The Operations Manager serves as the senior on‑site leader responsible for operational delivery ... This role ensures alignment between organizational goals, workforce execution, and service ...
Quick apply
The Operations Manager serves as the senior on‑site leader responsible for operational delivery ... This role ensures alignment between organizational goals, workforce execution, and service ...
Senior Operations Manager
Wichita, KS · On-site
$90 - $140/hr
We need an experienced operational leader who can manage a mobile workforce across a large geographic territory while driving strong financial and operational performance. This person should be ...
New
Senior Operations Manager
Wichita, KS · On-site
$90 - $140/hr
We need an experienced operational leader who can manage a mobile workforce across a large geographic territory while driving strong financial and operational performance. This person should be ...
New
Operations Manager
Wichita, KS · On-site
Strong knowledge of workforce planning, quality frameworks, and operational analytics. * Excellent communication, presentation, and change management abilities. Nice to Have * Experience within ...
Operations Manager
Wichita, KS · On-site
Strong knowledge of workforce planning, quality frameworks, and operational analytics. * Excellent communication, presentation, and change management abilities. Nice to Have * Experience within ...
Operations Manager
Wichita, KS · On-site
Strong knowledge of workforce planning, quality frameworks, and operational analytics. * Excellent communication, presentation, and change management abilities. Nice to Have * Experience within ...
Operations Manager
Wichita, KS · On-site
Strong knowledge of workforce planning, quality frameworks, and operational analytics. * Excellent communication, presentation, and change management abilities. Nice to Have * Experience within ...
Strong knowledge of workforce planning, quality frameworks, and operational analytics. * Excellent communication, presentation, and change management abilities. Nice to Have * Experience within ...
Strong knowledge of workforce planning, quality frameworks, and operational analytics. * Excellent communication, presentation, and change management abilities. Nice to Have * Experience within ...
Operations Manager
Wichita, KS · On-site
$25 - $27/hr
... workforce productivity, and overall facility performance. The Operations Manager will ensure ... materials and equipment are properly maintained, accurately tracked, and readily available to ...
New
Quick apply
Operations Manager
Wichita, KS · On-site
$25 - $27/hr
... workforce productivity, and overall facility performance. The Operations Manager will ensure ... materials and equipment are properly maintained, accurately tracked, and readily available to ...
New
Operations Manager
Wichita, KS · On-site
$25 - $27/hr
... workforce productivity, and overall facility performance. The Operations Manager will ensure ... materials and equipment are properly maintained, accurately tracked, and readily available to ...
New
Operations Manager
Wichita, KS · On-site
$25 - $27/hr
... workforce productivity, and overall facility performance. The Operations Manager will ensure ... materials and equipment are properly maintained, accurately tracked, and readily available to ...
New
... Manager who will lead the development and execution of workforce strategy to ensure optimal ... This role is responsible for aligning workforce plans with business needs, improving operational ...
Quick apply
... Manager who will lead the development and execution of workforce strategy to ensure optimal ... This role is responsible for aligning workforce plans with business needs, improving operational ...
Workforce Management Manager
Wichita, KS · On-site
... Manager who will lead the development and execution of workforce strategy to ensure optimal ... Aligns staffing models with operational goals by collaborating with Operations, HR, and Finance to ...
Workforce Management Manager
Wichita, KS · On-site
... Manager who will lead the development and execution of workforce strategy to ensure optimal ... Aligns staffing models with operational goals by collaborating with Operations, HR, and Finance to ...
Workforce Management Manager
Wichita, KS · On-site
... Manager who will lead the development and execution of workforce strategy to ensure optimal ... Aligns staffing models with operational goals by collaborating with Operations, HR, and Finance to ...
Workforce Management Manager
Wichita, KS · On-site
... Manager who will lead the development and execution of workforce strategy to ensure optimal ... Aligns staffing models with operational goals by collaborating with Operations, HR, and Finance to ...
... Manager who will lead the development and execution of workforce strategy to ensure optimal ... Aligns staffing models with operational goals by collaborating with Operations, HR, and Finance to ...
... Manager who will lead the development and execution of workforce strategy to ensure optimal ... Aligns staffing models with operational goals by collaborating with Operations, HR, and Finance to ...
Call Center Operations Manager
Wichita, KS · On-site
$50K - $60K/yr
Operations managers conduct regular business meetings with supervisor to complete performance ... Oversee workforce management, including scheduling and performance goal setting. * Develop ...
Call Center Operations Manager
Wichita, KS · On-site
$50K - $60K/yr
Operations managers conduct regular business meetings with supervisor to complete performance ... Oversee workforce management, including scheduling and performance goal setting. * Develop ...
Operations managers conduct regular business meetings with supervisor to complete performance ... Oversee workforce management, including scheduling and performance goal setting. * Develop ...
Operations managers conduct regular business meetings with supervisor to complete performance ... Oversee workforce management, including scheduling and performance goal setting. * Develop ...
Call Center Operations Manager
$50K - $60K/yr
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors ... Oversee workforce management, including scheduling and performance goal setting. * Develop ...
Quick apply
Call Center Operations Manager
$50K - $60K/yr
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors ... Oversee workforce management, including scheduling and performance goal setting. * Develop ...
Operations managers conduct regular business meetings with supervisor to complete performance ... Oversee workforce management, including scheduling and performance goal setting. * Develop ...
Operations managers conduct regular business meetings with supervisor to complete performance ... Oversee workforce management, including scheduling and performance goal setting. * Develop ...
Manager, Operations
Wichita, KS · On-site
$113 - $134/hr
Operations Management: Oversees the daily functions in distribution and warehouse including ... Exhibits vision for future improvement as our workforce and business needs change. Job Requirements
Manager, Operations
Wichita, KS · On-site
$113 - $134/hr
Operations Management: Oversees the daily functions in distribution and warehouse including ... Exhibits vision for future improvement as our workforce and business needs change. Job Requirements
The WFM Analyst plays a key role in sustaining real-time operational efficiency by closely tracking ... workforce management, scheduling, or real-time analysis. * Strong analytical and data ...
Quick apply
The WFM Analyst plays a key role in sustaining real-time operational efficiency by closely tracking ... workforce management, scheduling, or real-time analysis. * Strong analytical and data ...
Workforce Management Analyst
Wichita, KS · On-site
Collaborates with Operations, Quality, and Training to communicate intraday risks and recommend ... workforce management, scheduling, or real-time analysis. * Strong analytical and data ...
Workforce Management Analyst
Wichita, KS · On-site
Collaborates with Operations, Quality, and Training to communicate intraday risks and recommend ... workforce management, scheduling, or real-time analysis. * Strong analytical and data ...
Workforce Management Analyst
Wichita, KS · On-site
Collaborates with Operations, Quality, and Training to communicate intraday risks and recommend ... workforce management, scheduling, or real-time analysis. * Strong analytical and data ...
Workforce Management Analyst
Wichita, KS · On-site
Collaborates with Operations, Quality, and Training to communicate intraday risks and recommend ... workforce management, scheduling, or real-time analysis. * Strong analytical and data ...
Workforce Management Analyst
Wichita, KS · On-site
Collaborates with Operations, Quality, and Training to communicate intraday risks and recommend ... workforce management, scheduling, or real-time analysis. * Strong analytical and data ...
Workforce Management Analyst
Wichita, KS · On-site
Collaborates with Operations, Quality, and Training to communicate intraday risks and recommend ... workforce management, scheduling, or real-time analysis. * Strong analytical and data ...
Workforce Operations Manager information
See Valley Center, KS salary details
$30.5K - $38.3K
20% of jobs
$40.3K is the 25th percentile. Wages below this are outliers.
$38.3K - $46.2K
20% of jobs
The median wage is $51.9K / yr.
$46.2K - $54K
14% of jobs
$54K - $61.8K
9% of jobs
$61.8K - $69.6K
11% of jobs
$71.3K is the 75th percentile. Wages above this are outliers.
$69.6K - $77.5K
6% of jobs
$77.5K - $85.3K
6% of jobs
$85.3K - $93.1K
4% of jobs
$93.1K - $100.9K
3% of jobs
$100.9K - $108.8K
2% of jobs
$108.8K - $116.6K
4% of jobs
$30.5K
$62.4K
$116.6K
How much do workforce operations manager jobs pay per year?
As of Sep 5, 2026, the average yearly pay for workforce operations manager in Valley Center, KS is $62,436.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,300.00 and $76,300.00 per year, depending on experience, location, and employer.
What is the difference between Workforce Operations Manager vs Workforce Analyst?
| Aspect | Workforce Operations Manager | Workforce Analyst |
|---|---|---|
| Credentials | Bachelor's degree in Business, HR, or related field; experience in workforce management | Bachelor's degree in Data Analysis, Business, or related field; analytical skills |
| Work Environment | Oversees staffing, scheduling, and operational processes in a corporate or call center setting | Analyzes workforce data, forecasts staffing needs, and reports on performance metrics |
| Employer & Industry Usage | Common in call centers, retail, healthcare, and large organizations | Used across similar industries for data-driven decision making |
The Workforce Operations Manager focuses on managing staffing and operational processes, ensuring efficient workforce deployment. In contrast, the Workforce Analyst specializes in analyzing data to forecast staffing needs and improve workforce strategies. Both roles are essential in workforce management but serve different functions within the organization.
What cities near Valley Center, KS are hiring for Workforce Operations Manager jobs?
Cities near Valley Center, KS with the most Workforce Operations Manager job openings:
Job description
Overview
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
The Operations Manager serves as the senior on‑site leader responsible for operational delivery, client partnership, and performance results. This role ensures alignment between organizational goals, workforce execution, and service excellence.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Responsibilities
Key Responsibilities
- Oversee day‑to‑day management of the account and maintain communication with client operational contacts.
- Drive performance outcomes to achieve SLAs, KPIs, and quality expectations.
- Lead, mentor, and develop functional leaders to ensure consistent execution.
- Manage client updates, reporting, and escalation handling.
- Ensure alignment across Quality, Training, Workforce, and Talent Acquisition functions.
- Identify opportunities to enhance processes, improve efficiency, and elevate customer experience.
- Maintain compliance with company policies, security requirements, and regulatory standards.
Qualifications
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
- Bachelor’s degree in Business Administration, Operations Management, or related field (or equivalent experience).
- 3 years of contact center/BPO leadership experience with multi-functional oversight.
- Proven success managing large teams through layered leadership structures.
- Strong financial management capabilities including budgeting, forecasting, and cost control.
- Demonstrated ability to build and maintain client relationships, including executive-level stakeholders.
- Experience achieving KPI performance, delivering SLAs, and leading continuous improvement initiatives.
- Advanced decision‑making and problem‑solving skills in fast-paced environments.
- Strong knowledge of workforce planning, quality frameworks, and operational analytics.
- Excellent communication, presentation, and change management abilities.
Nice to Have
- Experience within fintech, financial services, or regulated industries.
- Six Sigma, Lean, or similar process improvement certifications.
- Experience launching new programs or scaling operations.
- Familiarity with automation, AI‑enabled tools, or digital transformation initiatives.
About MCI Careers
Sourced by ZipRecruiter
MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.
Industry
Computer and electronic product manufacturing
Company size
1,001 - 5,000 Employees
Headquarters location
Ashburn, VA, US