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Xfinity Customer Service Jobs in Virginia (NOW HIRING)

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Xfinity Customer Service information

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How much do xfinity customer service jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for xfinity customer service in Virginia is $17.07, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $19.09 per hour, depending on experience, location, and employer.

What is an Xfinity Customer Service?

An Xfinity Customer Service job involves assisting customers with their Comcast Xfinity services, including internet, TV, and phone support. Responsibilities include troubleshooting technical issues, answering billing inquiries, processing service requests, and providing account assistance. Representatives must deliver excellent customer service, resolve issues efficiently, and ensure customer satisfaction. The role may be performed in a call center, retail store, or remotely, depending on the position. Strong communication and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Xfinity Customer Service position?

To thrive as an Xfinity Customer Service representative, you need strong communication skills, problem-solving abilities, and basic computer proficiency, typically supported by a high school diploma or equivalent. Experience with customer relationship management (CRM) software, call center telephony systems, and knowledge of Xfinity’s products and services are often required. Patience, active listening, and a customer-focused attitude are essential soft skills that set top performers apart. These qualities ensure effective resolution of customer issues, promote satisfaction, and help retain loyal customers in a fast-paced environment.

What typical challenges might I face as an Xfinity Customer Service representative, and how are they addressed?

In the Xfinity Customer Service role, you may encounter challenges such as handling difficult customers, managing high call volumes, and addressing complex technical issues. Training programs, detailed knowledge bases, and supportive team structures are in place to help you effectively resolve these situations. Supervisors and colleagues are available for escalation and guidance when needed, ensuring no team member is left unsupported. Developing strong communication and troubleshooting skills will help you navigate daily challenges, and regular feedback opportunities promote continuous growth and improvement.

Can you work from home for Xfinity Customer Service?

Xfinity Customer Service representatives can sometimes work from home, depending on the company's policies and the specific role. Remote positions typically require good communication skills, a reliable internet connection, and familiarity with customer service tools. Availability for remote work may vary based on location and current company needs.

What are the most commonly searched types of Xfinity Customer Service jobs in Virginia?

The most popular types of Xfinity Customer Service jobs in Virginia are:

What are popular job titles related to Xfinity Customer Service jobs in Virginia?

For Xfinity Customer Service jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Xfinity Customer Service jobs in Virginia look for?

The top searched job categories for Xfinity Customer Service jobs in Virginia are:

What cities in Virginia are hiring for Xfinity Customer Service jobs?

Cities in Virginia with the most Xfinity Customer Service job openings:

Xfinity Customer Service jobs near you
Infographic showing various Xfinity Customer Service job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $35,500 per year, or $17.1 per hour.

Sales Associate Blufox Mobile- Harrisonburg

Blufox Mobile

Harrisonburg, VA • On-site

$18 - $35/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 27 days ago

Job description

Job Type: Full-Time
Pay: $35,000 - $65,000+ annually
Compensation: Hourly Base Pay + Uncapped Commission
Expected Earnings: $18-$35+ per hour

Launch Your Sales Career with Blufox Mobile

Are you a motivated, outgoing, and customer-focused professional looking for a rewarding career in retail sales, wireless sales, telecommunications, or customer service?

Blufox Mobile, a preferred retail partner of Comcast Xfinity, is actively hiring Sales Associates / Retail Sales Representatives to join our growing team. Whether you have experience in wireless sales, cable sales, retail sales, customer service, hospitality, automotive sales, door-to-door sales, or technology sales, we provide the training and tools you need to succeed.

With operations in 15 states and plans to exceed 200 retail locations nationwide, there has never been a better time to join a company that promotes from within and rewards performance.

Why Join Blufox Mobile?

Earn More

· Competitive hourly pay

· Uncapped commission structure

· Average earnings of $18-$35+ per hour

· Top performers regularly exceed earnings expectations

Career Advancement

· Fast-track promotion opportunities

· Leadership development programs

· Internal promotions to Lead Sales Associate, Senior Lead, Assistant Manager, and Store Manager

· Many of our current managers started as Sales Associates

Outstanding Benefits

· Medical Insurance

· Dental Insurance

· Vision Insurance

· 401(k) Retirement Plan

· Paid Training

· Paid Career Development

· Employee Stock Ownership Program (ESOP) at select locations

· Employee Recognition and Performance Rewards

Exclusive Blufox Programs

Blufox Raise Program

o Earn multiple raises throughout the year based on performance

o Take control of your compensation growth

Blufox Milestone Program

o Ongoing rewards and recognition for hitting sales goals

o Clear path for advancement based on achievement

Blufox Winners Circle

o Annual all-expenses-paid trip to Mexico for top-performing Sales Associates, Managers, and District Managers

What You'll Do

Retail Sales & Customer Engagement

o As a Sales Associate, you'll help customers find the best Xfinity solutions for their needs while maximizing your earnings through consultative selling and exceptional customer service.

o You'll promote:

· High-Speed Internet

· Xfinity Mobile

· Home Security Solutions

· Cable Television Services

· Voice Services

· Smart Home Products

Sales Responsibilities

· Present and sell Xfinity products and services to new and existing customers

· Build value around products and service packages

· Identify customer needs and recommend customized solutions

· Upsell and cross-sell services to maximize customer satisfaction and sales performance

· Consistently meet and exceed sales goals

· Execute proven sales closing techniques

· Maintain product knowledge and stay current on industry trends

Customer Service Responsibilities

· Deliver exceptional customer experiences

· Build strong relationships with customers

· Resolve customer concerns professionally

· Achieve high customer satisfaction and Net Promoter Scores (NPS)

· Create a welcoming and engaging retail environment

Team & Store Responsibilities

· Collaborate with teammates to achieve store goals

· Maintain store appearance and merchandising standards

· Participate in ongoing training and development

· Support company initiatives and promotions

Qualifications

Required

· High School Diploma or GED

· Reliable transportation

· Ability to work a flexible schedule including evenings and weekends

· Ability to stand for extended periods

· Ability to lift up to 25 pounds

· Strong communication and interpersonal skills

· Positive attitude and willingness to learn

Preferred

· Retail Sales Experience

· Wireless Sales Experience

· Telecommunications Sales Experience

· Cable Sales Experience

· Customer Service Experience

· Technology Sales Experience

· Commission-Based Sales Experience

No telecommunications experience? No problem. We provide comprehensive paid training and ongoing support to help you become a top performer.

Ideal Backgrounds

We encourage candidates with experience in the following industries to apply:

Retail Sales; Wireless Sales; Cellular Sales; Telecommunications; Comcast/Xfinity; Verizon; AT T-Mobile; Spectrum; Customer Service; Hospitality; Restaurant Management; Banking; Insurance Sales; Automotive Sales; Direct Sales; Business Development

Join a Company That Invests in You

At Blufox Mobile, your success drives our success. If you're looking for a career with unlimited earning potential, professional growth, industry-leading training, and a fun, high-energy environment, apply today and become part of one of the fastest-growing telecommunications retailers in the country.