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Workforce Jobs in Calgary, AB (NOW HIRING)

Accenture

AI Workforce Architect

Calgary, AB

CA$114K - CA$171K/yr

AI Workforce Architect Avanade is looking for an experienced AI Workforce Architect who thrives on designing and leading enterprise scale Power Platform and Copilot solutions. This is a hands on ...

BrokerLink

Manager, WFM

Calgary, AB · On-site

Being a part of BrokerLink, means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity.

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How much do workforce jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for workforce in Calgary, AB is $30.32, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $35.82 per hour, depending on experience, location, and employer.

What Are Different Types of Jobs in Workforce Management?

Workforce management jobs are usually a part of the human resources department and focus on predicting the future needs of the company. In this field, you may create a plan to ensure each department has the necessary personnel, determine whether or not the company needs to train people before they can provide the needed services, and support the overall development of the business. Workforce managers frequently collect and use data to understand employee efficiency and how many personnel are required to ensure the company continues functioning. Most workforce management roles also determine how many extra employees the company needs. It is not acceptable for the entire business to shut down because one person is out sick, so having a backup or plan for problems with every position in the company is part of this job.

Did the US lose 33,000 jobs in June?

The U.S. labor market data for June showed a net increase in jobs, with the economy adding approximately 300,000 jobs, indicating growth rather than loss. Workforce professionals monitor these reports to assess employment trends and economic health, often analyzing factors like job sectors and unemployment rates.

What is a workforce job description?

A workforce job description outlines the duties, responsibilities, required skills, and qualifications for a role within an organization’s staff or labor pool. It helps define job expectations, guides hiring processes, and assists in performance management. Common elements include job title, tasks, work environment, and necessary certifications or experience.

What are the key skills and qualifications needed to thrive in a Workforce Management role, and why are they important?

To thrive in a Workforce Management role, you need strong analytical skills, knowledge of labor laws, and experience with staffing strategies, often supported by a degree in business, HR, or a related field. Familiarity with workforce management software such as Kronos, ADP, or SAP SuccessFactors, and relevant certifications like SHRM-CP or PHR are common requirements. Excellent communication, problem-solving, and organizational skills help professionals effectively balance operational needs and employee satisfaction. These abilities are crucial for optimizing staffing efficiency, compliance, and overall organizational productivity.

How can I make 2000 a week working from home?

Workforce roles such as remote sales, freelance consulting, or specialized customer support can potentially generate $2,000 weekly with high-demand skills, experience, and a consistent client base. Achieving this income often requires building a strong skill set, effective time management, and leveraging online platforms or tools to find clients or projects.

What is a workforce?

A workforce is the total number of people who are employed or available for employment in a particular organization, industry, or economy. It includes all individuals who are working or actively seeking work. Workforce management involves planning, hiring, training, and retaining employees to meet organizational goals. Understanding the workforce is crucial for ensuring that a business has the right number of employees with the necessary skills to operate efficiently.

What are some common challenges faced by workforce analysts, and how can new hires effectively address them?

Workforce analysts often encounter challenges such as balancing shifting business demands with accurate staffing forecasts, handling large sets of workforce data, and communicating insights to stakeholders who may not have a data background. New hires can effectively address these by developing strong analytical skills, becoming proficient in workforce management tools, and building relationships with operations and HR teams to better understand their needs. Regularly collaborating with team members and seeking feedback can also help new workforce analysts refine their approach and deliver more actionable recommendations.

What jobs pay 4000 a week without a degree?

High-paying jobs that can reach $4,000 a week without a degree often include roles such as commercial truck drivers, sales managers, real estate brokers, and skilled trades like electricians or plumbers. These positions typically require specialized training, certifications, or experience, and may involve physically demanding work or irregular schedules.

What is the difference between Workforce vs Technician?

AspectWorkforceTechnician
CredentialsVaries; often includes general training or certificationsSpecific technical certifications or licenses
Work EnvironmentVarious settings, including factories, offices, or fieldworkLaboratories, manufacturing plants, or technical service areas
Employer & Industry UsageUsed broadly across industries to describe general staffUsed specifically for skilled technical roles
Search & Comparison IntentUnderstanding general roles and employment optionsSeeking technical skills and certifications

Workforce refers to a broad group of employees with varying skills, often including general labor or support roles. Technicians are specialized workers with technical training and certifications, working in more technical environments. While both are essential in many industries, the Workforce encompasses a wider range of roles, whereas Technicians focus on technical expertise and skills.

More about Workforce jobs
What are the most commonly searched types of Workforce jobs in Calgary, AB? The most popular types of Workforce jobs in Calgary, AB are:
What cities near Calgary, AB are hiring for Workforce jobs? Cities near Calgary, AB with the most Workforce job openings:
Workforce jobs near you
Infographic showing various Workforce job openings in Calgary, AB as of July 2026, with employment types broken down into 1% As Needed, 82% Full Time, 11% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $63,061 per year, or $30.3 per hour.
Mgr-Workforce Mgmt - Payvider Operations

Mgr-Workforce Mgmt - Payvider Operations

TELUS

Calgary, AB • Remote

Other

Posted 25 days ago

TELUS rating

8.2

Company rating: 8.2 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

18th of 82 rated telecommunications companies

Job description

Our team and what we'll accomplish together


We are THE Tech Company to Watch in the healthcare industry. 


As part of the TELUS Health family, the Workforce Management (WFM) team operates as a global Centre of Excellence, providing the analytical engine that optimizes workforce practices across our Payvider and Frontline Care portfolios. Reporting directly to the Payvider Director for Contact Centre Operations, you'll lead a geographically distributed team (primarily in Central America and India) that governs strategic forecasting, capacity modelling, and real-time support optimization for our Canadian Pharmacy, Collaborative Health (EMR), and Health Benefits Management operations. 


In this highly visible role, you'll architect the strategic framework that aligns international analyst resources with multi-skill interval scheduling and real-time demands transforming workforce practices from reactive tools into proactive, AI-driven optimization solutions that enable our frontline teams to deliver best-in-class support to healthcare providers across Canada.

What you'll do

  • Lead the development, governance, and optimization of national contact centre scheduling functions, forecasting practices, and long-term capacity planning matrices that balance financial performance with employee experience
  • Champion the effective optimization and operational advancement of your modern workforce management platform ecosystem, including transitions toward cloud platforms, NICE IEX, and associated predictive analytic tools
  • Turn complex interval data, shrinkage tracking, and supply-demand imbalances into clear, executive-level reports and proactive operational recommendations that drive data-driven decision-making across the organization
  • Directly lead, mentor, and build capability within your specialized team of workforce analysts, embedding a culture of analytical accountability, process excellence, and strategic agility
  • Actively explore and deploy automated software tracking and emerging technologies to move workforce models from traditional frameworks to strategic optimization engines powered by AI and machine learning
  • Partner closely with frontline Operations Managers, Strategy & Enablement teams, and People & Culture business partners to provide data-driven workforce insights, mitigate staffing bottlenecks, align global forecasting capabilities with strategic initiatives, and support specialized scheduling needs

What you bring

  • Bachelor's degree in Business, Finance, Operations Management, Mathematics, or a related field, or an equivalent combination of education and experience
  • Minimum 5 years of progressive leadership experience directly specialized in workforce management, operational capacity planning, or supply chain modelling within a large-scale contact centre environment (200+ seat deployments)
  • Expert-level, hands-on administrative and governance knowledge of major enterprise WFM product suites, with specific emphasis on NICE IEX and related forecasting tools
  • Advanced proficiency in operational analytics, mathematical modelling, and spreadsheet manipulation, with the ability to translate complex data into actionable business outcomes for non-technical partners
  • Proven success guiding analytical teams through technological or procedural transitions, converting legacy/traditional scheduling setups into optimized, centralized programs
  • Exceptional communication and interpersonal skills, with the agility to maintain alignment across operations in high-pressure situations or under tight deadlines

Great-to-haves

  • Familiarity or hands-on exposure with leveraging Generative AI, machine learning forecasting features, or automated system workflows within a workforce optimization space
  • Direct experience managing or planning for a cross-border, onshore/nearshore/offshore footprint, specifically working with remote or vendor teams in Central America and India
  • Prior experience in tech-support operations or customer care environments that interface with healthcare professionals, pharmacy management systems, or EMR/claims ecosystems
  • Bilingual proficiency in English and French

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

What TELUS employees say

Pay

Hours and flexibility

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