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Xfinity Customer Service Jobs in Virginia (NOW HIRING)

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Xfinity Customer Service information

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How much do xfinity customer service jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for xfinity customer service in Virginia is $17.07, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $19.09 per hour, depending on experience, location, and employer.

What typical challenges might I face as an Xfinity Customer Service representative, and how are they addressed?

In the Xfinity Customer Service role, you may encounter challenges such as handling difficult customers, managing high call volumes, and addressing complex technical issues. Training programs, detailed knowledge bases, and supportive team structures are in place to help you effectively resolve these situations. Supervisors and colleagues are available for escalation and guidance when needed, ensuring no team member is left unsupported. Developing strong communication and troubleshooting skills will help you navigate daily challenges, and regular feedback opportunities promote continuous growth and improvement.

What is a Xfinity Customer Service job?

An Xfinity Customer Service job involves assisting customers with their Comcast Xfinity services, including internet, TV, and phone support. Responsibilities include troubleshooting technical issues, answering billing inquiries, processing service requests, and providing account assistance. Representatives must deliver excellent customer service, resolve issues efficiently, and ensure customer satisfaction. The role may be performed in a call center, retail store, or remotely, depending on the position. Strong communication and problem-solving skills are essential for success in this role.

What is the highest paid customer service job?

The highest paid customer service roles are often in management or specialized technical support, such as Customer Service Managers or Technical Support Directors, with salaries reaching six figures. These positions typically require extensive experience, leadership skills, and industry knowledge, and may involve overseeing large teams or handling complex issues.

Can you work-from-home for Xfinity?

Xfinity Customer Service roles can sometimes be performed remotely, depending on the position and company policies. Many customer service representatives work from home using company-provided equipment and communication tools, especially during remote work initiatives. Availability of remote work may vary based on the specific role, location, and current company guidelines.

How can I make 2000 a week working from home?

Xfinity Customer Service representatives working from home can earn around $15 to $20 per hour, which may total approximately $600 to $800 weekly for full-time hours. To reach $2000 weekly, some agents take on additional shifts, work overtime, or pursue higher-paying roles within customer service that require specialized skills or certifications. Building experience and developing strong communication skills can help increase earning potential in remote customer service jobs.

Is it hard to get hired at Xfinity?

Getting hired for Xfinity customer service roles typically involves completing an online application, passing a skills assessment, and participating in an interview. Candidates should have good communication skills and basic computer knowledge; prior customer service experience can be beneficial. The hiring process is competitive but straightforward for qualified applicants.

What are the key skills and qualifications needed to thrive in the Xfinity Customer Service position, and why are they important?

To thrive as an Xfinity Customer Service representative, you need strong communication skills, problem-solving abilities, and basic computer proficiency, typically supported by a high school diploma or equivalent. Experience with customer relationship management (CRM) software, call center telephony systems, and knowledge of Xfinity’s products and services are often required. Patience, active listening, and a customer-focused attitude are essential soft skills that set top performers apart. These qualities ensure effective resolution of customer issues, promote satisfaction, and help retain loyal customers in a fast-paced environment.

What are the most commonly searched types of Xfinity Customer Service jobs in Virginia? The most popular types of Xfinity Customer Service jobs in Virginia are:
What job categories do people searching Xfinity Customer Service jobs in Virginia look for? The top searched job categories for Xfinity Customer Service jobs in Virginia are:
What cities in Virginia are hiring for Xfinity Customer Service jobs? Cities in Virginia with the most Xfinity Customer Service job openings:
Infographic showing various Xfinity Customer Service job openings in Virginia as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $35,500 per year, or $17.1 per hour.
Store Manager BluFox Mobile- Montrose

Store Manager BluFox Mobile- Montrose

Blufox Mobile

Richmond, VA

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago


Job description

Lead. Inspire. Grow.

Are you an experienced Retail Store Manager, Sales Manager, or Wireless Store Manager looking for a career with unlimited growth potential? Do you thrive in a fast-paced retail environment where you can coach a team, drive sales, and make a direct impact on business success?

Blufox Mobile, a preferred partner of Comcast Xfinity, is seeking a Retail Store Manager to lead our location. This is an opportunity to join one of the fastest-growing telecommunications retailers in the country, with operations across multiple states and continued expansion underway.

We are looking for a results-driven leader who is passionate about retail sales, customer service, team development, business operations, and performance management.

Why Join Blufox Mobile?

At Blufox Mobile, we invest in our people. Our managers have the support, tools, and autonomy needed to build successful teams and grow their careers.

What We Offer

  • Competitive base salary plus performance incentives
  • Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plan
  • Paid Training and Ongoing Leadership Development
  • Paid Vacation, Sick Time, and Personal Time Off
  • Career Advancement and Internal Promotion Opportunities
  • Modern, State-of-the-Art Retail Environment
  • Employee Stock Ownership Program (ESOP) available at select locations
  • Annual Blufox Winners Circle Trip to Mexico for top performers

Key Responsibilities

Retail Leadership & Team Management

  • Lead, coach, and develop a high-performing retail sales team
  • Recruit, interview, onboard, and train new employees
  • Foster a positive, customer-focused, and sales-driven culture
  • Conduct performance reviews, coaching sessions, and development planning

Sales & Business Growth

  • Drive store revenue and exceed sales goals
  • Monitor KPIs including sales performance, customer satisfaction, and productivity
  • Identify opportunities to increase customer acquisition and retention
  • Implement sales strategies that support company growth objectives

Customer Experience

  • Deliver exceptional customer service and create a best-in-class customer experience
  • Resolve customer concerns quickly and professionally
  • Build strong relationships with customers and the local community
  • Ensure team members maintain expert knowledge of Comcast Xfinity products and services

Operations & Store Performance

  • Manage daily store operations, scheduling, and staffing
  • Maintain inventory accuracy and merchandising standards
  • Ensure compliance with company policies and operational procedures
  • Analyze sales reports and business metrics to improve performance

Required

  • Fluent in both English and Spanish
  • Previous experience as a:
    • Retail Store Manager
    • Sales Manager
    • Wireless Retail Manager
    • Telecommunications Manager
    • Customer Service Manager
  • Strong leadership, coaching, and employee development skills
  • Proven ability to drive sales growth and achieve performance goals
  • Excellent communication and relationship-building abilities
  • Strong analytical and problem-solving skills
  • Ability to work flexible schedules, including evenings, weekends, and holidays

Preferred

  • Experience in telecommunications, wireless, internet, cable, or technology sales
  • Experience with Comcast Xfinity, wireless carriers, or consumer electronics retail environments
  • Multi-unit retail or high-volume sales experience

Build Your Career with Blufox Mobile

If you're a bilingual retail leader who enjoys coaching teams, driving sales performance, and delivering exceptional customer experiences, we want to hear from you. Join a growing company where your leadership makes a difference and your career has room to grow.

Apply today and become part of the Blufox Mobile leadership team.

Keywords

Retail Store Manager Bilingual Store Manager Sales Manager Wireless Manager Telecommunications Manager Retail Operations Manager Customer Service Manager Spanish Speaking Manager Store Leader Sales Leadership Team Development Retail Sales Comcast Xfinity Wireless Sales Business Development Performance Management Customer Experience Inventory Management Recruiting Training Coaching