About The Role:
We are opening our NYC headquarters and are looking for an experienced, highly organized Workplace Experience Lead to build and maintain a welcoming, high-performing office environment for our growing team.
This is a foundational role that will shape the in-office experience for employees, visitors, and partners. You will own the day-to-day operations of the office - from facilities coordination and vendor management to employee experience and event management. You'll partner closely with People and Workplace Technology to ensure the office runs smoothly, efficiently, and in a way that reflects ShopMy's culture and brand.
This role is ideal for someone who thrives in fast-paced, high-growth environments and takes pride in creating exceptional in-person experiences.
Your Impact to The Role:
- Own daily office operations for our NYC HQ, ensuring a seamless, welcoming, and organized environment
- Own the overall in-person employee experience strategy, serving as the primary driver of how ShopMy shows up as a physical workplace
- Manage office vendors (cleaning, maintenance, security, supplies, catering, etc.) and serve as the primary point of contact
- Oversee stocking and organization of the kitchen, common areas, and office supplies
- Coordinate badge access, security protocols, and visitor check-in processes in partnership with Workplace Technology
- Welcome guests, candidates, and partners, ensuring a best-in-class in-office experience
- Support onboarding logistics for new hires (workspace setup, supplies, coordination with IT for equipment and access)
- Partner with People to support internal events, team gatherings, and company-wide moments
- Manage mail, deliveries, and shipping logistics
- Manage all office related communications - in partnership with Peopleย
- Manage receptionist and any other workplace experience hires
- Monitor office budget and track vendor invoices/expenses
- Proactively identify and implement improvements to enhance the office experience
- Help reinforce a culture of collaboration, energy, and hospitality within the physical workspace
You Are Energized By:
- Creating thoughtful, welcoming environments where people can do their best work
- Being the go-to person who keeps things organized and running smoothly
- Building operational systems from the ground up
- Anticipating needs before they arise
- Working cross-functionally with People, Technology, and Leadership
- Contributing to a high-growth, fast-moving startup environment
- Bringing structure, polish, and warmth to in-person experiences
What We Are Looking For:
- 5+ years of experience in office management, workplace operations, hospitality, or similar roles
- Experience supporting a fast-growing startup or high-growth environment preferred
- Strong organizational skills and exceptional attention to detail
- Someone who is energized by planning and running events
- Proactive, resourceful, and solution-oriented mindset
- Excellent interpersonal and communication skills
- Ability to manage multiple priorities and vendors simultaneously
- Must be based in NYC and available to be on-site full time at our NYC headquarters
- High level of professionalism and discretion
Bonus Points:ย
- Experience helping launch or relocate an office
- Experience managing office budgets
- Familiarity with access control systems and workplace tools
- Background in hospitality or event coordination
- Experience working within fashion, beauty, media, creator economy, or premium brand environments
- Passion for fostering strong company culture through physical spaces
- People management experience