Sandy, UT · On-site
$15.25 - $20.75/hr
Comcast Cable is the nation's largest video, high-speed Internet and phone provider to residential customers under the XFINITY brand and also provides these services to businesses. Responsible for ...
Sandy, UT · On-site
$15.25 - $20.75/hr
Comcast Cable is the nation's largest video, high-speed Internet and phone provider to residential customers under the XFINITY brand and also provides these services to businesses. Responsible for ...
Denver, CO · On-site
$16.50 - $22.50/hr
Comcast Cable is the nation's largest video, high-speed Internet and phone provider to residential customers under the XFINITY brand and also provides these services to businesses. FAST FORWARD YOUR ...
Denver, CO · On-site
$16.50 - $22.50/hr
Comcast Cable is the nation's largest video, high-speed Internet and phone provider to residential customers under the XFINITY brand and also provides these services to businesses. FAST FORWARD YOUR ...
San Jose, CA · On-site
$100K/yr
Company Description Comcast Corporation is a global media and technology company with approximately ... XFINITY home services Communicate and develop rapport with customers Explain our products and ...
San Jose, CA · On-site
$100K/yr
Company Description Comcast Corporation is a global media and technology company with approximately ... XFINITY home services Communicate and develop rapport with customers Explain our products and ...
San Francisco, CA · On-site
$100K/yr
Company Description Comcast Corporation is a global media and technology company with approximately ... Communicate and develop rapport with customers * Explain our products and services in-depth and ...
San Francisco, CA · On-site
$100K/yr
Company Description Comcast Corporation is a global media and technology company with approximately ... Communicate and develop rapport with customers * Explain our products and services in-depth and ...
Sacramento, CA · On-site
$100K/yr
Company Description Comcast Corporation is a global media and technology company with approximately ... XFINITY home services Communicate and develop rapport with customers Explain our products and ...
Sacramento, CA · On-site
$100K/yr
Company Description Comcast Corporation is a global media and technology company with approximately ... XFINITY home services Communicate and develop rapport with customers Explain our products and ...
... services. **Location: Lakeview Xfinity Retail Store | 3128 N Ashland Ave. Chicago, IL 60657 ... Understand and follow the Comcast Operating Principles. * Own the customer experience and promote ...
... services. **Location: Lakeview Xfinity Retail Store | 3128 N Ashland Ave. Chicago, IL 60657 ... Understand and follow the Comcast Operating Principles. * Own the customer experience and promote ...
East Peoria, IL · On-site
$17/hr
... services. **Location: East Peoria, IL - Xfinity Store | 426 West Washington Street, East Peoria, IL ... Understand and follow the Comcast Operating Principles. * Own the customer experience and promote ...
East Peoria, IL · On-site
$17/hr
... services. **Location: East Peoria, IL - Xfinity Store | 426 West Washington Street, East Peoria, IL ... Understand and follow the Comcast Operating Principles. * Own the customer experience and promote ...
... customers under the XFINITY brand and also provides these services to businesses. Comcast is ... Successful "Outside Sales Reps" are: Motivated, Driven, Competitive, Able to work independently ...
... customers under the XFINITY brand and also provides these services to businesses. Comcast is ... Successful "Outside Sales Reps" are: Motivated, Driven, Competitive, Able to work independently ...
Comcast brings together the best in media and technology. We drive innovation to create the world ... Providing outstanding customer service with all customer interactions. * Meeting or exceeding sales ...
Comcast brings together the best in media and technology. We drive innovation to create the world ... Providing outstanding customer service with all customer interactions. * Meeting or exceeding sales ...
... customers every day. If you share in our passion for teamwork, our vision to revolutionize ... Utilizes advanced knowledge of Comcast's products and services as well as sales process experience ...
... customers every day. If you share in our passion for teamwork, our vision to revolutionize ... Utilizes advanced knowledge of Comcast's products and services as well as sales process experience ...
Houston, TX · On-site
... customers every day. If you share in our passion for teamwork, our vision to revolutionize ... Utilizes advanced knowledge of Comcast's products and services as well as sales process experience ...
Houston, TX · On-site
... customers every day. If you share in our passion for teamwork, our vision to revolutionize ... Utilizes advanced knowledge of Comcast's products and services as well as sales process experience ...
Comcast brings together the best in media and technology. We drive innovation to create the world ... Providing outstanding customer service with all customer interactions. * Meeting or exceeding sales ...
Comcast brings together the best in media and technology. We drive innovation to create the world ... Providing outstanding customer service with all customer interactions. * Meeting or exceeding sales ...
... customers every day. If you share in our passion for teamwork, our vision to revolutionize ... Utilizes advanced knowledge of Comcast's products and services as well as sales process experience ...
... customers every day. If you share in our passion for teamwork, our vision to revolutionize ... Utilizes advanced knowledge of Comcast's products and services as well as sales process experience ...
Comcast brings together the best in media and technology. We drive innovation to create the world ... Providing outstanding customer service with all customer interactions. * Meeting or exceeding sales ...
Comcast brings together the best in media and technology. We drive innovation to create the world ... Providing outstanding customer service with all customer interactions. * Meeting or exceeding sales ...
Comcast brings together the best in media and technology. We drive innovation to create the world ... Providing outstanding customer service with all customer interactions. * Meeting or exceeding sales ...
Comcast brings together the best in media and technology. We drive innovation to create the world ... Providing outstanding customer service with all customer interactions. * Meeting or exceeding sales ...
Comcast brings together the best in media and technology. We drive innovation to create the world ... Providing outstanding customer service with all customer interactions. * Meeting or exceeding sales ...
Comcast brings together the best in media and technology. We drive innovation to create the world ... Providing outstanding customer service with all customer interactions. * Meeting or exceeding sales ...
Miami, FL · On-site
Comcast brings together the best in media and technology. We drive innovation to create the world ... Providing outstanding customer service with all customer interactions. * Meeting or exceeding sales ...
Miami, FL · On-site
Comcast brings together the best in media and technology. We drive innovation to create the world ... Providing outstanding customer service with all customer interactions. * Meeting or exceeding sales ...
Comcast brings together the best in media and technology. We drive innovation to create the world ... Providing outstanding customer service with all customer interactions. * Meeting or exceeding sales ...
Comcast brings together the best in media and technology. We drive innovation to create the world ... Providing outstanding customer service with all customer interactions. * Meeting or exceeding sales ...
Comcast brings together the best in media and technology. We drive innovation to create the world ... Providing outstanding customer service with all customer interactions. * Meeting or exceeding sales ...
Comcast brings together the best in media and technology. We drive innovation to create the world ... Providing outstanding customer service with all customer interactions. * Meeting or exceeding sales ...
Lady Lake, FL · On-site
$15/hr
Job Summary The Retail Service Associate supports the store team in delivering a best-in-class ... Understand and follow the Comcast Operating Principles. * Own the customer experience and promote ...
Lady Lake, FL · On-site
$15/hr
Job Summary The Retail Service Associate supports the store team in delivering a best-in-class ... Understand and follow the Comcast Operating Principles. * Own the customer experience and promote ...
$9.86 - $11.41
2% of jobs
$11.41 - $12.96
4% of jobs
$12.96 - $14.51
11% of jobs
$15.37 is the 25th percentile. Wages below this are outliers.
$14.51 - $16.06
15% of jobs
The median wage is $17.49 / hr.
$16.06 - $17.61
20% of jobs
$17.61 - $19.17
15% of jobs
$20.23 is the 75th percentile. Wages above this are outliers.
$19.17 - $20.72
13% of jobs
$20.72 - $22.27
7% of jobs
$22.27 - $23.82
6% of jobs
$23.82 - $25.37
4% of jobs
$25.37 - $26.92
3% of jobs
$9
$18
$26
Cities with the most Xfinity Comcast Customer Service Representative job openings:
States with the most job openings for Xfinity Comcast Customer Service Representative jobs include:
For Xfinity Comcast Customer Service Representative jobs, the most frequently searched job titles are:
Sandy, UT • On-site
$15.25 - $20.75/hr
Full-time
Re-posted 10 days ago
Communicates and explains account information to customers, focusing on collecting delinquent balances and ensuring first-call resolution.
Calculates and communicates fees, charges, and billing details, and corrects discrepancies on billing statements.
Negotiates with customers to satisfy delinquent balances and promotes self-service options.
As we shape the future of media and technology, our 136,000 employees strive to earn the respect and trust of our customers, our shareholders and members of the communities we serve.
Comcast Cable is the nation's largest video, high-speed Internet and phone provider to residential customers under the XFINITY brand and also provides these services to businesses.
Responsible for accurately and confidently handling customers' inquiries while using negotiation skills to collect delinquent balance(s) and retain the customer on both inbound and outbound calls. Facilitates interactions with customers in a way that is in accordance with the Company's service delivery strategy. Establishes rapport and promotes effective relationships, upholding Comcast's commitment to the customer experience through our Credo, Voice of the Customer (VOC) surveys, and the Comcast Customer Guarantee. Relates well to the customer and demonstrates a favorable image of the organization through effective use of soft skills (including active listening and problem solving skills), professional communications, and internal/external customer interactions. Acts in the best interest of both the customer and company. Works on straight forward tasks using established procedures.
Core Responsibilities:
- Communicates and explains intermediate account information to the customer with focus on collecting the delinquent customer balance, while ensuring first-call resolution for inbound calls.
- Accurately calculates and communicates fees, one-time charges, and/or recurring monthly fees.
- Explains billing cycles, processes, and prorates to ensure that customers understand their statements.
- Corrects discrepancies on customers' billing statements and researches customer billing situations as necessary.
- Utilizes established escalation procedures to expedite prompt resolution.
- Negotiates on every call in an attempt to satisfy delinquent customer balances.
- Multitasks between multiple tools and systems and applies information, knowledge and resolution to the customers' situations.
- Follows company policies and procedures as well as guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable information (PII).
- Acts as a product expert, articulating product features (Cable TV, Internet, Phone and XFINITY Home) and the benefits of satisfying a payment to prevent interruption of these services.
- Promotes self-service options.
- Must be able to work in a fast-paced, structured, dynamic and high- transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers.
- Consistently meets or exceeds established goals and performance metrics which reflect higher performance expectations.
- Attends training as required.
- Able to seek assistance from team members and seeks Supervisor support when necessary.
- Interacts with customers to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
All your information will be kept confidential according to EEO guidelines.
Comcast is an EOE/Veterans/Disabled/LGBT employer