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Workforce Jobs in Edmonton, AB (NOW HIRING)

Aggreko

Workforce Scheduler II

Edmonton, AB · On-site

CA$105K/yr

Bring your energy to Aggreko as Workforce Scheduler based in Edmonton. You'll help us optimize technician resources to meet business priorities and achieve excellence in service delivery. Power ...

Primus Workforce

Cat-Vac Operator

Edmonton, AB

CA$1 - CA$2/hr

Here at Primus Workforce, we provide safety-minded, experienced personnel support throughout the oil & gas, construction, technical trades, and other sectors to our clients' long-term and short-term ...

Primus Workforce

Loader Operator

Edmonton, AB

CA$1 - CA$2/hr

Primus Workforce Ltd. provides safety-minded, experienced, professional personnel support throughout the energy, construction and technical trades sectors to our clients' long-term and short-term ...

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All JobsWorkforce JobsWorkforce Jobs in Edmonton, AB

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How much do workforce jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for workforce in Edmonton, AB is $30.32, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $35.82 per hour, depending on experience, location, and employer.

What Are Different Types of Jobs in Workforce Management?

Workforce management jobs are usually a part of the human resources department and focus on predicting the future needs of the company. In this field, you may create a plan to ensure each department has the necessary personnel, determine whether or not the company needs to train people before they can provide the needed services, and support the overall development of the business. Workforce managers frequently collect and use data to understand employee efficiency and how many personnel are required to ensure the company continues functioning. Most workforce management roles also determine how many extra employees the company needs. It is not acceptable for the entire business to shut down because one person is out sick, so having a backup or plan for problems with every position in the company is part of this job.

Did the US lose 33,000 jobs in June?

The U.S. labor market data for June showed a net increase in jobs, with the economy adding approximately 300,000 jobs, indicating growth rather than loss. Workforce professionals monitor these reports to assess employment trends and economic health, often analyzing factors like job sectors and unemployment rates.

What is a workforce job description?

A workforce job description outlines the duties, responsibilities, required skills, and qualifications for a role within an organization’s staff or labor pool. It helps define job expectations, guides hiring processes, and assists in performance management. Common elements include job title, tasks, work environment, and necessary certifications or experience.

What are the key skills and qualifications needed to thrive in a Workforce Management role, and why are they important?

To thrive in a Workforce Management role, you need strong analytical skills, knowledge of labor laws, and experience with staffing strategies, often supported by a degree in business, HR, or a related field. Familiarity with workforce management software such as Kronos, ADP, or SAP SuccessFactors, and relevant certifications like SHRM-CP or PHR are common requirements. Excellent communication, problem-solving, and organizational skills help professionals effectively balance operational needs and employee satisfaction. These abilities are crucial for optimizing staffing efficiency, compliance, and overall organizational productivity.

How can I make 2000 a week working from home?

Workforce roles such as remote sales, freelance consulting, or specialized customer support can potentially generate $2,000 weekly with high-demand skills, experience, and a consistent client base. Achieving this income often requires building a strong skill set, effective time management, and leveraging online platforms or tools to find clients or projects.

What is a workforce?

A workforce is the total number of people who are employed or available for employment in a particular organization, industry, or economy. It includes all individuals who are working or actively seeking work. Workforce management involves planning, hiring, training, and retaining employees to meet organizational goals. Understanding the workforce is crucial for ensuring that a business has the right number of employees with the necessary skills to operate efficiently.

What are some common challenges faced by workforce analysts, and how can new hires effectively address them?

Workforce analysts often encounter challenges such as balancing shifting business demands with accurate staffing forecasts, handling large sets of workforce data, and communicating insights to stakeholders who may not have a data background. New hires can effectively address these by developing strong analytical skills, becoming proficient in workforce management tools, and building relationships with operations and HR teams to better understand their needs. Regularly collaborating with team members and seeking feedback can also help new workforce analysts refine their approach and deliver more actionable recommendations.

What jobs pay 4000 a week without a degree?

High-paying jobs that can reach $4,000 a week without a degree often include roles such as commercial truck drivers, sales managers, real estate brokers, and skilled trades like electricians or plumbers. These positions typically require specialized training, certifications, or experience, and may involve physically demanding work or irregular schedules.

What is the difference between Workforce vs Technician?

AspectWorkforceTechnician
CredentialsVaries; often includes general training or certificationsSpecific technical certifications or licenses
Work EnvironmentVarious settings, including factories, offices, or fieldworkLaboratories, manufacturing plants, or technical service areas
Employer & Industry UsageUsed broadly across industries to describe general staffUsed specifically for skilled technical roles
Search & Comparison IntentUnderstanding general roles and employment optionsSeeking technical skills and certifications

Workforce refers to a broad group of employees with varying skills, often including general labor or support roles. Technicians are specialized workers with technical training and certifications, working in more technical environments. While both are essential in many industries, the Workforce encompasses a wider range of roles, whereas Technicians focus on technical expertise and skills.

More about Workforce jobs
What cities near Edmonton, AB are hiring for Workforce jobs? Cities near Edmonton, AB with the most Workforce job openings:
Workforce jobs near you
Infographic showing various Workforce job openings in Edmonton, AB as of July 2026, with employment types broken down into 80% Full Time, and 20% Temporary. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $63,061 per year, or $30.3 per hour.
Workforce Management Analyst

Workforce Management Analyst

Wawanesa Insurance

Edmonton, AB • Hybrid

CA$75K - CA$105K/yr

Other

Retirement, PTO

Posted 3 days ago

Job description

Job ID: 10183 


Employment Type: Existing Role

Work Environment: We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Calgary, AB; Edmonton, AB; Toronto (North York). 

Working Business Language: English 
 

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan. 
 

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $75,000 - $105,000. Candidates with salary expectations outside of the range are still encouraged to apply. 

About The Wawanesa Mutual Insurance Company
Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada's largest mutual insurers, 100% owned by its members, with more than $4.1 billion in annual revenue and $12.5 billion in assets. Headquartered in Winnipeg, Wawanesa is the parent company of Wawanesa Life, which provides life insurance solutions throughout Canada, and Western Financial Group, a leading national distributor of personal and business insurance. In March of 2026, Wawanesa entered into an agreement to acquire Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth strategy.


Wawanesa proudly serves more than 1.8 million members and we are home to more than 3,000 employees across Canada. The company actively gives back to organizations that strengthen communities, donating more than $4 million annually to charitable organizations, including more than $2 million each year in support of people on the front lines of climate change. Learn more at wawanesa.com.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Job Overview

Working under general supervision, the Workforce Management Analyst supports Wawanesa's daily workforce planning operations by executing forecasting, scheduling, realtime performance monitoring, intraday staffing adjustments, and operational reporting. This ensures staffing levels remain aligned with forecasted demand across contact center and backoffice teams, while maintaining accurate workforce data, communicating emerging service trends and risks, and supporting operational leaders with timely insights. The Workforce Management Analyst collaborates closely with Senior Workforce Management Analysts, Operations Leaders and other stakeholders to identify emerging staffing risks and support planning decisions.

Job Responsibilities
   Develop and maintain daily, weekly, and shortterm schedules aligned to forecasted demand, operational guidelines, staffing constraints, and labour requirements across contact center and backoffice teams.
   Manage schedule maintenance and exceptions, including vacations, training, coaching, meetings, holidays, and absences, ensuring all offline activities are accurately reflected in Workforce Management systems.
   Continuously monitor intraday and historical performance indicators to identify deviations from plan and emerging service risks.
   Take corrective intraday actions, including adjusting breaks, reallocating staff between queues or work types, and requesting overtime or additional coverage when service levels are at risk.
   Maintain accurate workforce data by performing regular data quality and integrity checks.
   Develop, maintain, and support staffing models for contactcenter operations, and assist with data preparation and inputs for backoffice workforce planning.
   Create, maintain, and distribute operational reports and dashboards highlighting trends, risks, and variances.
   Communicate short and long-term staffing risks and corrective actions to Supervisors and Operations Leaders to support timely, informed operational decisions.
   Support forecasting, planning, and continuous improvement activities by preparing and validating data, contributing observations, and participating in planning discussions.
   Support the adoption and effective use of Workforce Management tools and practices by providing guidance, knowledge sharing, and identifying opportunities to improve scheduling, reporting, processes, or system usage.
   Actively build proficiency in Workforce Management tools, dashboards, and reporting systems, and develop foundational knowledge of forecasting and capacity planning methodologies.
   Perform other duties as required.

Qualifications

   Undergraduate degree in Statistics, Mathematics, Finance, or a related discipline; equivalent experience considered.
   1-3 years of experience in Workforce Management or a related analytical role in a service-oriented environment.
   Working experience of Workforce Management concepts, including forecasting, scheduling, intraday management, and service level management.
   Experience using Workforce Management and contact center systems (e.g., Genesys Cloud), with strong proficiency in Excel and Power Query; exposure to Power BI, Python, or R is an asset.
   Understanding of contact center and operational performance metrics (e.g., service level, handle time, occupancy, shrinkage, adherence).
   Strong analytical, organizational, and communication skills, with the ability to interpret data, identify variances, and communicate staffing risks to operational partners.
   Strong communication and collaboration skills, with the ability to clearly explain data, staffing issues, and intraday risks to operational partners while working effectively with Senior Analysts and Operations teams.
   Highly organized and detailoriented, able to manage multiple priorities in a fastpaced environment, with demonstrated curiosity and commitment to developing deeper expertise in Workforce Management.
   Ability to leverage AI and emerging technologies to support analysis, forecasting, and optimization is required.


Diversity Equity, Inclusion& Belonging
At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people - this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas. 
 

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to jobs@wawanesa.com.
 

All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.

Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.  
 

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