinity products and services

Operations & Store Performance

  • Manage daily store operations, scheduling, and staffing
  • Maintain inventory accuracy and merchandising standards
  • Ensure compliance with company policies and operational procedures
  • Analyze sales reports and business metrics to improve performance

Required

  • Fluent in both English and Spanish
  • Previous experience as a:
    • Retail Store Manager
    • Sales Manager
    • Wireless Retail Manager
    • Telecommunications Manager
    • Customer Service Manager
  • Strong leadership, coaching, and employee development skills
  • Proven ability to drive sales growth and achieve performance goals
  • Excellent communication and relationship-building abilities
  • Strong analytical and problem-solving skills
  • Ability to work flexible schedules, including evenings, weekends, and holidays
  • Ability to stand for long periods of time
  • Ability to lift up to 25lbs

Preferred

  • Experience in telecommunications, wireless, internet, cable, or technology sales
  • Experience with Comcast Xfinity, wireless carriers, or consumer electronics retail environments
  • Multi-unit retail or high-volume sales experience

Build Your Career with Blufox Mobile

If you're a bilingual retail leader who enjoys coaching teams, driving sales performance, and delivering exceptional customer experiences, we want to hear from you. Join a growing company where your leadership makes a difference and your career has room to grow.

Apply today and become part of the Blufox Mobile leadership team.

Keywords

Retail Store Manager Bilingual Store Manager Sales Manager Wireless Manager Telecommunications Manager Retail Operations Manager Customer Service Manager Spanish Speaking Manager Store Leader Sales Leadership Team Development Retail Sales Comcast Xfinity Wireless Sales Business Development Performance Management Customer Experience Inventory Management Recruiting Training Coaching

Apply