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Xfinity Customer Service Jobs in Boston, MA (NOW HIRING)

Blufox Mobile

Sales Associate Blufox Mobile- Roxbury

Roxbury, MA · On-site

$18 - $35/hr

  • Medical

  • Dental

  • Vision

  • Retirement

... customer service? Blufox Mobile, a preferred retail partner of Comcast Xfinity, is actively hiring Sales Associates / Retail Sales Representatives to join our growing team. Whether you have ...

Blufox Mobile

Sales Associate Blufox Mobile- Roxbury

Roxbury, MA · On-site

$18 - $35/hr

  • Medical

  • Dental

  • Vision

  • Retirement

... customer service? Blufox Mobile, a preferred retail partner of Comcast Xfinity, is actively hiring Sales Associates / Retail Sales Representatives to join our growing team. Whether you have ...

Blufox Mobile

Sales Associate Blufox Mobile - Saugus

Saugus, MA · On-site

$18 - $35/hr

  • Medical

  • Dental

  • Vision

  • Retirement

... customer service? Blufox Mobile, a preferred retail partner of Comcast Xfinity, is actively hiring Sales Associates / Retail Sales Representatives to join our growing team. Whether you have ...

Blufox Mobile

Sales Associate Blufox Mobile- Roxbury

Roxbury, MA · On-site

$18 - $35/hr

  • Medical

  • Dental

  • Vision

  • Retirement

... customer service? Blufox Mobile, a preferred retail partner of Comcast Xfinity, is actively hiring Sales Associates / Retail Sales Representatives to join our growing team. Whether you have ...

Blufox Mobile

Sales Associate Blufox Mobile - Saugus

Saugus, MA · On-site

$18 - $35/hr

  • Medical

  • Dental

  • Vision

  • Retirement

... customer service? Blufox Mobile, a preferred retail partner of Comcast Xfinity, is actively hiring Sales Associates / Retail Sales Representatives to join our growing team. Whether you have ...

Blufox Mobile

Store Manager Blufox Mobile- Roxbury

Roxbury, MA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Build strong relationships with customers and the local community * Ensure team members maintain expert knowledge of Comcast Xfinity products and services Operations & Store Performance * Manage ...

Blufox Mobile

Store Manager Blufox Mobile- Saugus

Saugus, MA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Build strong relationships with customers and the local community * Ensure team members maintain expert knowledge of Comcast Xfinity products and services Operations & Store Performance * Manage ...

Blufox Mobile

Store Manager Blufox Mobile- Saugus

Saugus, MA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Build strong relationships with customers and the local community * Ensure team members maintain expert knowledge of Comcast Xfinity products and services Operations & Store Performance * Manage ...

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All JobsXfinity Customer Service JobsXfinity Customer Service Jobs in Boston, MA

Xfinity Customer Service information

See Boston, MA salary details

$10

$18

$26

How much do xfinity customer service jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for xfinity customer service in Boston, MA is $18.70, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $20.91 per hour, depending on experience, location, and employer.

What typical challenges might I face as an Xfinity Customer Service representative, and how are they addressed?

In the Xfinity Customer Service role, you may encounter challenges such as handling difficult customers, managing high call volumes, and addressing complex technical issues. Training programs, detailed knowledge bases, and supportive team structures are in place to help you effectively resolve these situations. Supervisors and colleagues are available for escalation and guidance when needed, ensuring no team member is left unsupported. Developing strong communication and troubleshooting skills will help you navigate daily challenges, and regular feedback opportunities promote continuous growth and improvement.

What is an Xfinity Customer Service?

An Xfinity Customer Service job involves assisting customers with their Comcast Xfinity services, including internet, TV, and phone support. Responsibilities include troubleshooting technical issues, answering billing inquiries, processing service requests, and providing account assistance. Representatives must deliver excellent customer service, resolve issues efficiently, and ensure customer satisfaction. The role may be performed in a call center, retail store, or remotely, depending on the position. Strong communication and problem-solving skills are essential for success in this role.

Can you work from home for Xfinity Customer Service?

Xfinity Customer Service representatives can sometimes work from home, depending on the company's policies and the specific role. Remote work opportunities often require a reliable internet connection, a suitable workspace, and may involve training on customer service software. Availability varies by location and position, so candidates should check the current job listings for remote options.

What are the key skills and qualifications needed to thrive in the Xfinity Customer Service position?

To thrive as an Xfinity Customer Service representative, you need strong communication skills, problem-solving abilities, and basic computer proficiency, typically supported by a high school diploma or equivalent. Experience with customer relationship management (CRM) software, call center telephony systems, and knowledge of Xfinity’s products and services are often required. Patience, active listening, and a customer-focused attitude are essential soft skills that set top performers apart. These qualities ensure effective resolution of customer issues, promote satisfaction, and help retain loyal customers in a fast-paced environment.

What are popular job titles related to Xfinity Customer Service jobs in Boston, MA?

For Xfinity Customer Service jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Xfinity Customer Service jobs in Boston, MA look for?

The top searched job categories for Xfinity Customer Service jobs in Boston, MA are:

What cities near Boston, MA are hiring for Xfinity Customer Service jobs?

Cities near Boston, MA with the most Xfinity Customer Service job openings:

Xfinity Customer Service jobs near you
Infographic showing various Xfinity Customer Service job openings in Boston, MA as of August 2026, with employment types broken down into 57% Full Time, 29% Part Time, and 14% Contract. Highlights an 100% In-person job distribution, with an average salary of $38,901 per year, or $18.7 per hour.

Xfinity Retail Sales Consultant - Bilingual Spanish or Portuguese

Comcast

Somerville, MA

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Bilingual Spanish or Portuguese Required
Bring your energy, curiosity, and passion-we'll give you the tools to build a rewarding retail career with Comcast Xfinity.
At Comcast, we are innovators and leaders-inventing groundbreaking technology, crafting outstanding entertainment experiences for millions every day, and taking extraordinary care of our customers. The diverse talents of our people have propelled us to be a Fortune 40 industry leader. Our teammates go above and beyond to make sure our customers are satisfied and can't envision going anywhere else. We take pride in our work, products, services, and dedication to the community. We are always open to new insights to improve our efficiency, drive strong results, and deliver great experiences for employees and customers alike.

Job Description

What you will be doing:

  • Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.

  • Providing outstanding customer service with all customer interactions.

  • Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow-up and service excellence.

  • Helping customers interpret and clarify their account statements and pay their bills in the store.

  • Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.

  • Acting as brand ambassador to promote Comcast/Xfinity products.

  • Providing expert-level understanding and passion around technology, especially around Comcast products and services.

  • Maintaining detailed sales product knowledge, including competitive information.

  • Contributing to a fun and competitive environment! We aim to connect our products and services to our customers' everyday lifestyles.

  • Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment.

If you are a tech enthusiast, flourish with learning new things, and look for a culture built on customer support, then get ready because this is a shot at a career with no limits. Whatever you want, we've got it: on-the-job training, wall-to-wall benefits, and unlimited salary potential with uncapped commissions. What are you waiting for? Show the world what you're made of!

Join Comcast and be a Part of Something Big.

What you will need to have

  • High School Diploma or equivalent

  • Adjusting to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary

  • Regular, consistent, and punctual attendance.

  • Ability to carry and/or lift 25-pound boxes, and the ability to move around the store constantly.

Perks and benefits

Comcast provides best-in-class Benefits. We believe that benefits should connect us to the support we need when it matters most and should help us be there for those who matter most.

  • We offer Day-One benefits! Some of our perks and benefits include Medical, Dental, and Vision coverage, Comcast XFINITY courtesy services in Comcast serviced areas, Discount tickets to our Universal Resorts, Paid Parental leave, Tuition reimbursement of up to $8,000 (Full Time employees), Paid Time Off, and a 401K Savings Plan - with up to 6% dollar-to-dollar matching.

  • ...and much more

Employees at all levels are expected to:

  • Understand our Operating Principles; make them the guidelines for how you do your job.

  • Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

  • Know your stuff, be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

  • Win as a team make big things happen by working together and being open to new ideas.

  • Be an active part of the Net Promoter System, a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

  • Drive results and growth.

  • Support a culture of inclusion in how you work and lead.

  • Do what's right for each other, our customers, investors, and our communities.

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Skills

Communication, Critical Thinking Problem Solving, Customer-Focused, Persuasion, Professional Integrity, Resilience, Self Motivation, Teamwork, Technical Knowledge, Workplace Organization

Compensation

Base Pay: $19.00Total Target Compensation (Base Pay plus Targeted Commission): $26.69Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

High School Diploma / GED (Required)

Certifications (if applicable)

Relevant Work Experience

2-5 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

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