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Workforce Program Manager Jobs in Smithfield, NC

Leader Communications Inc

Program Manager

Raleigh, NC · On-site

This role ensures SLA compliance, operational governance, workforce strategy, security compliance, and continuous service improvement across a high-volume federal IT environment. The Program Manager ...

Itron, Inc

Networked Solutions Program Manager

Raleigh, NC · Hybrid

$96K - $188K/yr

The Program Manager would also be responsible for monitoring the project from initiation through ... workforce and providing an authentic workplace experience for all employees. If you are excited ...

Hitachi, Ltd.

HSE Program Manager

Raleigh, NC · On-site

Provide advice, support, and training to management and workforce to achieve HSE goals and maintain ... Access to learning platforms and career development programs * Attractive health and retirement ...

Hitachi

HSE Program Manager

Raleigh, NC

Provide advice, support, and training to management and workforce to achieve HSE goals and maintain ... Access to learning platforms and career development programs * Attractive health and retirement ...

Itron, Inc.

Project Manager

Raleigh, NC · Hybrid

$75K - $115K/yr

... Program Management Office (PMO). In this role, the Project Manager would manage and lead multiple ... Travel : 0-10% #LI-MD1 Itron is committed to building an inclusive and diverse workforce and ...

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All JobsWorkforce Program JobsWorkforce Program Manager JobsWorkforce Program Manager Jobs in Smithfield, NC

Workforce Program Manager information

See Smithfield, NC salary details

$33.3K

$93.1K

$136K

How much do workforce program manager jobs pay per year?

As of Jul 29, 2026, the average yearly pay for workforce program manager in Smithfield, NC is $93,054.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,800.00 and $114,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Workforce Program Manager, and why are they important?

To thrive as a Workforce Program Manager, you need expertise in workforce development, program management, and data analysis, typically supported by a bachelor’s or master’s degree in human resources, business, or a related field. Familiarity with workforce management software, project management tools like MS Project or Asana, and relevant certifications such as PMP or SHRM-CP is often required. Exceptional communication, leadership, and problem-solving skills help you collaborate with stakeholders and drive program outcomes. These capabilities are essential for effectively aligning workforce initiatives with organizational goals and ensuring successful program delivery.

What job makes $1,000,000 a year?

In the context of a Workforce Program Manager, earning $1,000,000 annually is uncommon and typically associated with executive-level roles, successful entrepreneurs, or high-level business owners rather than standard management positions. Such income levels often result from ownership stakes, profit sharing, or investments rather than salary alone. Most workforce managers earn significantly less, with top executives in large corporations reaching higher compensation through bonuses and stock options.

What does a workforce manager do?

A workforce program manager oversees staffing strategies, workforce development initiatives, and employee engagement efforts within an organization. They analyze labor needs, coordinate training programs, and ensure compliance with employment regulations, often using data analysis and project management skills to optimize workforce performance.

What are some common challenges faced by Workforce Program Managers when implementing new workforce initiatives?

Workforce Program Managers often encounter challenges such as securing stakeholder buy-in, aligning programs with organizational goals, and managing change among staff. Balancing the needs of diverse departments and ensuring clear communication across teams can be complex. Additionally, measuring the impact of workforce initiatives and adjusting strategies based on feedback are key responsibilities that require adaptability and strong analytical skills.

What is the difference between Workforce Program Manager vs Workforce Development Coordinator?

AspectWorkforce Program ManagerWorkforce Development Coordinator
Required CredentialsBachelor's degree, experience in program managementBachelor's degree, experience in workforce development or related field
Work EnvironmentOversees multiple programs, manages teams, interacts with stakeholdersSupports program activities, coordinates between participants and agencies
Employer & Industry UsageGovernment agencies, nonprofits, educational institutionsCommunity organizations, workforce agencies, training providers

The Workforce Program Manager typically has broader responsibilities, overseeing multiple initiatives and managing teams, while the Workforce Development Coordinator focuses on supporting specific program activities and participant engagement. Both roles require similar educational backgrounds and are used within workforce development sectors, but the Program Manager holds a more strategic and supervisory position.

Is a program manager a high paying job?

Workforce Program Managers typically earn salaries that are above average for many roles, with pay varying based on experience, industry, and location. They often require strong leadership, project management skills, and relevant certifications, which can contribute to higher compensation. Overall, the role is considered to have a competitive salary in the management field.

What are the top 3 skills of a program manager?

A program manager needs strong leadership skills to coordinate multiple projects and teams, excellent communication abilities to convey goals and expectations, and organizational skills to manage timelines, resources, and budgets effectively. Proficiency in project management tools and methodologies, such as Agile or PMP, is also essential for success in the role.

What does a Workforce Program Manager do?

A Workforce Program Manager is responsible for designing, implementing, and overseeing programs aimed at developing and supporting an organization's workforce. This role often involves analyzing workforce needs, managing training and development initiatives, and collaborating with various departments to ensure employees have the skills and resources required for success. Workforce Program Managers also monitor program effectiveness and make adjustments to improve outcomes and align with business goals. They play a key role in talent management, employee engagement, and organizational growth.
What job categories do people searching Workforce Program Manager jobs in Smithfield, NC look for? The top searched job categories for Workforce Program Manager jobs in Smithfield, NC are:
What cities near Smithfield, NC are hiring for Workforce Program Manager jobs? Cities near Smithfield, NC with the most Workforce Program Manager job openings:
Workforce Program Manager jobs near you
Infographic showing various Workforce Program Manager job openings in Smithfield, NC as of July 2026, with employment types broken down into 83% Full Time, 16% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $93,054 per year, or $44.7 per hour.

Program Manager

Leader Communications Inc

Raleigh, NC • On-site

Full-time

Re-posted 19 days ago

Job description

Position Summary

The Program Manager provides executive leadership across Tier 1 Service Desk, Tier 2 Advanced Problem Resolution (APR), USPTO Contact Center (UCC), Knowledge Management, Accounts Management, and Executive Support functions. This role ensures SLA compliance, operational governance, workforce strategy, security compliance, and continuous service improvement across a high-volume federal IT environment. The Program Manager must have demonstrated the ability to lead a program similar in size and complexity as the EUS Services.

Individual must be able to attain and maintain a valid U.S. Government Public Trust security clearance.

Duties & Responsibilities

  • Oversee the entire program for the contract and all associated teams.
  • Ensure that all deliverables are provided in accordance with contract requirements and that SLAs are adhered to.
  • Communicate with key government personnel including, but not limited to, the SDOD Director, Call Center Manager, and COR.
  • Provide administrative directions to subordinate leads and task managers.
  • Possess corporate authority to recruit, hire, terminate personnel, and commit corporate resources in support of contract performance.
  • Oversee all contract task areas including Tier 1 Service Desk, Advanced Problem Resolution, USPTO Contact Center, Knowledge Management, Accounts Management, and Executive Support.
  • Lead performance oversight of high-volume contact center and service desk operations.
  • Manage risk, contingency planning, surge staffing, and COOP readiness.
  • Ensure compliance with NIST, FISMA, ATO, and federal IT security requirements.
  • Oversee AI-enabled service enhancements and continuous service improvement initiatives.
  • Leads executive-level operational reviews and performance briefings.

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor

Education & Experience Requirements

  • Fifteen (15) years of management experience or equivalent combination of education and experience. Experience/Education Substitution Guidelines: 1 year of study/experience equates to 1 year of relevant IT experience/education.
  • Must have ITIL Certification. May hold 1 or more Help Desk Institute (HDI) certifications; HDI Support Center Director is preferred
  • Experience overseeing enterprise IT service desk or contact center operations supporting large federal or similarly regulated environments with:
  • 10,000 or more users
  • High-volume, multi-channel support operations
  • Formal Tier 1 and Tier 2 escalation processes
  • Strict Service Level Agreement (SLA) performance requirements
  • Demonstrated experience ensuring contract deliverables and SLAs are met in a federal IT environment. Bachelor's degree in the related subject area.
  • FedRAMP cloud environments.
  • Knowledge-Centered Service (KCS)

Skill & Certification Requirements

  • Executive communication
  • Contract governance leadership
  • Risk management
  • Operational analytics
  • Strategic workforce planning
  • Personnel must possess excellent communication skills (e.g., excellent written and verbal communication skills acquired via customer service work).
  • Excellent verbal communication skills include the ability to establish a professional rapport with customers; be a good listener and obtain required information; see things from another person's perspective; express knowledge in a clear, simple manner; explain technical matters to non-technical people; and be able to uphold the interests of the USPTO and convince others by making valid and relevant points in a professional manner.
  • Excellent written communication skills includes ensuring text is accurate and is expressed in clear, straightforward manner.
  • Personnel must possess administrative and project management skills.
  • The USPTO uses Microsoft Project Professional for all project management needs and Microsoft SharePoint for documentation version control and repository needs.
  • Staff should be skilled with these tools to electronically update project plans and upload documents to our EMS.
  • LCI is an Equal Opportunity Employer/ Veterans/ Disabled

Leader Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email hr@lcibest.com