Worn Jobs (NOW HIRING)

Role:Sr. Supervisor, Worn Wear

Reports to:Sr. Manager, Worn Wear

Scope:People Manager, M2

Years of Experience:2+ years

Location:Reno, NV

Compensation

Hiring rate: $30.90-$37.90

At Patagonia, pay ranges are set using the best available market data for the job at the required location.

General Summary

Worn Wear is Patagonia's hub for keeping gear in use, and Worn Wear does this through repair, reuse, resale, and recycling of preowned Patagonia products. The Worn Wear Operations Sr. Supervisor will primarily oversee the daily activities and workflow for resale and recycling parts of the Worn Wear program.

In thisposition,you must be passionate about our mission to save our home planet; exemplifying our culture, core values, and mission every day. As a member of this team, you will be encouraged to volunteer with local non-profits and to get outdoors toparticipatein our core sports.

WhatYou'llDo

• Lead a team of Worn Wear associates byparticipatingin recruiting, training, monitoring, and evaluation processes

• Partner with the Worn Wear Operations Manager to support Worn Wear Operation processes,missionand company policies.

• Oversee operations processes and create new strategies and methods to improve productivity and efficiency. Unique needs of Worn Wear include:

• Checking each garment for quality and functionality

• Crediting customers for Digital Trade Ins and Worn Wear Returns

• Worn Wear Value Added Services including; launder, photography, retailfulfilmentand minor repairs

• Picking, packing & shipping Worn Wear orders in adherence with SLA's

• Report Worn Wear metrics to the Worn Wear Operations Manager.

• Provide day-to-day operational leadership to support the mission and core values of Worn Wear and Patagonia.

• Guide, inspire, direct, and discipline employees consistent with company guidelines.

• Maintain employee attitude and morale by recognizing outstanding performance.

Work in other areas as necessary

• Work in Shipping, Repairs, Receiving, Worn Wear, Returns, Quality Control, and Inventory Control departments when necessary.

• When working in otherdepartments,you are expected tomaintainat least the minimum productivity standards as applicable.

Who You Are

• Deeply passionate and committed to saving our home planet.

• Thrives in an environment witha high levelof autonomy, working with little or no supervision.

• Good organizational and prioritization skills, detail oriented.

• Skilled at dealing with ambiguity. Demonstrates flexibility in a changing work environment.

• Enjoysworking with others in a team-oriented approach.

• Excellent communication skills; written, verbal, and non-verbal (body language).

• Willing to pitch in and help others out during slower work periods.

• Flexible to challenging working conditions,weekendsand an understanding that extended hours will happen on occasion.

• Exercises sound judgment andfollowsall safety guidelines.

• Ability to complete andmaintainforklift certification.

• Passionate about Patagonia and the Worn Wear mission, our culture, and understanding our customers.

Experience You Bring

• Familiar with or exposure to Patagonia's Worn Wear mission

• Experience with leading change management preferred

• 2+ years of leadership experiencerequired

• Warehouse experiencerequired

• Experience working within a team-oriented environment

• Experience partnering and collaborating with all levels of a department

• Advanced experience with Microsoft Outlook, Excel,Word,and PowerPoint.

• Strong attention to detail experience

• Experience influencing and creating an inclusive, team-oriented environment

• Experience dealing with ambiguity and changing priorities

• Experience starting,developingand managing projects

• Experience with data analytics tools and reporting metrics

• Change management experience preferred

• Experience leading a team through change

• Excellent communications skills, both written and oral, and the ability to effectively interact with company customers and employees.

Physical Requirements

• Ability to look at a computer screen for extended periods of time.

• Ability to complete repetitive tasks daily.

• Ability to physically distinguish differencesofcolor.

• Ability to consistently climb stairs and walk for extended periods of time.

• Ability to stand or sit for extended periods of time.

• Ability tosafely teamlift 70 lbs.

• Ability to safely lift and carry up to 50 lbs., at times above shoulder height.

• Ability tomaintaina composed and professional demeanor within a flexible and busy work environment.

Workplace Location Overview

• This position isOn-Site, requiring employees to work at our Reno and/or Verdi, NV facilities during assigned business hours.